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    Eagle Eye RV

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 months ago

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    Lakeshore RV Center

    Lakeshore RV Center

    (80 reviews)

    Purchased my Cougar from them and had a great buying experience, this is in 2019. as the R.V. has…read moreaged a little we had some items that was not working correctly. Took it back to them and they performed all the needed services and went above and beyond to make the R.V. what we needed it to be. John Hill

    I tried to buy a 2021 Keystone Carbon 5th wheel toy hauler from Lakeshore RV this summer. It did…read morenot go well: Lakeshore defaulted on the deal in the midst of the purchase transaction, after keeping my wife and me waiting for 3 hours without explanation or apology. This despite having a signed Purchase Agreement and deposit with them. Background: We're easy customers, well-qualified, and the super low-hassle type. We did our homework, and found the exact model we wanted in stock at Lakeshore (Keystone Carbon 358), contacted the dealer, agreed on a price and trade-in, and got approved for financing via the dealer. We had planned to trade in our beloved 2008 Keystone Laredo - the trade-in number was not great, but good enough to make the deal worthwhile to have the new unit for the 2nd half of the 2021 camping season, and it would save us the bother of having to do a private sale. Lakeshore was also not able to help us with our hitch - we needed a new adapter plate for our wonderful Pullrite Superglide. Reason: "We don't do anything with hitches." Strange for a volume RV seller. After a long search in finding the right hitch plate (since I also am not a hitch specialist or RV dealer), we were ready to sign and do the deal. We cleaned out our Laredo 5th wheel, brought it to Lakeshore at the time of our appointment, and met our salesman. He "had to take care of few things" and asked us to pull our trailer around to the service department. After three hours in the waiting room, he asked me to step outside to speak privately (why not in his office?). - "They don't want to take your trailer in trade." Me: "What? Why? Are you saying I mis-represented it?" - "No, not at all. My guys just don't want it. We can still sell you the new one at full price (without your trade). I'm very sorry." What "guys?" The salesman was literally the only person who ever spoke to us. No one was around to give us an explanation, and there was no effort to re-negotiate the trade (which I probably would have agreed to). This unexpected ending happened after we were largely ignored for three hours. We sat in the waiting room, looking all very happy-new-customer-like, but no one came over to us to greet us, offer us coffee, or explain the wait, other than the occasional run-by by our salesguy telling us "I'm working on it...". For us, Lakeshore RV was a strange, almost empty and very odd-feeling place. We walked in and out of our new coach several times, and no one took any time to say hi or even make eye contact with the smiling couple clearly anticipating their fun new purchase. Dealing with Lakeshore RV was not a good experience for us. So we had a 300-mile drive (towing our current RV), an entire day wasted, and 3 hours sitting in their waiting room (without being told why we had to wait) when were literally the only customers in the place. My guess is they never wanted our unit, and hoped that "new buyer fever" would overcome us and we would do the deal for the full price. We've not heard from the dealer since then, so the bad taste from our poor experience from Lakeshore RV remains. The attached photo is right from their website. It's a lie.

    Eagle Eye RV - rvrepair - Updated May 2026

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