This place has 100% gone downhill since Novant took over. I've been a client here for over 20…read moreyears and my last appointment (and it absolutely will be the LAST), there have been 3 seperate issues. 1. My doctor moved to a different office and no one told me, had to reschedule which means 2 days off of work were required. At my 'actual apointment' thre was a delay of close to 2 hours, which no one told me about. And to top it all off they billed my insurance as a 'naturopathic remedy' and it was denied. Called them to fix it, still wating on that... DO NOT GO HERE!!!!!!!

This was my first vist as a new patient of Dr. Lynn Crymes. Everyone was extremely welcoming from…read morethe entrance to the exit. My nurse and Dr. Crimes were both very patient and polite. They engaged in conversation and answered every question I asked with knowledge and care. I was very comfortable and pleased with my visit.

Care and concern for my injury was truly above and beyond. Staff was so patient and allowed me to…read moretake as much time as needed before leaving. I wish I remembered the nurses names who cared for me. So so appreciative of them.

I had a very concerning experience at East Cooper Medical Center in Mount Pleasant involving a…read morenurse who identified herself as Wendy. My cousin, a Puerto Rican American, came to the ER with severe abdominal/side/back pain and was visibly crying and in significant distress. She called me earlier that evening crying and asking for help. When I arrived at approximately 11:00 PM, I personally observed that she was still in severe pain and distress. What concerns me most is that it was not until after I arrived, spoke with the nursing staff, and requested that another nurse assist my cousin that she received medication from a different nurse. After that nurse, Nicki, administered the medication, I personally watched my cousin finally begin to get relief. She was able to sit up, talk to me, and most importantly, she was no longer crying and visibly suffering from the severe pain she had been experiencing. That made the earlier lack of relief especially concerning to me. I had also requested that Wendy no longer care for my cousin because my cousin had become uncomfortable with the way she was being treated. Despite that request, Wendy returned to the room. My cousin was asking reasonable questions about how long she would have to wait for her ultrasound. She was already extremely anxious and began visibly shaking. Instead of helping calm the situation, Wendy told her to "stop acting like a child and start acting like an adult." I found that completely inappropriate toward a patient who was already experiencing severe pain and distress. I was also concerned that medication was brought into the room without a clear explanation of what it was before my cousin took it. I believe patients should be clearly informed about medications they are being given. Eventually, another nurse came into the room and treated my cousin with kindness and professionalism. That nurse even apologized for what had happened earlier. The contrast between the two interactions was significant. To be clear, my concern is not simply that the ER could not immediately determine the cause of my cousin's pain. We understand that emergency medicine involves testing and uncertainty. My concern is how my cousin was treated while she was seeking care and particularly the fact that she remained in severe distress until after I intervened and another nurse provided medication, after which I personally witnessed a significant improvement in her condition. We are still waiting to submit a formal complaint to ask the hospital to review the entire encounter, including the medication administration record, nursing documentation, and staff conduct. If you visit this ER, advocate for yourself, ask questions about medications before taking them, and bring someone you trust with you if possible. Patients deserve to be treated with dignity, compassion, and respect when they are at their most vulnerable.

We ended up at the ER after a very frustrating experience trying to get seen at an urgent care…read morefollowing a pretty hard fall down the stairs. I was in significant pain and honestly wasn't expecting much when we arrived. First, the not-so-great: getting to the ER entrance was a little confusing. The entrance isn't particularly well marked, and once inside, the facility is little dingy. The reception staff are tucked into what feels like a little hole of an office, and the waiting room is worn. The TV was blasting, and someone was watching videos on their phone without earbuds, so it wasn't exactly a peaceful environment--but it's an ER, so I certainly wasn't expecting a spa. What impressed me was the people. The reception staff were incredibly kind. The nurses were wonderful. The attending physician was attentive, professional, and reassuring. The X-ray technician was also kind and efficient. Every single person we encountered treated me with loads of care and patience. Most importantly, the care was prompt and well organized. I was evaluated, had the X-ray I needed, and we were out in about two hours. Probably under two hours. Thank you to everyone who took care of me. You made a painful and stressful situation so much easier.

I have had to deal with 3 different emergency rooms over the past week and this is by FAR the best…read morecare and most efficient! Their staff is friendly, considerate, attentive and efficient! Excellent care given and received both times here! From the registration to discharge they have great care hands down! Need a first or second opinion? Come here for sure!

This organization is very patient oriented. I recently was referred by them to a surgeon for a…read morespecific need. I had issues that was in need of immediate attention since my surgeon appointment is not until the end of the month. I walked in just to ask a question as to what I can do in the interim since I was very concerned. They understood the issue and brought me back for a quick examination with Dr Gourdine. He was able to get over a prescription and other advice how to control the issue until I can see the surgeon. This was unbelievable. Their ethics, patient understanding and 'Do no harm' is alive and well at this practice.

This is my second procedure at this location and they have always been good experiences. The staff…read moreis very friendly and nice. They make you feel comfortable and relaxed. They always explain everything thoroughly and I never leave with questions because they do a great job upfront about everything to expect. I came in today and everything went well. Hopefully I won't have to see them again for at least 5+ years.

I have had excellent experiences with Dr. Frankel and her office team. Everyone is knowledgeable,…read moreprofessional and have offered to assist me with answering questions that I have. Menopause is awful, and having an office of women that understand and want to help is a relief.

I have had great experiences at this practice with all of the staff and with Dr. Frankel…read more The front desk staff was helpful and lovely. I felt welcome and valuable. Dr. F was helpful, educated me on options and testing, and has helped me get started on treatment for multiple challenges with menopause and other things. I would recommend this practice. I look forward to my full solution with Dr. Frankel. I have every reason to feel like a valuable patient and that I am cared about!

Staff always pleasant and ready to help. I'm happy with the quality of care I received.read more

i was in pain in my neck and left arm. I went to Charleston Pain Relief and after a few months the…read morepain was gone. No longer did I have to go to Pain Specialist. They really satisfied the pain i was in. No more laser treatment, yet theb laser treatment helped much. Blessings

I've been a patient of Dr. Maggie Evans at the Daniel Island location for several years. I'm an…read moreolder woman and past my baby bearing years. But, Dr Evans treats me with respect and kindness. I've had issues with my Pap tests among other things and she's been on the ball with scheduling testing etc to find out the causes. I trust Dr Evans and I recommend her.

I'm an older lady who feels like it's tough to get the attention of just about anyone these days,…read morebut Maggie I felt like I had Dr. EVANS under my spell and she was determined to help me solve my female problem of hell froze over. THAT MADE MY DAY! Maggie smart as a tack a quick as a wink and she did not have to explain things to my slowing mind twice. I can relax now, knowing the female person in me is in tremendously caring and intelligent hands!i can't say THANK YOU enough, Maggie

Amazing and welcoming staff! They are always super quick as well as thorough with care. Always come…read morehere for minor things like colds and stomach bugs and etc great primary care.

This location is new and it felt new. Super clean, still smelled like paint, etc. However- other…read morethan it being really nice (although incredibly hot inside), there wasn't much to write home about. The front desk lady made me feel like a bother, even though I was the only one in the waiting area. The nurse didn't seem to care about anything I was telling her and the doctor made me feel so rushed. The rooms can barely fit the bed, let alone a patient and a doctor, with a nurse if needed. I received treatment for what I needed but I will likely find a new walk in or go to the ER if an issue were to arise.