I was pretty excited to eat here for lunch today and we were supposed to treat my grandfather for lunch. I even made a reservation last night to make sure that we could have a table for 10 at 1230.
Upon arriving, a girl that looked like she was running the place was giving our reserved table away but quickly moved the other party to a different table.
We ordered our food and in a few minutes one set of the Spring Rolls came out (we ordered two.) It took awhile before the second set came out.
For soup, my grandfather ordered 1 roasted tomato soup, while my brother and my uncle ordered a mushroom soup each. For some reason, they kept giving us an extra mushroom soup which we kept sending back to the kitchen.
When my grandfather's spaghetti bolognese came, we were all expecting that all our other orders would come. But after about 30 mins of waiting, we had followed up on the order and they just kept saying that it's coming. After a good hour and a half of being in the restaurant, and a few orders cancelled, my family decided to ask for the bill and just cancel everything. The staff continuously made excuses and said the food was coming. They even mentioned that they will have to pay for that themselves, but with service like that, my family just wanted to go eat elsewhere.
While waiting for the bill, they asked us what orders came out! Shouldn't they know what orders they had already served us?
When the bill finally arrived, the orders were wrong and they kept insisting that we ordered three mushroom soups. We kept giving it back, adding and removing some orders. The cashier edited the receipt at least SIX TIMES!
To top it all off, the lady who looked like she was in charge of the place, didn't even bother to come to our table to apologize or anything. She just hid behind the counter, looking at her phone. When I thought she was finally going to talk to our table, she instead went to two other tables and talked to those groups.
Another group that heard our complaining even said, "Really bad service."
It's disappointing because I enjoyed what food I was able to taste, I was excited for the carbonara that never arrived, and this place has been getting very good reviews. I'm still deciding on whether or not I want to go back to try that carbonara, but as of now, I'm very disappointed at this place's service.
I'm being nice by giving them two stars because their food was good, though some needed salt. read more