I recently purchased my new Ford Raptor from Sheehy Ford of Springfield, and I am officially in…read moreLOVE. From start to finish, the experience was smooth, professional, and genuinely enjoyable. This upgrade was especially meaningful for me--I'm moving on from my 2010 Ford Escape with 260,000 miles on it, which is still going strong and is now being passed down to my 15 1/2-year-old. That kind of longevity says everything about Ford vehicles and why I've stayed loyal to the brand. I've been a Sheehy customer for many years, and this purchase reminded me exactly why I keep coming back. A huge shoutout to Rene Ramirez, my sales consultant--he was absolutely incredible. Knowledgeable, patient, and genuinely invested in making sure I found the right vehicle, not just making a sale. If you're shopping for a new Ford, I highly recommend asking for Rene. Driving the Raptor off the lot was pure excitement. Thank you to Rene and the entire Sheehy team for another outstanding experience. If you're looking for a dealership with great vehicles, honest service, and people who stand behind what they sell, Sheehy Ford of Springfield is it. Couldn't be happier!

Will the real slim shady please stand up... act like they are doing me a huge favor selling me a…read morecar....run around...changing prices....you have been warned

We had a great salesperson, Kevin K. He was patient and knowledgeable. It did take a long time…read morewaiting on the finance team but overall happy with the experience and would recommend them. We've had the Crosstrek for 7 months & love it!

Sam Rashid Finance & Insurance Manager was very helpful and patient working with my wife and I. He…read morehad a sense of humor that we appreciated. He respected our opinions and concerns with ideas we proposed and cooperated with changes. His no pressure and willingness to listen made our transaction much more pleasant and enjoyable. 5 Stars all the way

Called the service department and the shop Forman told me to just come in and he'll try to fit me…read morein. I have a 2019 one month old NV 2500 with a problematic sliding door that kept locking up in the closed position. While all the mechanics were busy Ronnie took time to research this annoying issue and found a service bulletin that said to adjust the strike plates alignment, then because that didn't do the trick he looked inside the door mechanism and found the door wasn't releasing because the upper latch needed adjustment, there is only one adjustment bolt he showed me and then fixed it. He proceeded to educate me on my new NV and helped me understand other things. Ronnie is to be commended for his superb customer service and attention to detail. While this service department doesn't have the greatest reviews I plan to give them my business! Thank you Ronnie! Alex.

Hey this was my first time at this dealership I've had really bad experience at a different…read moredealership in Alexandria so I wanted to try something different this is even closer to my house I had such a great experience I went in for an oil change they did a whole work up my car and I really was very pleased with the service I was in an out they did a great job especially my service advisor he was outstanding if you're looking for a great service on your vehicle on your Nissan come and visit Joe Robinson he really went above and beyond to make my experience at this dealership the best and let him know Ms. Ramos sent you

Outstanding experience - Been buying and leasing vehicles for over 30 years - by far, the…read moreexpertise, knowledge, promptness and professionalism of Kasim (Sales Associate), Lauren (Sales Manager) and Zubair (Finance Director) is top notch - they absolutely raised the bar. From being welcomed in to driving out in a new 2026 JEEP, the experience was efficient, transparent and hassle free... The entire process took less than 90 mins... I am a customer for life. Thank you!!

Safford CDJR Fiat of Springfield made my son's 5th birthday absolutely unforgettable, and the…read moreexperience speaks volumes about the level of care they bring to every interaction. I initially reached out because my son is absolutely obsessed with Ram pickup trucks and all he wanted for his birthday was to see some "real Rams" up close. From that first email, Matt Johns, the sales manager, went above and beyond: he asked what my son's favorite colors were and had Ram trucks in those exact colors pulled up and waiting for us when we arrived, which made my five-year-old light up. He even had a special gift ready for my son, a thoughtful touch that made the visit feel especially personal. If this is any indication of how they treat customers who are actually purchasing a vehicle, their attentiveness, kindness, and willingness to go the extra mile are truly exceptional. I would highly recommend Safford CDJR Fiat of Springfield to anyone looking for a dealership that genuinely cares about people and creates memorable experiences, not just sales.

Wow, these guys must be the last honest auto shop in America. I took my 2015 Porsche Macan S there…read morebecause when I took it to Porsche of Arlington, they quoted me $4500 to fix a leak in the a/c back in May. They drained the Freon without asking and make it difficult to put back in. I took to Freddy at Springfield and he charged me $200 bucks or so to refill it and said, come back in 3 months and check. Guy saved me thousands and the car is blowing cold air! Will never take my cars anywhere near else.

This place is the best!!! Freddie and his staff can always be counted on to take care of all my…read moreauto needs. I was looking for a used BMW. To make sure the auto was a good fit for me Freddie interviewed me about my driving style and needs. Shortly after that I became the proud owner of a BMW x3. It is great having a mechanic you can trust.

I've been here 4x so far. The first time we were shown a car but it wasn't what we wanted. We…read morewanted a new Palisade Limited and they only had a pre-owned Calligraphy in a color we didn't want. We left there and went on the hunt for a Palisade to many different dealerships. Not sure what made us come back there a couple weeks later but we did and a new sales guy (Jonathan) helped us. Oh right, it was one of the few places that would sell the car at MSRP if they had one why all the other dealerships were selling for $5K-$12K over MSRP (never buy over MSRP). Still they didn't have what we wanted but he told us we could order one. We looked at the specs and ended up ordering the top of the line Palisade. I have never bought a top of the line anything. I have always bought new but never thought of buying top of the line but a few things happened. To start off the journey, I wanted a Palisade and she wanted a Telluride. Somewhere along the way our desires flip-flopped. We ended up deciding to get both, a Palisade for her and a Telluride for me. She was going to pay the difference between the middle of the road trim that I was going to buy and the top of the line that we ended up buying. We had time to figure out the logistics bc the wait time was 90 - 120 days. This was 12/7 and we had hoped to get the cars as Christmas gifts but with how unavailable these cars were, that wasn't going to happen. After about an hour or so going over the different specs, we decided we would go home and think about it. We waited for another dealership to tell us if they had something immediately and when they took too long, we called up Jonathan and said we're ready to do business. I confirmed the build and paid the $2000 deposit on my credit card (I love me some Best Buy rewards). Deal was done and now we wait, 90 - 120 days. The following week, I called Jonathan to see if my order was in fact accepted and they would be building my vehicle (I've heard horror stories and even have a personal unhappy one with my Telluride). He said the order was in but there's no way to know where in the queue of the manufacturer it was and they would just get notification once it was being built. Christmas comes and goes (we already knew we weren't getting it by then, we just ordered it) she asked me to call him again on 12/26. I said, I'm not bothering that man, it hasn't even been a month yet. Tuesday Jonathan calls and says, you can come pick up your vehicle. Whatutalkinboutwillis? I said, Jonathan, why you playing? He says, it just showed up, its here, its ready for you whenever you're ready to come and get it. He said I'm scheduling it for detailing for delivery. I said we'll be there within the hour. Get there and like he said, the car was getting detailed. While that was happening, it's time to take care of the paperwork. This is the only thing that I didn't like about this process. I hate wasting time. There really wasn't much for us to do because I had a check from my credit union, I just needed to get some numbers on the extra warranties and protections that I usually get and let me sign this thing over and get out of here. I was presented with a credit application. I told them, I don't need that, I have my own financing already. They said, ok, just fill this out, this is how we capture all your information. I said fine and filled it out. There was only one finance guy and he was working with someone else so it took longer than I had hoped. Finally get in with the finance guy and he says, if he can get me a better rate, would I go with his financing. I said yes, because of course, why wouldn't I go with a lower rate. The price of the car is locked in so that would just save me money. I HATE WHEN THEY SHOTGUN THE APPLICATION. There's no need for that. You know the lenders and the lowest they advertise offering. For those that advertise a lower rate, send it to them and them only. No one was offering a lower rate so he shouldn't have sent it out at all. Now I got 10 hard inquiries on my account and I'm right where I was when I walked in. Anyway, we get through the process which took me just as long as when I bought my previous car and that was a fresh deal. This deal was already done. I just needed to sign some papers. That shouldn't have taken 4hrs (really 3.5 but I'm rounding up). All-in-all, she loves the car. So much that she went on Amazon and ordered a bow to put on it as a Christmas gift. Other than the long 4hr process to sign papers, everything else about the process and the people was delightful. I would definitely do business with them again. If I can't find someone to sell me a Telluride, I may go back for another Palisade. They were helpful with identifying features and even did a pretty extensive overview of the features of the car once the car was delivered. Also invited us to come back if we have questions about anything even the feature that are in the manual.

I initially came here a couple weeks ago because of what I thought was a leaking windshield wiper…read morefluid. I had come in, no one seemed to want to help me, several people made eye contact with me, no one made any effort to help. 2.5 hours there to only be communicated through unprofessional text to find out it would cost $1,100 to order the part and replace it. They didn't even tell me that by ordering the part, 2 additional parts would be needed. They didn't check anything else or to tell me that additional service was needed. On top of that, they broke my wheel lock key so I ended up going elsewhere after I ordered the parts online myself. My wheel locks had to be broken off, one was missing. I called the service manager and explained what happened and scheduled another appointment where they said they would replace the wheel locks. In addition, I would likely need service and an oil change based off the fact my car was telling me service was required. I made the appointment and went in. They mentioned that they would also check for the fuel tank recall replacement. I was there for 4 hours. 2 hours in, I received a link with a video that my undercover was damaged. I responded and asked what all needed to be done and if someone could come and chat with me. An hour later, I followed up. No one came to talk to me in person. 10 minutes later, they texted back saying it was ripping and needs replacement and if I wanted to get it done, they could get me the quote. I responded yes, and 10 minutes later, they said "will do". 10 minutes later, I received a quote for $700 for just the part and saying my vehicle was all set. I responded asking how long it would take and what my current cost was. I received no response and followed up 10 minutes later. I was told my current cost was $114 for the oil change and that the wheel locks (What I scheduled the appointment for) was out of stock. I went to talk to the service and he said that the oil change was completed. I waited 4 hours for an oil change. The wheel locks were out of stock. They didn't have the fuel tank recall part, none of which was communicated the entire time I was there. I saw another service individual come into the customer lounge and talk to several of the customers and I never received the same courtesy. In the text when they checked me in, it does say texting is the preferred communication but to wait there 4 hours for an oil change is absolutely ridiculous. I was given a discount for my wait time but this was frustrating and an absolute waste of time. The service individual asked me if I wanted the service manager to reach back out and I said yes. It's been 3 days with no reach out. Disappointing to waste 4 hours based on a conversation with the service manager with no resolution. I will not be coming back to this dealership and will be going elsewhere because the service here is the worst of the worst of what I've received. The service here makes me never want to buy a Hyundai again.

I've been a longtime customer for another Subaru dealership that had just degraded in service…read moreovertime. It was time for my s/o and I to try a new place. Thankfully, Sheehy Subaru was of reasonable driving distance so we decided to try them. The experience is night and day compared to the previous location. While the lot may feel a bit more congested, it's probably due to the fact that everyone comes here for their service! Someone had come to my car immediately, asked me what services I was here for, and got started right away. I was working with Tyler, who is extremely informative and so easy to talk to. He made sure to tell me all the recommendations and everything that I needed to change, but was honest if I had time to change certain parts of my vehicle. In addition, he was able to provide me with additional quotes like leather replacement on my seats. I also feel like their prices are fair. He even offered to teach me how to replace a filter (which I politely declined because I had done it before)! It was a pleasant surprise. I'm sad that I didn't come to Sheehy Subaru sooner, but I'm so glad that we finally did. Big shoutout to Tyler for his impeccable service and professionalism. Thank you so much for all your assistance with my vehicle! I truly feel like I've been taken care of and will continue to go to Sheehy Subaru for all my vehicle needs.

My wife and I purchased a new 2021 Subaru Forrester in Fall of 2021. We were excited to purchase a…read morevehicle with a high safety rating as we geared up to start a family. On 10/28/22, I dropped the Forrester off at Sheehy Subaru of Springfield dealership for an oil change and tire rotation. I thought I would do something nice for my wife; I added a car detail service. On 10/29/22, I awoke to a voicemail stating that there had been an incident with our vehicle. Jonah, the manager, seemed sincerely upset, and gave assurances. I was shown our damaged vehicle at the nearby detailing company that the dealership uses: Pure Polish. Pure Polish is where the vehicle incident occurred, not the dealership. Jonah has been helpful in helping us to navigate this process. My insurance had the vehicle evaluated for an estimate, which is required for the diminished value claim we have to file against the insurance of Pure Polish, in order to be compensated for the drop in asset value after the incident (the vehicle is only a year old and was accident-free). We are thankful for: No one got hurt. The dealership provided a loaner vehicle to us. Jonah has been very helpful during this inconvenient time. We will be compensated for repair costs. We will be compensated for vehicle diminished value. We are concerned about: Heightened risk of future issues with the damaged vehicle. We didn't feel like the dealership's first priority after the incident; we had to do our own research regarding the pursuit of compensation for our negative impacts. It felt like the dealership prioritized its business alliance with Pure Polish, over us, their customer.