I attended the Options for Youth event on October 8, 2026, after 5:30 p.m., with friends and…read morecoworkers. We enjoyed the event and the food. The flyer they provided, which is attached here, did not clearly state that the food was only for parents and students of the school.
Because we enjoyed the event, I encouraged my son to stop by after work. When he arrived, Rebecca told him that the food was only for parents and students, not community members. When my son got home, I decided to return to ask why he had been given information that differed from what was stated on the flyer.
When we returned, I tried to ask about the discrepancy. Staff members and people in the crowd began laughing at us and egging us on instead of addressing our question respectfully. One of the staff members was the man in charge of the sports table section, which was part of the fair where people were informing youth, students, parents, and visitors about available programs. Earlier, I had seen him explaining the sports program to attendees. He wore a black shirt and eyeglasses and had curly hair.
I told them it was just food and that a simple, respectful explanation would have been enough. Instead of addressing my concern, the man responded in a dismissive and discourteous manner. I then said that I would leave a negative Yelp review. He replied, "Oh, we're on Google too." I found his response rude because it seemed to mock or challenge me about posting a review. We then went to our car.
As we were driving away, Rebecca approached us and tried to make things right. She apologized for the way we had been addressed and offered us a box of food. I appreciated her effort and kindness.
Afterward, I saw the man who had made the comment about them being on Google too and asked him for his name. He refused to tell me. Rebecca said, "It's dark. I can't see," even though his face was visible and he was standing nearby. I found the response dismissive and felt that they were avoiding accountability.
The way the situation was handled left us feeling belittled and raised concerns about staff training in communicating with families and resolving complaints. Someone representing an organization that serves young people should model respect and professionalism.
Staff Rebecca deserves recognition for apologizing, showing empathy, and trying to make the situation right. What matters to me is dignity, clear communication, and courteous treatment. I hope management clarifies the eligibility requirements on future flyers and addresses this behavior of discourteous staff like that guy so other families have a better experience.