First day of vacation, I have a freak accident which resulted in a plateau fracture of my tibia. My…read morehusband dialed 911 and I landed in the emergency room at Saint Alphonsus on a Saturday evening. Surgery to place hardware was recommended for the very next morning. I have nothing but praise for all the medical professionals I encountered from the day I was admitted to the day of my release. Everyone was kind, compassionate and eager to make my stay as comfortable as possible. A lot of firsts for me this trip - first ever ambulance ride, first fracture (aside from breaking a toe), first surgery and first hospital stay. I met the surgical team Sunday morning. My surgeon explained what was going to be done while the anesthesiologist and nurses ensured I was calm and knew what to expect next. Surgery went well and next thing I knew, I was waking up in recovery. Shortly after I was moved back to my room. My room was comfortable. The nurses on the floor were just wonderful and attended to any needs I had. Even the food was good - plenty of choices. My only complaint is I felt ill prepared when it came time for discharge. My surgeon was not on duty at the time and the doctor that came by could not answer questions specific to my injury. She promised to call my surgeon, even said he was always quite responsive, and come back with answers to my questions. I never saw her again. I was not made aware that I would not be leaving with crutches (no weight bearing on my leg for 10 weeks) so my husband was left scrambling for a walker/crutches from a nearby medical supply store close to their closing time so I could get around once I got home. My physical therapy session before release left much to be desired. No instruction how to actually use crutches. I was basically wheeled to a room, handed crutches and got a very quick tutorial on how to climb stairs which I was not able to do. The younger woman on the therapy team seemed eager to help, but I found the older woman with her quite condescending. I went back to my room with a sense of despair. Thank goodness my husband is an old pro with crutches! Again I want to reiterate my overall experience was quite good. My doctors and nurses were among the best. I hope to never visit an ER again, but if I must I hope my experience is as favorable as this one!

We were traveling through when my husband began feeling unwell. Luckily, Saint Alphonsus was at the…read morevery next exit. We got to the ER about 6:30 a.m. on a Sunday, were taken right back, and treated immediately. The nurses and ER doctors were fantastic. Very caring, very friendly, and very thorough.

One of the worst customer service experience from the receptionist. No eye contact. Said load…read moreenough I'm on Medicare and have to reschedule.

It is too bad that I can't put 0 stars. It is standard practice to charge you for 2 visits each…read moretime you go. They will ask you questions about smoke detectors and other health issues that have nothing to do with the reason you came. If you say you have any type of health condition, even if they do not treat it or recommend something over the counter, it counts as a whole other visit charge. I just needed my daughter immunized for school and I got a bill for 500.00 and they say there is nothing that can be done because I answered their questions at the time.

This stem cell rejuvenation has given me a new life without pain. The pain from the neuropathy in…read moremy feet and legs has been 90% eliminated. I'm looking forward to even more success with another stem cell procedure with this fantastic Dr Greg Schweiger in 3 months.

I had a bone density scan this week at St. Luke's Eagle location. A majority of my appointments…read moreusually take place downtown or in Meridian. So, it was nice to have a 5 minute drive to my appointment since this office is down the road from me. The receptionist here is so nice! The downtown location should take a couple lessons from the Eagle location. The receptionist smiled at me. She was kind asking me my general check in questions. She had personality. These basic skills are lacked in 90% of the people who work in registration downtown. If I can have all my appointments here, I would. I hung out in the waiting area till it was my turn. Zach, the imaging tech called me back to the scanning room. He went through the process of the scan with me and guided on how my properly lay on the scan machine. He had me position my legs differently for a couple scans. And before I knew it, I was done. It was quite an easy process which was nice. My other appointments require getting poked at. The Eagle office is night and day compared to Downtown. They are so nice here. It's a smaller facility with an Urgent Care unit which is nice for non emergency visits. It bums me out that I have to deal with the rude receptionists and security check in staff when I'm Downtown. But it was nice to see how the other half are treated at this location. I will have to get more appointments fulfilled here. I leave happy which is nice.

Randy drew my blood and he was the best. No pain at all. He was very pleasant and made me feel…read morerelaxed.

I took my daughter into this location due to vomiting and cramping. She is 5 months pregnant with a…read morehistory of miscarriages. Of course, we had some questions. We waited 2.5 hrs to see a Dr. Everyone said, "Oh yeah, those are questions for the Dr. He comes in huffing under his mask. Breathing heavily... We asked him about 4 questions, and his response was, "You guys have a lot of questions," then proceeded to be very dismissive as if we were supposed to know the answers. He had a very poor bedside manner and poor professionalism in general. The nurse and paramedic weren't any better. One nurse bragged that she'd been taking blood for years. Another said I won't dig your vein, and yet they both ended up hurting her arm. Very rude and cold people- no warmth or decent bedside for people who work in the medical field l. The Dr. was ridiculous rude- acting as if we were interrupting his evening with a few questions.

Some of the People that work at the Nampa Hospital are not professional. My wife waited 30…read moreMinutes in the exam room for the P.A. I had to go and ask someone. The Medical assistant did not inform us of a long wait not the way to run an office. I'm sure there are good people who work at this facility. It's the bad one that give the Hospital a 2 star rating SAD!!.

A longtime friend had to have emergency surgery at St. Alphonsus. He was treated well. He had great…read moremedical care, from the doctors & surgeons to all the floor supportive care. He was stabilized and sent home in great shape. He's getting better, and I am grateful

I was seen multiple times (3 visits) for acute otitis externa and was in significant pain…read morethroughout my care. While appropriate medical steps were taken, I experienced communication from PA James Brinkman, PA-C that felt condescending and not trauma-informed during an already very painful situation. A comment made during the procedure left me feeling upset and in tears due to the level of pain I was experiencing and the tone used. I believe patient communication and bedside manner are an important part of care, especially in acute pain situations. Based on this experience, I will consider seeking care at other facilities in the future.

For being an Urgent Care facility they do not have a sense of urgency whatsoever, and I have had…read morethis experience every time I use this business despite the location. The reception was clean and the girls at the front were very, very sweet. They said it would be a minute but it wasn't. We were the only ones in the waiting room and it was about 15-20 minutes before we got in. I'm assuming there were multiple patients in the back. Everyone was very calm and kind to my very ill 1-year old, from the assistant to the PA. My only problem is that every time I go here I feel like I've been forgotten about and there is never an official "goodbye" from the Dr or PA with specific care instructions. They leave the room multiple times and never return in the end and I'm left with dosage questions, time frame questions, etc. If they put a little giddy-up in their step I would've finitely give them 5 stars but when you have a sick, crying, feverish baby every second counts!

The care I received by the nursing staff was juvenile at best. This is frustrating since Dr…read more Mullins is a primary I really enjoyed, but will go elsewhere due to the poor representation the staff has done for him. A family member of mine was recently diagnosed with an auto immune disease, for the sake of medical privacy it will be left at that. Under reasonable suspicion, with corroborating symptoms, it was advised to me to visit my primary and begin a soft approach into the potential research of myself also being affected by it. The doctor ordered an EKG as preliminary, and tasked his nurse Maria to do so. In preparation she asked "something wrong with your heart?" I replied, "Unsure, this may be part of other things I'm researching.." Interrupted, she responded with a chuckle "like (insert my family members diagnosis) man Google can be such a liar huh?" Baffled, I gave an automated response being in shock that a nurse could so simply diminish the concerns I'm having, while also implying that I was there because Google MD told me to. Patients rely on medical staff to treat their concerns with professionalism and respect. Dismissing my visit with comments that implied I was overreacting or relying on Google was inappropriate and undermined my confidence in the care I was seeking. Taking initiative in my own health should not be met with ridicule. Experiences like this reflect poorly on the practice as a whole and ultimately influenced my decision to seek care elsewhere.

Hands down, this is the best urgent care I have been to in the Treasure Valley…read more What a relief to have a place so close to home with high quality care and compassionate, professional staff. Other urgent cares I have been to have been lacking in several areas and ended up being a total waste of time and money. I was pleasantly surprised to show up on a Sunday morning to an empty waiting room and was promptly seen! Not once did I feel rushed during my time with staff, who were thorough and informative. Shoutout to my down to earth and thorough Provider and caring medical assistant! All of my concerns were succinctly addressed and resolved- rather than dismissed or glossed over, which is so frustrating! The provider was accessible and friendly and Kate was very sweet. They are a great model for health-care staff in general; the way they treat all patients equally and with compassion as well as their willingness to address all concerns would be roundly welcomed at all hospitals, docs offices, and urgent cares. They even sent me home with supplies and a prescription available right next door at Walgreens. Super convenient setup. A tip: turn into the Walgreens parking lot to get here as that is the only way in.

This place is the absolute worst customer service ever. If you called, ask about your appointment…read moreor book appointment be prepared to be on hold 45 minutes plus every single time I've called. I have a simple question about insurance 20 3040 minutes on hold I'm leaving my doctor and going somewhere else bye-bye Primary Health you guys are locked into the 90s. You can't schedule anything online. You have to call and wait on hold hold hold hold!

Rating of zero would be more appropriate. Saw Kinghorn for…read moreextreme pain in foot. Told him I had previously been diagnosed with Plantar Fasciitis. He saw me for a few minutes, asked me if I ate fish recently. I said yes and he immediately and unequivocally diagnosed Gout. Wow, just because I ate fish???? He said "if it quacks like a duck, it's a duck." He was so sure, based on what seems ridiculous basis, that it was gout. He even prescribed gout medicine. But, he also prescribed blood test to confirm. Recognizing this was odd, I did not pick up prescription. I took blood test and later that day, Kinghorn's office called and told me it was not Gout. That was it... except for billing of course. I received a nice fat bill for a quick and wrong diagnosis. Yup, if it quacks like a duck, it's a duck!! Kinghorn is a Quack for sure. Don't consider him. Go elsewhere.

I am a physician [M.D.] who needed help with both of my feet. I am 70 years old and I have…read moreDiabetes mellitus. Diabetes over time destroys your micro-circulation and in my case my toes were dying. He was very kind and got onto my care immediately. I really appreciate him for caring.

The folks here are great. They take care of many of our patients and I was a patient there myself…read morethese very capable caregivers are professional professional, yet very personable.

I am very dissatisfied with the care at this clinic. I went for serious inflamation of tissues…read morearound both eyes. The tissue around my eyes was very puffy, red and itchy. The Dr and I agree that there was not an issue with the eyes, but the may be the result of allergies or irritants. They prescribed an antibiotic ointment, then neglected to confirm that the prescription actually sent through the pharmacy, which resulted in a delayed fill. When the symptoms returned I went back. Again confirmed that there was no issue with the eyes themselves, and they gave me a RX for a steroid cream. Symptoms again cleared up, then returned. So I called before going back. Their response was to go to an eye Dr. Since then a telehealth practitioner has given me WAY more productive info and a next step plan to address my issue. They already have provided more than the "professionals" at this clinic. I wasted $400 at this clinic for nothing.