Brook House Veterinary Hospital have been my vets of choice for my cat since I got him almost 2…read moreyears ago. They have always been extremely helpful, caring and accommodating. More recently my cat had a run in with a car and they were superb in his treatment and care of him, I can't thank them enough for everything they have done for him and the follow up has also been very thorough. Yes it is expensive but as far as I am aware it is the same at any vets and that is why you pay for insurance!

Brilliant, very caring staff, wonderful vets, A1!, would strongly recommendread more

I've been using Christopher Carter's practice for around 20 years with three cats. While they're…read morenot the cheapest around I feel the little extra we pay is well worth it for the quality and expertise we get. Thoroughly recommended.

I took my very healthy and fit (not to mention boisterous) 6 month old male kitten to Christopher…read moreCarter Vets on Wednesday 11th October for a routine neutering operation. I dropped him off at 9 am, at 11.30 am I got a call to say he had died. You can imagine my shock and horror at the news, which I am still trying to understand. I went to collect him from the vets and was told that he must have had an underlying heart problem bearing in mind that he had been to the vets before and always had been proclaimed healthy, also his heart was checked before the operation. Apparently, 3 vets tried to save him but to no avail. I spoke to the vet that carried out the operation and she was visibly upset. However, I have to query why a very fit, healthy and totally gorgeous 6 month old kitten died for unexplained reasons. I wish I hadn't taken him.

This is where all my pets get treated. There is a small amount of parking and it is always easy to…read moreget an appointment - some of the day they have a walk in clinic - currently this is for just the first part of the day. They have several vets and some treatments can be done by a vetinary nurse. You can pick up all your flea/worming treatment here and they keep a good record of everything you buy so you can work out whether you have kept up to date with things. The vets I have seen have always been kind natured and friendly with appropriate empathy when needed - always helpful and will advice you on all aspects - be prepared for a reasonably long wait if choosing the walk in option.

Impossible to give a good review to a vet practise that refuses to see a dog in an emergency!…read more I phoned recently asking to register my 3 dogs and was told, (no other choice) to register them online as they were currently taking registrations. I did just that. Less than 3 weeks later I called asking for an appointment for my elderly / ailing dog. She was passing blood. I was told - "You're not registered" So I explained (the above). After being told, numerous times "You're not registered" and "We are not taking any more registrations", I was left with a dog in a very bad situation. This is from their website ....... ....... "we pride ourselves on caring for your pets as if they are our own" - - REALLY? Thanks a lot, to a really 'caring' vet.

This was one of the most upsetting and poorly handled experiences I've had with a veterinary…read morepractice. I attended for what should have been a routine second vaccination for my dog. I was clear that he had been completely fine following earlier ear treatment. Despite this, the vet insisted she could see something concerning, described as a possible foreign body ("a yellow stalk" or grass seed). I was told sedation would be required to remove it. Based on that assessment, and trusting the advice given, I consented. After my dog was sedated, I was told that no foreign body was present and that only a very small piece of wax had been removed. Despite this, I was charged almost £300 for a procedure described as "grass seed removal." After escalating through the formal complaints process, CVS later acknowledged that this billing description was misleading, but stated it was used because their system lacked an alternative code. They also forgot to clip my dogs nail as requested during the sedation. Ultimately, my dog was put at unnecessary risk of sedation for no reason. During the same visit, my dog who I had explicitly flagged as anxious, was left unattended in a kennel with his lead still attached. While unsupervised, he chewed through the lead. Being told this after the fact was extremely distressing and raised serious concerns about supervision and basic safety. I pursued this through the full complaints process, escalating beyond the practice to CVS at Regional Director level. The process involved repeated delays, missed response deadlines, and multiple follow-ups. Ultimately, the response focused on defending internal records rather than addressing the clear inconsistency between what I was told before sedation and what was actually found afterwards. Although some communication failures and procedural "learnings" were acknowledged, no responsibility was taken for the misleading procedure description, the unnecessary distress caused, or the handling of my dog while in their care. The only resolution offered was reimbursement for the damaged lead. This experience fundamentally undermined my trust in the practice. I would urge any pet owner to be extremely cautious, ask detailed questions, and ensure they fully understand and are comfortable with any proposed procedures before consenting.

This USED to be the best practice with knowledgable vets and lovely staff. While the support staff…read moreare still great, the vets have gone downhill, employing one in particular who misdiagnosed two of my cats, once of which I was told was 'absolutely fine' so I had to fight for a specialist referral where he was diagnosed with advanced lymphoma the next day. This particular vet also accused me of defrauding the insurers when I requested full bloods, as she had 'absolutely no concerns whatsoever' with him. My insurers were absolutely fine with my claims, given that he had to be put to sleep after unnecesary suffering due to this vet's incompentence. I really wish I could give her name to save anyone else falling foul of her shocking ineptitude. A month later I was convinced my other cat was seriously unwell, and once again she was misdiagnosed at this practice and I was told she just needed a dental, which she had the next week. After I monitored her breathing a few days later I noticed that her respiration rate was through the roof, we rushed her in as I suspected heart failure, which a lovely new vet sadly confirmed with me and I had to let her go as well. I had to let my two beloved cats go Rainbow Bridge just 5 weeks apart, both horribly misdiagnosed. I'm still absolutely devastated, and not surprised that clients are leaving Seadown's practices in droves. Unless it's an emergency, avoid this place where possible.

I have two mischievous cats who I have had to take to the vets on several occasions, some on short…read morenotice. The vets have always been very helpful and able to see me. The staff are friendly and welcoming, and offer expert advice. My cats always enjoy having a cuddle with them when being examined (although they don't like being put back in their carrier!). The staff are able to offer advice of their products and ensure my cats are okay. They process the insurance claims swiftly too.