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Eagle Taxi

1.0 (1 review)

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5 months ago

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Flat Ride Taxi - Taxi in Sherwood Park

Flat Ride Taxi

1.0(2 reviews)
62.4 km

I booked a ride from airport to home using this service a month in advance. I travel with a dog and…read morelarge kennel so was happy to see they provide taxi service for dogs. I was skeptical on booking as they didn't ask details about my flight or clarify the size of kennel etc. I offered up the information but it didn't seem like he was keeping track of this for booking. I called the day before my flight to confirm my booking and the person I spoke to just said "yup ok". It sounded like he was driving so I know he didn't look up my booking. I ask for a call back to confirm this. A couple hours later someone calls and he says he can book me in for my ride to the Airport. They didn't have my booking and I had to rebook and clarify several times I needed a ride FROM the airport to home. He tells me go to door 10 on arrival. I get to the airport and no one is at door 10. I call them and once again get a guy that sounds like he's driving and has no time for me. I explain who I am and that I had a van booked to take me, my dog, large kennel and luggage home from the airport. He doesn't understand and thinks I need a ride to the airport. I once again explain and he tells me to go to door 7, there's a van there. I go to door 7 and no one is there either. I try to call back and every time I call, my call is disconnected and I get hung up on. I email them explaining my entire situation and can they please send the van I ordered. I get a response back to go to door 8 where all the cabs are and grab an airport taxi. No explanation of why my ride isn't coming, which is booked in advance (twice), or solutions to my problem. I've now been running around the airport with heavy luggage, a large kennel, a cat and a dog. It's -25 outside and me and my dog are freezing. This kept me in the airport for over an hour longer than it should have. Eventually a very kind man driving a van for airport taxi agreed to take me and my dog. DO NOT use this company. They are unreliable, disorganized and do not care. I have not received a response to my email I sent asking again for my booked taxi and explaining the whole situation and they left me stranded in the airport. They would not accept my phone calls and hung up on me several times. No apology, no acknowledgment of their mistake, nothing. Use another service, this one is a disappointment.

I booked with these guys for a december 21 ride to the airport in a smoke free van for five people…read morewith luggage, and a jan 2 pick up from the airport in a smoke free van for 5 people with luggage. The company actually seemed legitimate, they took my flight numbers incase of delays etc. I was assured i would have no issues. Myself, my wife and three kids left standing in the snow at gate 10 on Jan 2 with no van, nothing, no apology. I talked to the owner the next day, he apologized to me, told me it was dispatches fault, and that he would call me later in the day to reimburse me the difference on my card for the double i had to pay to get home. No call the next day, majically the owner had left for india and would be gone a month. The individual left in charge argued with me on the phone to no end. Highly DO NOT RECOMMEND THIS COMPANY. very very very dishonest.

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Flat Ride Taxi - Reliable Taxi Service taxi Sherwood Park

Reliable Taxi Service taxi Sherwood Park

Flat Ride Taxi - Neat and clean taxi Cabs

Neat and clean taxi Cabs

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Eagle Taxi - taxis - Updated May 2026

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