So I am a Verizon wireless customer looking for some savings on my cell phone bill. I had…read moreinitially scheduled my appointment for the other store T-Mobile store on Gadsden Hwy, but I didn't like the customer service there. When spending my hard earn money customer service is Key. This location is fairly new and they are in a prime location for business near Walmart lol. When I walked in, I was immediately greeted. That made me feel welcomed and I was happy. It looked like everyone seemed busy with other customers however Drew said we're be with your shortly. That made me happy because I was acknowledged. I think I waited no more than 10 minutes before someone was free to assist me. However since I was greeted previously I didn't mind the wait. Robert answered all my questions about converting over to them. I am still thinking if I want to port over from Verizon whom I have been with forever. But if I do this will be the location I'll deal with. There customer service is great from the staff Robert all the way to the manager Drew. Keep it up T-Mobile

Next time, I'll probably be going back to the other store on Gasden Hwy. Listen they seemed like…read morenice folks but they don't understand basic math. I was told my payments on the new S20+ were $30 a piece a month. Well try $50. Also they kept talking about a $500 trade in for qualifying phones...we had the S9+s so we qualified for the $500 a phone. Well they gave me $88 a phone and didn't explain how to go about the $500 deal. Turns out I got a text that day from TMobile themselves on how to go about the promotion (before I went to the store) so I submitted for both my wife and myself. They're supposed to be prepaid virtual visa cards. Hopefully this goes thru bc I'm putting both cards towards the EIP to make this worth my wild. Listen these new phones are awesome. I understand there is going to be a bigger price tag. And I as the consumer I need to be more vigilant in reading the paperwork...but if that's the case...we don't need these stores, just do everything online.

If I could give less than 1 star I would. Horrible customer service, they are fast about repairing…read moreor in my case tearing my phone up. I had my ear speaker replaced however they didn't mention to me that doing so makes FACE ID not work. Unfortunately this is a company phone which my company apps need FACE ID to open. After I realized it no longer worked I asked Nick about it and he said sorry that should have been told to you. I told him I would have to come back to get the old speaker put back in, when I arrived another gentleman was there and knew nothing about it. He contacted Nick who told him he threw it away, but I told him my last communication with Nick was I'd be back. To bad so sad now I no longer have FACE ID, looks like my company is out the $80 plus now they have to get me a new phone.

Took my daughter's tablet twice for same problems. Both times was told they were waiting on a part…read moreordered. Finally after a little over 2 weeks was told they couldn't fix it. Told they would only give a portion of the money back. Went to get it and husband was told he'd have to come back the next day because they didn't have the $40 to give him. Husband took it to a man who works on radios and the man fixed it in one day. He said they never replaced the part and as soon as you open it up they haven't even soldered 3 places that were suppose to be soldered. That was just wrong to do a customer that way. We had no way of knowing what the did or didn't do. Will not recommend this business at all.

If I could leave zero stars I would. If you need PC repair or even someone to tell you what's wrong…read moreavoid this place. They kept my computer for over 2 months. Never contacted me within that time. I called 5 different times over that span and it was always an excuse or they would say someone would call me the next day about parts. Never happened. I went to pick my PC up because I was tired of waiting and the guy didn't even know what computer I was referring too and asked me what was wrong with it.. if I knew I wouldn't have brought it there. Went to the back, brought my computer out and tells me "yeah I was just working on this one" The computer was in the same exact condition as when I dropped it off. Nothing was touched. I know because I built it. Absolute trash

Despite not being able to fix my screen, I have no other complaints. I knew going in there was a…read morepossibility this could be the case. I filed an insurance claim which was good/bad. Turns out my phone will have to be replaced ($250). Yikes. Sigh .. Verizon insurance The staff here was nice and informative. Very forthcoming.

Personally, I was reluctant to give up my landline. I own an Insurance Agency, and telephones are…read moreour lifeline. I know VIOP is the future, but I was not sure the future is 'now'. I made the change, dramatically lowering my phone costs. The Blue Ocean people are GREAT. Although we have experienced some minor issues, their support is quick, and I would change to VOIP, and to Blue Ocean again in a heartbeat