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    Eagle Carpet Cleaning

    5.0 (1 review)

    Services - Eagle Carpet Cleaning

    Carpet cleaning

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    6 years ago

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    SERVPRO of Springfield/Greene County

    SERVPRO of Springfield/Greene County

    (10 reviews)

    We had mold remediation done as our bathroom had leaked into the basement. The crew was very…read moreprofessional and swift with the demo and remedying. I appreciated how clean and prompt the crews were. This went way smoother than I ever dreamed.

    One of the worst contractor experiences I've had and I do multiple renovations per year. My tenants…read morecaused a fire in our rental property in March of 2025. I called ServPro who gave me an estimate quickly and said they could begin the job at soon as the tenants were out and it would take 3 weeks. As soon as we received the all clear from the fire investigators from both insurance companies we gave ServPro the go ahead to get started at the end of April 2025. They were aware that I lived out of state and was relying on proactive communication to keep me updated on progress. The 3 weeks of mitigation turned into 2.5 months during which time I was passed between 3 different project managers who never knew what was going on with my house anytime I asked. Every time I could get ahold of someone they would apologize profusely for how badly managed my project was, swear this was not how they do business, promise that they would get to then bottom of things and then low and behold I wouldn't hear from them again and the updates that were promised would never come. I finally gave up on them and decided to go with a different contractor for the restoration phase because of their horrible communication. Unfortunately now that the project is finally done and work is complete 9 months later, the total bill for all work reimbursed by insurance exceeds the thresholds that my mortgage holder will pay out without signed invoices from the contractors. My contractor that did the restoration phase signed the paid invoices within 24 hours. I'm now on day 8 of emailing and calling ServPro Springfield because no one will sign the invoices or get back to me. I have a check for multiple thousand dollars to reimburse me for work on a house that has been costing me over a thousand dollars to sit empty for 11 months now and I can't get it cashed because ServPro can't be bothered to docusign paid invoices from last July and August. Do not do business with this company if you value your sanity.

    Eagle Carpet Cleaning - carpet_cleaning - Updated May 2026

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