I KNEW I needed a compressor & have a Home Warranty, but I wasn't "comfortable" with the Co. I was…read moreassigned. Being the cooler months of Florida (thank God) I wanted to think my options.. The Co. I was assigned to, was pushing me to replace whole system,I had just had air handler and coils replaced previous year, but they kept insisting with the age of the unit, it should be replaced.
I looked up Carrier Dealers in area and found APEX. Richard the owner himself came out inspected the unit, said that the motherboard (? whatever that is) which is costly was fine, air handler & coils were super, just do compressor, was his suggestion and left, no charge, just recommendation.
So based on what home Warranty Co. was going to charge me for Freon, an additional $700, or I could take a pay out of $703 for the compressor and have some other co, put it in. I called APEX, I got Richard on the phone who explained the his company has received the President's Award from Carrier, he couldn't get a compressor for $703, he was sorry he couldn't help me. I thought long and hard, and decided to go with APEX, they cost me a bit more, but the honesty, professionalism, no pressure just a true feeling of wanting to help, made me feel I made the right decision. They we're out the next day installed, tested, even followed up with a text the following day. They not only got a customer for life, they built a trust.