**I wish my experience with East End Physical Therapy had been very different.**
I came to this practice needing rehabilitation following major cervical-spine surgery and a complicated medical recovery. I expected professional communication, accurate scheduling records and reasonable consideration of the consequences of interrupted treatment.
Instead, I experienced a scheduling dispute that ended with the clinic terminating my treatment.
I called October 21, 2026, to arrange an appointment for Friday, October 23, at 8:30 AM because I had another medical examination scheduled for Thursday. The following day, I was accused of missing a Thursday 2:00 PM appointment, which I immediately disputed.
My interactions with the administrative staff during this disagreement left me feeling dismissed and unfairly blamed. I attempted to explain the circumstances and obtain clarification.
The clinic subsequently provided its own WebPT appointment history. That document listed the Friday 8:30 AM appointment I had consistently described. It also showed the Thursday booking, with both entries ultimately marked cancelled.
Christopher Ott, DPT, confirmed in a signed October 23 letter that the disputed no-show designation had been removed.
Yet the same letter ended my treatment relationship effective immediately.
I recognize that the clinic had concerns about older missed appointments, some of which I acknowledge. However, that does not change how distressing I found the handling of the October scheduling dispute or the subsequent interruption of my rehabilitation.
I was left having to coordinate replacement care through my treating physician and Workers' Compensation representatives. The practice offered record-transfer assistance, but that did not eliminate the disruption.
I cannot speak for every patient's experience. I can only describe mine, and it was extremely disappointing.
**Patients undergoing complex rehabilitation depend on accurate records, clear communication and thoughtful treatment transitions. My experience raised serious concerns about all three.**
I would not recommend this practice based on how my situation was handled. read more
