False advertising When I signed up for earthlink, I was told that after 3 months I would receive a $200 gift card. I never received it. They played phone tag with me twice and I stopped hearing from them. I paid my third months bill and then switched to another provider due to a promotion. EarthLink did verify that I was eligible but said they couldn't figure out how to give me the card since I was no longer an active customer. I held up my end. They didn't. I left a review on another sight and got a response claiming they would send it to me. Didn't receive it so I updated that. Then they told me there was some miscommunication but that it was put In and I would receive within 14 days. Guess what!? Still no card! read more

scaaaammmmers!!!!! called to find out about the service. they look to see if you are within the service providing area. i was!!! they sent the equipment and then sent out a verizon technician to install. they couldn't install due to me not having verizon cable service which they didn't tell me. otherwise, i would have gotten service through verizon. i had to send the equipment back in which they took $330 out of my account. i informed them that the equipment had been returned and they needed to refund my money back to my card. they could take money but not give it back the same way. they said it would be 4-5 weeks to send the funds by check. i am at week 8 and no check!!! you call and cant understand anything along with having to identify yourself short of showing up at earth link, llc in atlanta. i guess they feel they can wait you out and you'll forget. nope!!! not me!!! i filed two bbb complaints. i will call the atlanta news and continue with negative post until i get my money back. read more

BUY AMERICAN!!! After calling EarthLink to set up service I spoke with an Indian lady and went ahead and gave her my card number and told her not to run that card for 3 days for services they were going to provide for me. As soon as we hung up the phone she ran the card for $80 which she did not have permission to do because I told her more than three times to not run that card. She understood English very very well. What I called to complain I had no idea I was actually calling India I was told the service had been canceled once I explained what had happened. So after they stole my money, took it before they had permission to, they canceled real quick to try to cover themselves. EarthLink is available where I am. They told me it is not which is why the order was canceled. Do not I repeat do not order from this company. They are located in India. How long do you think it's going to take a technician to come out and repair something should something happen from a company located in India? This company will steal from you without any regard whatsoever to your financial well-being and are just out for the money only. Do not buy from this company please read more

This is the third day our company has been without internet service. I call your company & I'm routed to your India call center. I get promised a return call & prompt service & have received neither. When will my company have our internet service working again? It is downright criminal to lock a customer into a contract when you are not capable of providing reliable service. PLEASE, fix our internet! At the very least give us an ETA on if it's even going to be repaired in the foreseeable future. Your company's poor unreliable service is costing my company money & you are holding my phone numbers hostage- unethical! read more