Just completed the second pool Wesley, Scott, and crew at Premier Pools Mandeville built for us. We…read morelive in Gonzales. Fantastic pool once again. The crews were all first class and did great work. This one took a little longer due to weather, but was still finished as soon as possible. Pricing was reasonable once again and any and all concerns were addressed easily. This is our 3rd pool over the last 33 years. And again 2nd by Premier. Sometimes building pools can be stressful for the homeowner. But I would highly recommend Premier Pools in Mandeville once again. HRZ....

Dont use this company…read more A story of highs and lows. I suggest that anyone thinking about using this company beware. The folks at Premiere are nice(Tara, Benjamin, and Scott are very nice), but my experience is subpar at best. While we had many issues, Let me list out the major problems I have wiht this company. Also, I look forward to the owner, Wesley's response, and I've seen how he has responded to disappointed customers in the past. 1. Coping - During construction, my coping was installed terribly. We have a large travertine deck and coping, which we specifically called out to ensure that the transition from the coping to the deck was fully seamless. During the step of picking out the decking, they even showed us pools they completed with the larger format coping. We have a free-form-shaped pool with 12x12 and 16x16 travertine decks surrounding it. The contractor the PB used to cut small 3 and 4-inch pie-shaped pieces that were uneven in shape, AND the gaps between the coping were not even close to consistent. When we informed them, they said that's how they do their pools. I pulled out my contract that specifically calls for 12x12 coping. I showed them pics from their website that contradicted their statements. They spent over a month sending me pictures and asking me to view other complete pools. None were satisfied with what we contracted for or expected. They eventually made it right, but we lost 2 months during this process of going back and forth. They offered an upgraded tile pattern and other concessions, but we wanted what we contracted for and expected. 2. Panel-Our pool and the additional features are more than your average pool. We have an automated firepit, pool lights, landscaping lights, and a spa. When we designed the pool with them, they were quite aware of what we wanted. They informed me that they would do an amendment to the contract for the lighting. They didn't tell me that the panel that was part of my contract couldn't handle all the different automation. They sent people out at least 6 times to get it all working. Finally, Wesley came out. I asked what the issue was and why people kept coming out. After a lot of discussion, he told me the panel could only handle 4 inputs. There were other chips that could handle more, but I didn't have it. I lost it. I explained that he and his company were the experts. I trusted that they would provide the proper equipment to handle what I had. Eventually, he swapped out the chip at no charge, but why did it take me questioning what was going on for him to admit that I didn't have the proper equipment to handle what I had? 3. Pump- My pump continues to not properly fill the canister with water and I always have air in the line. I reported this at the pool opening, and it's still happening as of today. Again, multiple trips out, even had the Jandy rep out last week. He said that the air in the line was acceptable to him from a pump function perspective and that we would have to live with the air in the line and bubbles coming out of the jets. Today, I returned from a work trip to find that my cleaner wasn't working and that the pump canister was empty, but my pump was still running. I called the office, and they gave me a 1-800 call to Jandy. By the way, I just called the number, and they said someone would call me back in an hour. This person will not know my pool or what we've been doing. To say I'm disappointed in my experience would be a huge understatement. There are many other small issues, but this review would be a book if I listed them all. I just stuck with these 3 are they are significant problems. I was hoping Jandy or someone would call and survey me and ask if I would recommend this company to anyone. My answer is a definitive NO. I also make sure tell anyone who asks, not to use this company. It's a shame because the folks there try, but it's evident that the company's focus is to install your pool, move on to the next, and, when you have an issue, push you off to an 1800 number.