Jody and the team were very helpful in getting our house ready and rented…read more they are knowledgeable about the area. I would recommend them.

This is in response to Jody's reply to my review posted on September 10…read more Thank you for your response. I would like to clarify a few points for the record. Regarding the rental term, our concern is NOT that the lease contained a written six-year guarantee. Before we signed, Jody verbally represented that the landlord planned to remain overseas for approximately six years while their children attended local universities. We relied on that information in deciding to rent the property and understood it to be a stable, long-term rental. Regarding the $300 late fee, our concern was not simply whether the payment processor was down. The payment issue occurred after the management company changed its payment system, and we had a three-year history of timely rent payments. Once we became aware of the problem, we promptly hand-delivered payment to the office. We paid the $300 fee, but continue to believe tenants should not bear the cost of a payment problem arising during the management company's system transition. Regarding cleaning, we understand that tenants may choose their own cleaner. Our concern was the manner in which the company's preferred cleaner was recommended, which left us with the impression that choosing another cleaner could affect our deposit. That communication created unnecessary concern during move-out. Regarding the security deposit, our concern is not the amount of the refund or the deductions, which we understood and approved. We specifically asked for information showing the receipt and handling of the original deposit during our three-year tenancy. Management confirmed that the deposit was held in a Broker Trust account, but did not provide the transaction-specific records or ledger we requested. That is the issue we are seeking clarification about. We appreciate the company's response, but our experience and the company's characterization of events are different.

Headache to deal with. Poor communication, lack of attention to detail, and immature excuses for…read moreoversights on their end. I'd recommend using literally anyone else.

Chicago title and Ruth Pike always did a amazing job for us over the last 40 years. She is by…read morefare the most talented escrow person who can think outside the box when needed in order to get a sale closed. Steve & Lorraine Mattos

Do not use this company! They do not have a clue what they are doing. Read the reviews. They sent a…read morefinal escrow statement, then after that they paid another company out of the proceeds only because they asked for it and without any back up documentation or notifying anyone.

I strongly suggest to stay away this company. They have no knowledge about what I was doing with my…read more1031 exchange. It seems like they all need to take some classes to learn about what they are doing. The transaction almost cost me $8000+ taken away from me for the taxes when I owed nothing!!! It was a very stressful situation working with them.

Karl and his team continue to deliver professional and friendly service to my family. We've been…read moreworking with Karl for a few years now and we have nothing but respect for him and his team. This time around we didn't think he could help us due to a few challenging factors; VA loan, self employed, and spouse hours were cut. Not to mention, taxes were being held up due to COVID-19 pandemic. We have found him to be so helpful and recognise how time consuming this must be for him; but at no time had he made us feel that it was an inconvenience to him. Karl was organized, thorough, professional, and kind which made all of the difference in our interactions.Thank you for your patience as well as treating us as people rather than just home loan customers.

To say it was a pleasure to work with Mr. Schonian is an understatement. As first time home buyers,…read morethis was a big deal for us. There were countless things Karl helped explain. He was always prompt with his response, patient and honest. My husband said he always went above and beyond our expectations!! He helped me to navigate through different scenarios and made things happen. I'm not a procrastinator myself so I really appreciated this. We look forward to building our portfolio and working with Mr. Schonian in the future.

Craig and Tracey (The Harper Team) are the best! We were first-time home buyers and admittedly not…read morethe easiest to deal with. But Craig and Tracey couldn't have been more patient with us (we waited 8 months for a short sale approval which we ultimately cancelled) and they only showed us properties that were within our budget. Craig and Tracey gave us as much attention on a $300-400K deal as would other realtors on a $2 million deal. We never felt like they would rather have been elsewhere or had other more lucrative deals to work on. Their guidance and expertise in this area helped us to find a perfect place for our family. They even helped us find a great mortgage broker (Tim Soldati) who was able to work with our financial needs and lock down a mortgage at a great rate. Craig was a strong advocate when it came down to negotiating, but also gave objective advice when it came to making a decision, which he ultimately left to us....no pressure. Craig is truly a gentleman and Tracey is super sweet. Will definitely be going back to them on our next deal.

I checked their reviews and it speaks for itself! I tried to raise an issue I had with an agent…read morefrom this office with their manager and she was very rude, dismissive, and completely unprofessional over the phone. I decided to go to a different Keller Williams office to meet with a new agent in Walnut Creek and I couldn't believe it was the same manager at this office as well! The customer service was unbelievable to say the least. There was no one at the front desk and an employee came out of her office and completely ignored me. The manager, Margot Ross came out and pretended our conversation never happened and she didn't know me even though I reminded her of our phone call. I refuse to go through the same situation again if she is also managing this office so I cancelled my appointment and will be looking for a different agent in a different brokerage.

Knowledgeable Courteous…read more Quick Efficient Accurate All the items necessary to run a well-run business

I have had the incredible experience of working with Anna Emmett, Lisa Rogers and Gary Katz over…read morethe past 10+ years. This review is way overdue, I'm approached at least weekly by other competing title companies for our business. There is no way I would make a switch. Anna is the ultimate professional, she works tirelessly to make sure she delivers a great customer experience for my clients! Thank you all so much for everything you do for our Real Estate company!

I had an awful experience working with the Fidelity National Title office in Danville. As other…read moreYelpers have noted, their attention to detail is poor, they are unprofessional and make frequent mistakes. I was a first-time home buyer, engaging in what was my largest financial decision and investment of my life, and Fidelity National Title Danville simply blew it. I was counting on them to do their job and provide an accurate settlement statement. This is the main job of a title and escrow company, and they couldn't even get that right. This forced me to come out of pocket for far over a thousand dollars to cover the shortfall of funds in my loan, and they made the mistake - twice. In addition to this, their communication was extremely poor, screwing up a basic appointment with a notary which forced my wife and I to sign our loan docs very late at night. They were completely asleep at the wheel, not even knowing or confirming when I'd sent them a massive down payment as part of the transaction. When you purchase a home, you depend on the title company to accurately handle the transaction in a detailed, focused, and pleasant manner. Fidelity National Title Danville failed miserably at this. When I voiced my concerns they either sent me bizarre emails talking in circles, or ignored me. They flatly refused to do anything to compensate me for the incompetence they showed and inconvenience this caused me. Fidelity National Title Danvile made my first home purchase a stressful and infuriating experience. Avoid Fidelity National Title in Danville, CA at all costs. They're horrifyingly unprofessional and don't deserve your business.

Fidelity Title Company is the worse title company I have worked with in the last 3 house loans I…read morehave done. They made us go back three times to sign documents they missed areas on as well as told us the wrong date for the closing date by over 5 days by not disclosing to us the real date. Missed simple things, like photo copy of our Drivers license as well as misprint and errors, title documents, incorrect closing estimates.

Nicole Jung and team provide a 10/10 selling experience. Their knowledge of the San Ramon market,…read morepricing expertise, and support during all phases of the selling process are unsurpassed. As a first-time seller, I didn't know what to expect but this stellar team managed every step of the sale quickly and seamlessly with patience, professionalism, and responsiveness. I couldn't have been more pleased!

Khrista Jarvis Team is one of the best realtors in the Bay Area and well regarded. Nicole Jung has…read morebeen in this business for a long time and knows the market very well. Nicole is amazing. With Nicole's help, I was able to purchase a beautiful home in the Danville area. She made the process seamless and ensured we got the best deal. She went above and beyond to ensure we were informed and made the best decision. I have two little kids so wanted to purchase a home that met their growing needs. She is very patient. I could really tell that she was not trying to make a quick purchase but she really wanted my family to select home that we could see ourselves living in for a long time as well as a home that could appreciate in value if we decided to move. Nicole's knowledge regarding the market is extremely valuable. Having assisted thousands upon thousands of buyers and sellers, she has expertise and knowledge that only comes from years of experience. She is amazing at what she does and can literally perform her own visual inspections of homes. Nicole also has a large network of professionals. You can trust her recommendations and I highly recommend speaking to her if you have any other concerns (escrow, lenders, contractors, repairs, etc).

Shiela Keihani from Alain Pinel Realtors Danville CA was recommended to us by a Friend to assist us…read morein finding a retirement home in Walnut Creek while we were living in north east. Sheila was extremely flexible, accommodating and knowledgeable. We went through the whole process so smoothly due to her attention to details and frequent long distance communication. She advocated for us and stood by us even long after the sale was finalalized. Thank you Shiela for your hard work. Steve and Janet Arvin

As my wife and I embarked on our journey into home ownership for the first time we tried a few…read moredifferent realtors. Some were good, some were bad, but in the end we eventually found Bonne Wersel. Wow what a difference. She is an example of what a professional realtor should be modeled upon in our opinion. Not only did she listen to our family's needs but she always treated us as if we were her only clients and always treated us with respect. Bonne has a wealth of knowledge too. She was very familiar with just about everything, any question we had regarding real estate policies, home inspections, land acquisition, and even neighborhoods, she knew. She made our first home buying experience such a pleasant one that I honestly can't wait to send a family or friend her way. If we could give her 10 starts we would. Can't recommend her or her team enough.

Lauren was an absolute joy to work with! She truly listened to me and took the time to understand…read moreexactly what I was looking for. She was incredibly helpful, and understanding throughout the entire process. What I appreciated most was that Lauren was never willing to settle. She stayed committed to finding me exactly what I wanted and made sure I felt supported every step of the way. She genuinely cared about finding the right fit for me, and that made all the difference. I'm so grateful I had the opportunity to work with her. I couldn't recommend her more highly!

Lauren is a bundle of energy- was an absolute pleasure to work with start to finish in helping us…read morefind a perfect home. It helped how well she knew the Trivalley area to help us figure out which neighborhood and pocket to be in. Where Lauren really separates herself from the herd is in how she truly wants to put herself in your shoes. We had a permit related issue that she identified by going over to the county and doing diligence over and beyond what any disclosures even cited! A true professional- her job isn't done when the docs are signed- she's stayed on to help and is always a call away.