By far the best dentist experience I've had in my life. Everyone is very friendly and professional…read more The office looks quite different from other dentist offices that go for the sterile white look. They managed to achieve character without sacrificing any look of cleanliness. They are extremely knowledgeable and very caring of your issues. After moving from Mount Pleasant to Downtown, it's the only business that will get me to do the trip over there. Even with all of the dentist offices close to where I live and work.

I don't like that their fees are approximately 10% above the BC Dental Association fee guide. 10%…read morebecomes a significant expense when you have a lot of dental work to be done. I've also found their process frustrating, with multiple consultations, difficulty booking appointments, and a feeling that I'm getting the runaround or that I'm just a walking invoice. For example, I booked an appointment for a cleaning, only to be told that they could only fit me in for half a cleaning and that I would need to book the second half months later. Who only books a half cleaning? What a waste of my time! Now I have to book two afternoons off work. Also, after my new patient exam at Hastings, I was referred to their Broadway location regarding a couple of teeth (possible root canal). At that appointment, I was told I could also get a second opinion at a completely different location if I wanted one. I was confused - just give me the root canal. Why did the original dentist at Hasting (who is the Owner by the way) refer me to Broadway, where I was told I could get a second opinion somewhere else? Why doesn't the Owner have the expertise to tell me these things? I've now seen three different dentists over the period of a few months. So, needless to say, I'm not loving the lack of consistency. Anyway, I am frustrated because I've been taking time off work for appointments that don't always result in a clear decision or completed treatment, and I continually have to book another appointment for something else. My insurance coverage for the year is running out, and I still need a root canal, which I might not have enough coverage to pay for because of their inefficiency. That said, I do feel their staff provides good-quality work. I've had one half clearing and one filling done, and from what I can tell, it was done well. As for the environment, some people may appreciate the concrete, minimalist design of the office, but I find it cold and impersonal. Because it concrete building, concrete floors and walls, the office is loud. You hear drilling and all kinds of sounds happening around the office. It's just very buzzy and echo-y, which doesn't make for a relaxing dental experience. What this all boils down to is that I am now looking for a new dentist. I don't want to keep giving this dental office my time and money because I disagree with how they run their business.

I cracked a tooth while surfing. I was fully expecting to have to wait weeks for an appointment…read more The lady that booked me in, got me in within 2 days. She was pleasant and professional. Came in for the dental work. It was a pleasure to be greeted warmly and professionally, with old school manners. The dentist and dental assistant were amazing. Fast, efficient, and professional. 3 times i have said professional. I highly recommend Reach Dental.

I have been attending Reach Dental Clinic for 45 years. I am not fond of going to the dentist, and…read morefind it quite anxiety-provoking. However, recently, I had an amazingly positive experience receiving treatment from Dr. Stepanian at Reach Clinic. I needed 4 fillings, three of them in difficult to access locations. Dr. Stepanian did an amazing job of helping me to be comfortable with minimal pain, while working confidently and efficiently with her assistant to get the job done efficiently and with care and attention. I felt the knowledge, strength and experience in her hands as she worked on fixing my teeth. Thank you to Dr. Stepanian, her assistant, and the Reach Dental Clinic team for making my experience smooth and even pleasant! I never thought I would say that about a visit to the dentist. I cannot recommend Dr. Stepanian highly enough.

Today was my first time here and WOW! It's so beautiful inside and the staff were incredibly kind…read moreand accommodating. They even offered me a cold beverage and gave me a short shoulder massage before starting my cleaning. My teeth feel great and Dr. Clease was so nice! He explained everything in detail and had a super gentle touch. The best part was that I was able to get my Botox done while there also. I'll be back for sure!

Staff is great but the dentist - Mehdian is horrible - poor attitude, rude and clearly doesnt careread more

So. I was sorta upset. That my "2" hour back to back appointment for cleaning and X-ray (changed…read moredentist) was going to take "2" visits due to the fact they found it needed more cleaning than could be done in 1 hour. Now the previous dentist I had. They did text to communicate when I first signed up just before covid, but, either that employee did it on her own phone. or they stopped using the service they used to use to text me. either way. they would call me for appointments. and miss me as I was at work couldn't take the call. and when I called back it would go to voicemail. and they don't seem to email. so I got a missed call during work. and by the time I remembered about it and called back they were closed. couldn't recall if I had an appointment that weekend or not but I knew I had one in Aug...... decided I needed to find a dentist that texted emailed and actually answered their phones. so. why did I give them 5 stars when they told me it was 1 visit and now I have to come back for another hour of cleaning? the hygienist.... wouldn't budge. she told me it needed more than 1 hour cleaning. and she wasn't willing to sacrifice my teeth to accommodate my demands. she got receptionist in to talk sense in to me. and when that didn't do the trick they then got the dentist in. to talk to me. and finally I just agreed. NOT because they bully me, but because they cared enough to say NO, no we are not squishing 2 hours of much needed dental cleaning into a 1 hour slot. I am happy they cared enough to stand their ground. I really liked her cleaning pace. I didn't feel apprehensive because I could mentally follow along with where she was cleaning. she rocks! dentist was awesome too. came in. made sure I knew what the game plan is. when I come back again. and what we doing to make sure I stay on top of areas. Koodos to the guy who did my X-rays. it's not easy squishing those wings in there at just the right spot. he took his time. and it went well. I felt good I didn't feel nervous. And the receptionist team were amazing I left them figuring out billing for my two insurance there was something iffy about who to bill how much or something. Hahaha. Don't forget to bill me guys I haven't paid lol Thanks guys. See you saturday for my other cleaning session.

Aa a client for several years, it has been abundantly obvious that the reception area has…read moredeteriorated big time and the level of service has fallen off to a point that I couldn't understand some of them and they would promise return calls but never would. I was over charged and it took me weeks and at least ten phone calls to get the refund. as a result I moved on and I suggested that you look elsewhere.

what a pity, good location but horrible service. made customers wait 30 mins in the lobby minimal…read morewith no apologies. and when you need to cancel, you got scoffed by their staff and treat you like trash -"do you know our dentist will lose a spot because of you cancel?" . first, things happen, second not only your dentists make good money by hours. you made me wait how many 30 mins and that's worth way more your dentist's hours. and all these troubles are for no good service: did a cleaning by their interns and took 2 hours. if you want to be treated as a customer and not their money grabbing tool, stay as far as you can.

Our family have all been patients of Dr. Shen for well over ten years. We all enjoy excellent…read moredental care in this friendly and professional dental practice. Dr. Shen always takes time to listen to our concerns, and formulates dental plans that most suit our needs. We greatly appreciate the personal and caring service that we always receive. Gillian Q

I've been going here for about 25 years now, since Dr. Hacker owned it, and now I see Dr…read more Feredouini. What I appreciate is they never once have recommended unnecessary work, they truly care about my health, and they always respect the balance of my budget with my ongoing dental needs.

Like another reviewer, was transferred here from across the street…read more I tolerated the move even though the clinic is not nearly as nice. Not great service, hygienist has accidentally cut me more than once, and now they are canceling appointments booked weeks away because they have no staff. Lots of great dentists in the area, do yourself a favour and do some research and you will likely be happier.

My wife went here not me which is why I didn't give it a one, however I got front row seats to the…read morereason behind the rating (And let me state that the girl I spoke to over the phone was quite nice): -1st this place seems incredibly busy, especially if your looking for a weekend booking you could be waiting for 2-3 months. -My wife was charged 40% over the estimate. A few dollars..pfft whatever, but this was far from a few dollars. -They only did half a cleaning...HALF, then told her she had to book another appointment for the other half?? "They didn't have time on her first booking"?? Get ready for ANOTHER payment. Neither I or my wife have EVER had to go for two sessions for a cleaning & x-rays. Nor have I ever heard of this.. -An email she received in response to a query about the price was a little patronizing and that was the final nail in the coffin for her.. The short story: She's a masters student & we are both covered by her plan. Even with the coverage Alma is still quite expensive, and the estimates are quite inaccurate as is the process once you get there. I will now pay 1/3 of what she might have paid for the EXACT same thing at Kingsgate Dental & the estimates are always within a few dollars as well. The waits are also 1/3 compared to Alma (they also open on the occasional Sunday). Alma should also get someone else to reply to customer service emails lol. The bright side..?? The bottom half of her mouth is pretty clean :)

Dentists get a bad wrap. Why? Because we are scared of them…read moreas kids, and it just sticks. Kinda like Polident. Well, have no fear, cause Alma Dental is here. For your most important part of your body. Well... one of them at least. One of the hygienists hums a lovely little ditty throughout most of the cleaning and I gotta admit. It's kind of relaxing. They are under the UBC extended health plan here, so it is quite cheap to keep your smile looking like a million bucks if you are a student. I paid around $25 last visit. I gotta say that for the dreaded dentist visit, this place is nearly as good as it gets. Perhaps if they offered laughing gas in the waiting room I would give em 5 happy/dizzy stars.

I have been going to West Coast Smile for more than 30 years. I was terrified of dentists before I…read moremet Dr Norden. He is so incredible. I trust him implicitly. I take very good care of my teeth and I want my dentist to do the same. I have had all my mercury fillings replaced, invisalign, cavities filled, countless cleaning appointments. My entire family goes here. I have referred everyone I know who mentions the words... "I need a dentist". There were many occasions where someone in our family chipped a tooth or lost a filling and we were given emergency time in the office... so I am happy to reschedule my appointment if I need to give up my appointment to someone else who has an emergency. Dr. Jeffrey Norden should teach everyone how to give needles. I would recommend West Coast Smile to everyone I love. We are lucky to have them.

They are awesome! I was nervous about getting a dental implant, but Dr. David Cheng and the WCS…read moreteam made the whole process smooth. The consultation was thorough, timelines were clear, and the surgery itself was way easier than I expected--gentle, precise, and painless with great aftercare instructions. Healing went exactly as they predicted and my final crown looks like it's always been there. Front desk was friendly, billing was transparent, and the clinic is spotless. If you're considering implants in Vancouver, this is where you want to go. I'm smiling big again!