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    East Mountain Mechanical

    1.0 (2 reviews)
    Open • 8:00 am - 5:30 pm

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    2 years ago

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    Zoom Drain - Install new drain line

    Zoom Drain

    (12 reviews)

    Business Parkway/Academy Acres

    My Experience with Zoom Bath Installation:…read more I requested a quote for a shower surround installation and made it clear that I didn't want to take measurements myself. They came out, spent about 20 minutes measuring, and later provided a reasonable estimate. I agreed to proceed, and they scheduled the job a few days later. When they arrived to do the work, they acted as if I was supposed to provide the plastic surround -- something that was never discussed. I called Zoom, but they didn't seem to remember the technician who came out and took the original measurements. Since I needed the job completed quickly to sell my unit, I met the crew at Home Depot and purchased the surround they recommended. Due to an emergency, they couldn't return that day. The next day, they came while I was napping. I could hear them struggling to make the surround fit. When I got up, they had already taken the back piece of the surround and left to run errands. Later that day, I discovered they had completely removed the previous contractor's cement board (HardieBacker) installation -- which I had paid over $1,000 for -- without asking for my permission. They also did not complete the trim work, which they said it's a not part of the job. They had to return another day to finish installing the fixtures. They later claimed the surround wasn't designed to fit between the studs and the existing HardieBacker, but they never consulted me before removing anything. The final install still had no trim -- as you can see in the photos. Then they billed me nearly double the original quote. I paid the bill but asked if they would consider offering a discount -- I received no response. To meet my appraisal deadline, I ended up purchasing plastic trim myself and completed the finishing work in about two hours. Photos 1 who they left it, 2. After I did my own trim work

    The plumber came out quickly. My husband noticed one of the water supply legs was broken. So that…read moreis what I asked the plumber to replace. It was replaced quickly and the job was paid for. I asked if the work was guaranteed. The answer was NO, something is always going wrong with swamp coolers. Afterwards, I found that the plumber took several pictures while he was up there, installing the new spider. And there was a huge hole in one of the pads. WHY DID HE NOT TELL ME. I had the pads replaced. Since then there have been a lot of humid days, swamp coolers don't work as well during humidity. Recently the humidity dropped and I expected the the cooler to work better. That was not the case. It seem that pads are still not getting wet. And yes the water pump is working. The plumber bragged about how many swamp coolers he had installed. I don't recommend Zoom plumbing.

    Horizon HVAC & Plumbing

    Horizon HVAC & Plumbing

    (9 reviews)

    Eastside

    Brian the owner and his sidekick Taylor are a dynamic duo. Nice, kind, pleasant, trust-worthy,…read morediligent, knowledgable ~ efficient... these adjetives sum up my impressions of the duo. They did some work in my evaporative system on the roof on one of the hottest days of the summer, as well as ordered and replaced a whirley bird vent. I just had them back to shut off my unit, start up my furnace, and clean the furnace. Next spring, I'll have them replace my old rusty evaporative unit ~ and their estimate was very fair and affordable. Having qualified, ethical, knowledgable handi-people is no small thing. They are my go-to for all things HVAC and Plumbing going forward.

    HVAC unit was installed back in the 90's - crawl space is a tight fit. Sure, we changed filters…read moreregularly, but had not had a check-up that I can recall. Called several companies, dealt with outrageous quotes and fast talk. Brian at Horizon was calm, took the time to explain what he would do. He confirmed our appointment and showed up ready to do a full check up and maintenance. We also asked for a video of the plumbing -which had repairs done last year by an outfit I will not name. Brian did the tune up/clean up. The furnace checked out fine, thank goodness. The video did reveal a significant vertical breach in a major pipe that had been steadily leaking under a bathroom. Brian referred "My PLumber" for the pipe replacement. Dodged a looming disaster! Great job all around. So nice to work with good, honest service professionals.

    East Mountain Mechanical - hvac - Updated October 2026

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