I have had the same GYN Doc for years. Very consistent and personable. I will say that sometimes the wait is longer than your appointment time. read more

I want to start by saying that the medical service itself was excellent. I had a mammogram performed, and the clinical staff were professional, courteous, and made the entire experience comfortable. The facility was clean, organized, and the quality of care was outstanding. Unfortunately, my experience with the billing department was very different. Before scheduling my appointment, I contacted both my insurance carrier and Eagle's Landing to verify that they were in-network and accepted my insurance. I was assured that they did. Based on that information, I proceeded with the appointment. After receiving services, I was surprised to receive a bill stating that my insurance claim had been denied because the provider was allegedly out-of-network. Following the advice of the billing department, I contacted my insurance company. The insurance representative informed me that the issue appeared to be related to credentialing information that needed to be updated and that the provider's office should contact them to resolve the matter. When I called back and spoke with Laura in Billing and Finance, the conversation was disappointing. I simply relayed what my insurance company had told me. Laura placed me on a brief hold, returned almost immediately, and stated that everything had already been handled and that there was nothing more the office could do. I found her attitude dismissive and unprofessional, and she seemed unwilling to investigate the issue further. As a business owner, I suggested that it might be beneficial for the practice to ensure that their credentialing information is current with insurance carriers, as this could potentially affect other patients as well. Rather than considering the possibility, the concern was dismissed. The reason for this review is not the medical care--which was excellent--but the poor customer service I received while trying to resolve what appears to be a legitimate insurance and billing issue. I hope management takes a closer look at this process because the quality of the clinical staff deserves to be matched by the quality of the billing department. read more

I have seen 4 different doctors in the office and only ONE was great. Just go somewhere else.

Had a referral for follow up for my wifes pap smear. First appointment (billed at FULL COST) was 15 minutes 'just to get to know her'. Even though they had full access to her records via her primary care. So that was ONE day of work I had to take off. Second appointment(another day off work) to actually get the test done was quick and could have been done at the the first appointment. Billing is a joke. I get a text message to pay. No, I want an itemized list of charges. 'That's not how we bill'. It is now. Sketchy business, waste of time. Avoid read more

Dr. Deborah Haynes is by far one of the best OB/GYN. I have been seeing her for over 20 years. She has delivered my 13 year old. She is caring, professional, and very knowledgeable about her profession. I can talk to her about anything. Thank you Dr. Haynes read more

I normally don't like to leave reviews especially negative ones as I understand that it can affect people's livelihoods. After thinking it over I decided I couldn't not leave one. I went in for an annual exam and wanted to discuss an issue that I've been having for over ten years so the nurse I saw scheduled me an appointment for an ultrasound and a follow up with another doctor the next week. I felt relieved that she seemed to take my concerns seriously. I go the next week and had to have two different kind of ultrasounds performed as they had not been informed of the specific kind I was told I was going to have. Then I meet with Dr. Haugabrook and it was one of the worst experiences I've ever had. Dr. Haugabrook was very condescending and spoke to me like I was stupid. I've had bad experiences before but none like this one. Dr. Haugabrook ignored my concerns and told me there was nothing wrong with my scans, yet when I get home I see there are irregularities on the paper. When I began to get emotional about my results she seemed to get agitated and asked me " What did I want to be done?" Before I could even suggest anything she let me know that a hysterectomy was off the table. Mind you I never even mentioned a hysterectomy. She then suggested it might be endometriosis and I asked about the process to get it diagnosed which is a surgery. She then let me know that she would not recommend that as I was too young and "I wouldn't want the scars from that." How dare she think I'm so vain to care about scars! I want to be healthy and live a normal life which I haven't been able to do in over 10 years. I then messaged the office asking for my ultrasound scans as I couldn't locate them on the MyChart app. I was messaged back that they should be there. The following day they still weren't there so I messaged again and never got a response. If you want actual help with any issues you may be having DO NOT GO TO THIS OFFICE!!!!! Dr. Haugabrook is a disgrace and this office is terrible. read more

Great services. Very personable. I felt as if I was seen and heard. Will definitely return

Not only is the appointment time more of a recommendation to them as a woman we are nothing but a check ti this office RUN ANYWHERE ELSE, I have had PCOS and really extreme cyst rupture for a long time at this point and instead of giving me any actual pain medication or long-term treatment I was given birth control or the option to get on another IUD. GOOGLE IS FREE DONT GO HERE read more

I've been a patient at this OBGYN practice for years and have seen several physicians during that time. While some provided excellent care, others made me feel like just a number. Despite those experiences, I continued to return--until recently. I called to request a second courtesy refill for a medication I'm prescribed annually. Since my insurance won't cover it until a few months from now, I explained that I'd need a second refill to bridge the gap. Rather than calmly informing me of the office's policy of allowing only one courtesy refill, the Eagles Landing OB/GYN representative continuously interrupted me, spoke with a rude and unprofessional tone, and seemed irritated before I had even said a word. That interaction was the final straw. I will not return to this office, nor would I recommend it to anyone. No one deserves to be treated with such condescension and lack of respect. read more

Great staff. Very welcoming great care. Easy to talk too. Listened to my concerns and we are working on a solution together.

Dr Haynes is very unprofessional and uncaring. She doesn't take your concerns seriously. She has a very nonchalant attitude and is very rude. Not only did I have a terrible experience with her but my daughter as well. She needs to find another profession This is not it!!! read more

As a doctor myself, I am utterly appalled by the way I was treated during my visit to this office. I have been to this office before and wasn't very pleased by the care that I received but I never had an experience like my most recent visit. I had moved from another state and chose this office to continue my care from my previous office. I received conflicting information based on my previous diagnosis and treatment recommendation which initially made me question their care and expertise. They did not try to establish any connection with me like my previous care team did and treated me like another number. My most recent office visit is what made me decide that I would absolutely never be returning. I was recently in the office for my first wellness visit as a pregnant patient. I waited in the lobby for an hour before being called back to a room. I asked the receptionist at the front multiple times if I would be seen soon after seeing multiple patients who checked in after me being called back for their appointment ahead of me. After I was taken to a room, I was instructed to undress and I continued to wait in my room for another 30 minutes and was never seen again by the nurse or Dr. Watters. At this point, I got dressed and walked myself out to retrieve my refund for the visit and cancel my appointment. There was nobody nearby my room and it seemed as if they had completely forgotten about me from the time I checked in. I tried my best to be patient but after having my time wasted for 1.5 hours, I was fed up. The refund for my visit was not enough compensation. Not only did none of the employees offer any apology or express sympathy, I was told that I would not receive my refund for a few days and I lost money due to leaving work early for the appointment. To top it all off, the room that I was placed in has absolutely no privacy. As I looked up at the window when I was leaving, I noticed that you can clearly see into the rooms through the blinds, so I'm sure someone saw me naked from the parking lot. I 100% do not recommend this office if you care about your time being respected or establishing any rapport with your care team. read more

i came specifically to an OBGYN to fix a a reoccurring issue permanently. I was told by my primary doctor she could only fix my symptoms, not the issue and to go see a gynecologist. I decided to come here. I talked to the doctor named Rachel and specifically told her about my reoccurring issue and expressed to her how I am looking for a permanent fix. She told me she's gonna perform some tests and send the results over to the lab to get a proper diagnosis and from there I will be prescribed the right medication to fix the issue. After waiting one week, I get a call from the office and I was prescribed medication to treat the symptoms. No permanent fix. This was a waste of time. I could've just stuck with my primary care doctor. Very misleading. read more

Very caring staff, they explain what they are doing and also ask if I have any questions

Update: 4 years later... I have 2 beautiful babies AND have learned that I do in fact have PCOS which was my initial concern that was completely dismissed! read more

I am giving 2 stars because I have had pleasant experiences with every doctor I have come in contact with. I am currently pregnant with my 1st child and I am desperately trying to change to a new OBGYN office. I am just not satisfied overall with my experience thus far. I have been trying for 5 business days to get my medical records transferred to a new office, and I keep getting the run around. 1st it was "We did not receive your medical records release form" then it was "We will be sending to the new office in the morning"; only to call the next day and "the medical release department is out today". The whole department....I am frustrated to the point of tears at this time, I am just trying to get somewhere where I feel comfortable but this office keeps interfering. read more

If you care anything about your health and well being steer clear of Eagles Landing Obgyn!! I've been a patient here for a few years but only came in for Well Women's exams once a year...routine appointments that would last maybe 20 minutes each time. It wasn't until I was pregnant with my first baby that I really got to experience the high level of incompetence and unprofessionalism of the staff and doctors at this facility. During the first 2 trimesters most of my initial interactions were with Dr. Ramani who has a horrible bedside manner, makes you feel rushed through your appointments with him, and dismisses your questions and concerns every time. Of course there are numerous tests and exams you must undergo while pregnant. A lot of those tests require lab work to be done and you'd receive a phone call with the results a few days later. There were a couple of times that I missed the phone call from Dr. Ramani's nurse Mattie with the results so she'd have to leave me a voicemail. Unfortunately anytime I would receive a voicemail from Mattie she'd have a doom and gloom tone that would make your heart sink and left you feeling like something must be wrong with the test results. Even though I'd immediately call back, it would always go to voice mail after ringing multiple times. I could never call and actually get anyone to answer so I'd always leave a quick voice mail. It was like a game of tag every time. When I'd finally get a return call it would be hours & hours later or sometimes the next day. It was during my 3rd trimester that I started to rotate through all of the doctors at this facility and I can honestly say that out of about 8 doctors that I met with, I was only comfortable with 2 of them being able to safely deliver my baby. There were times when I'm in the middle of an appointment and the doctor is mentioning things that I know don't pertain to me only to find out they've had someone else's chart pulled up the entire time instead of mine. That, on top of everything else (too much to mention here) led me to seek another obstetrician at week 32 of my pregnancy. That was the best decision ever!! Before I could even make my first appointment at the new facility they needed Eagles Landing to send over my patient history. It took them a solid 2 weeks just to send a simple fax over! A task that should've taken 5 mins. During my first visit with the new doctor, she meticulously went over the information that was finally sent from eagles landing just to make sure everything was accurate. Well of course it wasn't. Come to find out they had wrong patient information on my chart e.g. that I wanted a tubal ligation immediately after giving birth! Thankfully this new doctor I found was absolutely amazing and led to me have the perfect birthing experience! I'm 100% positive I would not be saying this today had I stayed with Eagles Landing. **The higher than 1 star rating is due to the always pleasant front desk staff and some of the nurses who love what they do. read more

Dr Phillips has been my preferred physician since 2018. I feel she is very knowledgeable and through based on my most recent visit.

My dr referred me here because she's not seeing patients in the office yet. The process was smooth and the office was nice and clean and was able to check in right away. Getting an appts is fairly quick or if you need to change it's smooth. They're taking the CoVid serious with sanitizing etc. I didn't wait long to see my dr. And lab work. The only thing is 2nd time I cane I got hit with a $600 balance etc. and I'm like wth but this insurance deductible crap stuff gets on my nerves . read more

Lost a pregnancy here, they knew I had a previous preterm birth at 17 weeks and did not get me an appointment until 19 weeks. By that time it was too late and I had to a preterm birth at 23 weeks. I found out that I had an incompetent cervix. read more

I love Dr. Haugabrook! She has been my doctor for over ten years. She is an amazing doctor and takes time to get to truly know her patients! She is very down to earth and genuine. Sometimes there can be a wait but that is to be expected. Emergencies happen. She is always very apologetic and still gives 100%. Love, love, love her! read more

Today was my 1st Visit. Their staff was very nice. The wait was decent. I had Dr. Annie Cruz. I love her :) she was professional & had excellent bedside manner. Sincerely, H.T. read more

If you live on the Southside and you need a new "girl" doctor.... Don't ever book an appointment here. I went to them a few times... Without going into the details of my medical treatment... Suffice it to say that I found their response, timeliness and preventative care lacking... I now visit a doctor in the Midtown area... Who is wonderful.... When it comes to your health... Drive anywhere you can get the best care possible... Don't settle on this place... read more

This has got to be the worst place of its kind in this state. They will NEVER get back to you, you have to keep calling them, and when they do they are short and rude like you're bothering them. The nurses in particular are let's just say not very bright, and the have no manners whatsoever. And oh, yeah, make sure you have cancelled everything that day cause you'll wait. It is hard to avoid this place if you're in the area, but if there is something important that you want to visit ab ob/gyn for, please find another one. This place has caused me so much grief and frustration it is unconscionable... read more

My first review still remains true, just wanted to update on the care that Dr. Haynes has for her patients, especially those she has treated for a long time. I recently had a test done (by another Dr) and I had a lot of questions about the results, although the doc talked to me about the as best she could, she wasn't a specialist in the area so I decided to get a second thought or more information via Dr. Haynes since she is a obgyn doctor. Since I live mainly in nyc and she is in GA I didn't make an appt and didn't think about it til after being her a day or so. So I called to make an appt but of course she was booked until next ml week or end of the month which I wouldn't be in town. So I reached out to her personally and she had her staff squeeze me in.. I was so thankful for that, b/c she didn't have to see me on such short notice being that it wasn't an emergency. I'm am truly thankful for Dr. Haynes b/c she always helps me or calms me when ever I am feeling overwhelmed about my health, not that it's bad I just like to be on top of things and any small issue I can become a lil anxious about it. I see a lot of bad review about the nurses fortunately for me they seem to be nice. Colleen and Sonya took care of me today and they were great! The front receptionists were fine ad well. Luckily my wait was not bad today I got back in probably less than 20 mins and I was 20 mins late! (due to an accident on the expwy). Anyway just a lil update to my experience here at Eagles Landing.. I do recommend Dr. Haynes. She is the only Dr there that I have been to in over 10 years. read more

My daughter and I have been patients for many years and always had great doctors. However, on my daughter's last visit she saw a new doctor, Dr. Phillips. That day was a horrifying experience for her. Dr. Phillips does not have any bedside manners. My daughter visited on February 19th. I have been calling to speak to the office manager, Jackie Livingston, and to no avail, she has not returned my calls. I will be following up my complaint with the medical board because my daughter's feelings will not be ignored. Please beware! read more

upon arrival they had not received my medical records yet and didnt know what test i was supposed to get and i understand wearing a mask in the lobby but the dr refused to do the procedure unless i wore a mask.i have asthma and this test was extremely important as i had an abnormal pap in my 20s and had surgery to remove part of my cervix,im now 56 and have not had insurance for the last 10 yrs read more

First time using this for this pregnancy overall I am satisfied no complaints so far.

Hey I'm Makaila and this place is horrible the Doctor I had her name is Doctor Dubrey and she is not a good doctor to me only because I had to come for a check up around 10:30am and she didn't take me at all because of them saying my insurance didn't cover the education class and I'm like why the hell she didn't mention this all to me when I first seen her all I'm saying is she's not a responsible doctor and I'll rather just go to a doctor that's gonna tell me everything on first site and I don't recommend her read more

Terrible. There was only one nice nurse in the whole building. Dr. Haynes was somewhat nice, but the nurse that took my blood was angry with me because I needed to lie down because I was light-headed. I told her thank you and she huffed and puffed then walked away. I am new to this area, and it was a huge disappointment. Recently, I needed to change my birth control, and I called and left a voicemail for Dr. Haynes nurse. She never called back. I called 4 more times and she never answered. I eventually had to get the lady that answers the phones to manually hand her a note to call me back. I am amazed at the lack of caring and customer service. I never give bad reviews but this place is the worst. If I could give 0 stars I would. read more

I absolutely love Dr. Lovinger and his nurse Colleen. They made my visit so comfortable and answered all my questions. My girlfriend referred him to me and I definitely will recommend his service. read more

Love love love Mrs. Kim. She's a great nurse. Mrs. Garrett welcomes me every time no matter the situation. From check in to seeing my doctor is always a great experience. The ladies in the lab are the worst! I'm not sure if they do not enjoy their job but they are RUDE! I've been going to EOBGYN for awhile now and every time I have to go do blood work I not only have to prepare myself for the needle but I have to deal with either one of those ladies. It's unfortunate that I travel so far from midtown to eagles landing to have my experience ruined. read more

Dr. Phillips She is one of the best doctors I have been to in this field. She treats her patients with care and understanding, answering all the questions that I have. Gives praise when you lose weight or some thing good is happening with you. Also patient and understanding. I have been to a few other doctors and none of them have the time for you like she takes with her patients. I initially came to her to get a second opinion and she was recommended to me by a co-worker and I have not left yet and that was five years ago. Thank you Dr. Phillips for all your great work! read more

I have been at this location for a long time since I was pregnant with my last child who is now four. I've been pleased with the service. The doctors go above and beyond for their patients. Great service. read more

The staff is friendly and professional but I don't recommend Dr Phillips. She has absolutely no bedside manner or personality. She ran in the room to perform my pap smear and was out of the room in less than 10 mins. I completely felt rushed. read more

I have been seeing Dr. Lovinger and his wonder nurse Colleen for over 10 years. They are efficient and truly caring medical providers. I never have to wait a long time for my appointment and that is very important to me with my schedule. Most of us dread this yearly appointment but they really have a calming effect and put me at ease. Honestly, I couldn't ask for a better doctor and staff. You guys are awesome! read more

RUN FOR THE HILLS! This is the rudest and incompetent staff! I received over $600 in bills (3 bills for one pap!) just for a yearly pap(I have Insurance)! I called the office for this to be fixed and to let them know not to request additional test without my permission. The middle aged billing department lady ARGUED with me over the phone and told me that's how it will be and I need to talk to someone else then she hung up. Ps: they use a mascara lookalike brush to do the pap and not a cotton swab so be prepared to bleed afterwards. read more

I personally do not recommend this clinic to anyone especially any pregnant women. If you have no other options and have to go here do all you can to avoid dr Phillips. I came to several visits here in hopes it would get better however it did not. My first appointment I was going over previous medical history (also had documents from previous Obgyn) and the dr was arguing with me that one of my medical conditions wasn't possible. I had documentation and my father and grandmother also had condition. She talked to me as if I was ignorant and didn't know any better. Fine I gave her the benefit of the doubt because it's hard to find nice clinics from where I live. I was driving an hour just to get to this one. The third visit I brought my mother just in case I was being emotional due to my pregnancy since the last two had me leaving in tears. They only deliver at Henry pediment hospital. I asked the nurse on my arrival if she would ever go there. I reviewed it and it had horrible reviews. She had a long pause and then said she had been there once and would never go back. Should have just left there. During this visit I was telling the dr about complications during my first pregnancy, again with documentation, and she told me that it wasn't possible and made me feel like I was lying. My mother then chimes in and tells her she was also there and that's what happened. She began to lecture both my mother and me and belittled us. I had to do lab work that day and asked for a specific lab to be done. My insurance covered it with my first pregnancy. She said she wouldn't order it. I told her they would cover, she argued and said they wouldn't. I said that was fine I would pay out of pocket then. I really wanted this test done. She still refused and I had to talk to several people at the clinic to get a test I wanted and was going to pay out of pocket for. They treated me horribly and even my mother was furious when we left. We found another clinic that day. I would recommend to try any clinic other than this one. read more

In spite of the other complaints, I went against their suggestions and visited this "practice." For the past 3 years, I've made my annual visits with Dr. Cruz and she was fairly pleasant and performed a decent job, but I never had any major medical needs. I actually agreed to a 8am appt(very early for me-teacher on summer break) just to see her. Until today- I've never felt as humiliated and embarrassed by a doctor before in my life. I will save the story because I don't want to further degrade myself, but please avoid this "practice" at all costs. read more

I decided to try this place out because my doctor is retiring and up at Northside. After making my appointment the scheduler tells me there are no children allowed. I thought this was strange since this is an OBGYN office and their only clients are women. I told the appointment scheduler that I thought that was an absurd policy and what are single mothers supposed to do if they don't have anyone to watch their child? Her response was that "unfortunately one BAD kid can ruin it for everyone" and "it's not my problem. Go find another doctor". Even though I believe the policy is ridiculous her response was not only insensitive but rude. Yes I will go find another doctor and my insurance can pay another practice thousands of dollars it's going to pay through my lifetime. I'll also make sure I tell my experience whenever applicable. read more