Wedding planners beware! This venue turned into an absolute nightmare for us. My mother was so excited about this venue when she first discovered it for her wedding, however it quickly turned into a nightmare once the date drew near...
The wedding was initially scheduled for Hurricane Dorian weekend (September 7th). On the Thursday just prior to this she called to discuss her options with the venue owner (Osbourne). He was very flexible and said it was no problem to change the date. She then confirmed September 28th with him verbally during that call which he said was not a problem and they were all set.
On Wednesday, September 25th in the evening, 2 days before the wedding my Mom texted to confirm what time we could get in to decorate. She saw that they read the text but heard nothing, she texted them again two hours later voicing her concerns about not hearing back as they had always been responsive in the past.
They texted a lengthy message shortly after that saying that she never confirmed the venue and that they had a golf tournament on that Saturday and the venue would not be available until at least 7pm (reception was set for 4pm). She tried to call them after reading this and going into panic mode only to have them not answer her calls. They said they were on a call and would call her back. 3 hours later Kate (Osbourne's wife) finally called her only to blame her again and say that Osbourne would never have confirmed that without looking at the computer etc etc. Both my Mom and Dad HEARD HIM CONFIRM but she completely denied it even though she was not involved in the conversation.
At the end of a long circular conversation they finally agreed that it was not realistic for the wedding reception to happen and Kate advised that cancelling "wouldn't cost a thing" and she would get a full refund.
To top it off when the refund came through it was for $500 and she had paid $575. When she pointed this out she received a nasty text back saying that he could have kept more but hadn't at that the $75 had been paid to the government and that was all he was paying... pretty sure CRA would disagree with that!
To say this caused extra stress would be an understatement, realizing you have no reception venue with less then 72 hours to find a new one was a nightmare and caused excessive undue stress at a time when you should be savoring the moment. I will never set foot on that golf course again. read more
