Kim is a gentle and skilled TCM and acupuncturist. She has provided me with excellent care for over…read morea decade. I choose Kim as a way to holistically heal with acupuncture and traditional Chinese medicine. She creates a peaceful environment for healing and is wonderful alternative to pain management.

I thought Kim was a skilled practitioner and I really loved my first treatment. However,…read morefor the 2nd & 3rd treatments, I had a very different experience. I felt she spent hardly any time with me, didn't read my pulses, put needles in, left then didn't come back for 20-25 mins when she had me turn over and put more needles in, then left again, with no questions of follow-up how I was doing, etc. She did do some short moxibustion treatment for 6 minutes at the end of the treatment. I think she can be a skilled acupuncturist, but for myself, I would prefer to have my practitioners be people who express more care and are more present with the treatment. If she was as consistent in her care for the other treatments as she was for the first one, I would leave a 5-star review. The last treatment was so deficient, that I left feeling pretty bad. I would rather spend my money on practitioners who sincerely work with more care about their patients.

In my first session Dr. Aaron found the cause of my chronic back pain and was able to improve my…read moreback pain 80% in the first visit. After my second visit I felt better than I had in years. He is easy to reach and his front office staff is so nice and helpful. I highly recommend him.

Aaron is a very knowledgeable and a constant learner of his craft. He has great passion in his…read morework and it shows by how much he is able to help his patients. Aaron cares about his patients by the way he listens and understands their needs. He looks for the best solutions, but lets his patients decide what they are comfortable with, to help ease their pain, for themselves. Aaron is open to other people's ideas and serves his patients with kindness and humility. I respect him for his honesty and compassion that he has towards his patients.

The care is top Tier!!! Piper is my acupuncturist and my massage therapist is Ta'apai and dear…read moregoodness when I tell you that when I go in I feel like it's the one thing in my life were someone cares for my wellbeing and I feel so heard and treated with the most care and respect ever. I for sure recommend this place to anyone who been in wrecks or have chronic fatigue or illnesses mental disabilities. The best care all in one space they also do chiropractic! Check it out they treat Veterans!!!

Receptionist at window was rude and unprofessional. Very discriminatory and bullying. The massage…read moreand the man that performed the massage was great, but the staff upfront was below any standards by far. Not worth the front office hassle. People, especially veterans, deserved to be treated better. I would not recommend this place to anyone.

Doc Sarah is a FIND. I won't knock traditional medicine -…read morebut I do know, in my experience, it can be limited to medicating the symptoms without really examining the causes, and can feel like a patchwork of specialty folks who don't always see the whole picture. At Hilo Natural, I've found a practitioner with both a breadth and depth of experience in treating the whole human. Doc Sarah combines comprehensive lab work, lifestyle factors, supplements, and has been able to help me make progress with some thyroid and lab issues (and also more physio-related issues foot and shoulder pain) with a combination of nutrient support, medication, and interventions like prolon therapy (really helpful for chronic plantar fasciitis.) Also, she's really, really dang smart - and a compassionate guide thru what has been a difficult entry into my 40s. The office is run as a tight ship - which I realize is unusual for an area in which 'business hours' are often a loose approximation and the general standard of responsiveness and timeliness is WELL below average. Basically, you get San Francisco Bay Area level care, follow-up, and appointment management here - so if you are prone to the generally lackadaisical island approach to things, this may not be a fit. For those accustomed to a 'laid back approach' (read: not respectful of time and about a decade behind in innovation) - this place will come as a bit of a jolt. As someone who values innovation, results, responsiveness- and respects my own time and that of other people - this clinic is perfect as both my go-to for integrative treatment and as my PC doc. These folks won't keep you waiting or offer anything but the latest in education, utmost in professionalism and of-the-moment treatment- so return the favor and be on time, do your homework, and get results.

I usually get my MTHFR supplements from Dr Strongs office but last time her secretary tried to sell…read moreme either expired items or supplements she wrongly ordered. She said the company stopped making the B12 with 5L, so now the only way to get them was biying them separate, which was double the cost. After calling the company ( seeking health) and been told they have never stopped making these 2 supplements in one formula, and that was actually their best seller, I called her office to return the supplements and get my money back. Her secretary hanged up on me when I said she lied to me, and Dr Strong kicked me out of the office by email in response of my request for a refund. Ah, and when I asked the secretary what the 5L part of the supplement was, she rudely answered "Im not a doctor " What kind of customer service is this??

NaluhiA Floats has given me some of the most rewarding and relaxing moments In my life. Derrick is…read morevery accommodating and the floatation tank and shower setup gives me the feeling of going to another dimension. I appreciate the experience greatly.

Great experience letting myself to relax and think about 'nothing' and achieve the best whole body…read moreand mind relaxation and rest.

Potentially racist encounter here. I would like a refund. Full experience below…read more I brought my bike up to the office and she insisted it wouldn't be stolen if I left it outside the door. She was so preoccupied about how much time this would take for me to find a bike rack downstairs due to "back to back" appointments. Why the f**k would I trust her word regarding the safety of my precious bike. After suggesting I come back another day, guilting me into "I drove here for you," and saying she called her next appointment to push to 9:40am (she did not since I was in front of her the whole time) ontop of me being desperate after a bad week, I suggested to put the bike inside her office which she agreed to. Looking back, I should've left because the purpose is to heal and how can I with this energy. And so begin the awkward convo about why I wanted acupuncture. She couldnt understand or pick up much of what I was saying due to lack of English so things I said I had to repeat or she didnt hear at all. Never go to a doctor that doesn't know your language fluently because then how are they supposed to treat you? Overall it was a quick 20-30 min acupuncture in a dark tight silent room. Shortest session I've ever had but she insisted "it's not about the time, it's about the results." Stayed on the table beyond my appointment time since she said her next appointment that she was preoccupied about "cancelled." She also mentioned right off the bat that she only accepted cash, which was not communicated when I booked the appt. The length of session was also not communicated prior. Anyways, if I had to run and go get cash, this would've been another reason she would've suggested "I come back another day." On top of that she didnt have full change so I get the vibe she was lying about the card machine not working...racism? Maybe but looking back on this, it seemed she was lying about many things and searching for any reason to not treat me. A waste of $75, but actually $77 since she didnt have enough change. Offered $2 off in next visit but I won't be returning. I would love a refund.

Not very professional! Bouncing back between rooms. Didn't do the true acupuncture. Gave no relief.read more

I've seen Sherry twice for massages. Sherry took the time to listen to my concerns. During the…read moremassage, she checked with me to see if I needed more or less pressure when she was massaging. The first massage was 90 minutes as I was having pain in my upper back. I went back a week later for a 60-minute massage and I felt so much better! I will definitely be going back for regular massages with Sherry!

Have tried several massage therapists in Hilo and this one is the best. She did an outstanding…read morejob. Pinpointing sore spots and providing just the right amount of pressure. The environment was very comfortable, cleanliness excellent. Sherry also has a very friendly and pleasant personality. Highly recommend .

I had a painful foot injury an Sarah so delicately worked around it and relieved the pain and…read moreswelling. I always feel I get more than my money's worth every time I see Sarah. She's also effectively managed my hormones through Chinese Herbs- I notice the effects within 2 weeks.

Sarah West is the best! She did an amazing job with my shoulder. She gave me herbs that tames my…read moreirritability. She gives me more than my money's worth. Go, she's wonderful. I've had treatments from several and she is thorough, gentle and professional

This was my first acupuncture experience. It went well, the staff were polite and very hospitable…read more The office was clean and I felt very comfortable. The acupuncturist answered all of my questions and was extremely helpful. The massage at the end by a staff member was amazing!! So relaxing. I had two needles left in my back that I noticed after I left the office, but overall it was a pleasant experience.

From the owner: Home visit acupuncture and acupressure for pain management.read more

Robbie is a very talented healer. He has used his martial arts background in Jujitsu to treat his…read morepatients with acupuncture and adjustment techniques. Referred by my brother and classmate. Been suffering with an inflamed knee and neck issues. Look forward to my next visit, felt better and back to my daily walks.

Robby Wade, LAC. Comes in clutch every time we need an emergency back & neck adjustment!…read more His Acupuncture & Massage is God Sent...What A Perfect Fitting Name For His Business! Been Coming To See Him For Years And He Is AWESOME & HIGHLY RECOMMENDED!!!