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    E & J Cleaning Services

    5.0 (1 review)
    Closed Closed

    Services - E & J Cleaning Services

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

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    15 years ago

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    Shore to Shore Cleaning

    Shore to Shore Cleaning

    (28 reviews)

    I've been using Shore to Shore for probably 8 years maybe more (since not long after they started…read moreup as a just the owner and a couple of assistants). Their service has always been excellent regardless of which of their cleaning crews arrives. My most recent cleanings have been a young woman named Jen, and before her several times by Grace. Both are friendly, effective, and efficient!

    Beware of this company. We were quoted a price of approximately $1,000 for a deep cleaning. We…read morewere also informed that it could cost slightly more if it takes longer to complete the job. The implication was that it may take an extra hour. We have a standard colonial home; not a mansion. Two women came to our home and did a thorough cleaning job. We were happy with the work that was done. However, I question the amount of time it took to do the cleaning. After six hours, they had not finished the upstairs floor. Needless to say, what was estimated at about 8 hours to complete the deep cleaning was, at that point, not going to happen. The company sent a third cleaner who came to help for approximately two hours, and they told us that we had to pay for her as well. The first two ladies were here for about 10.5 hours when we asked them to leave because the cost was going way beyond what we expected. Our home has a main floor, an upstairs and a finished basement. The main floor and the upstairs were almost completed. The bathroom in the basement was cleaned, but the rest of the finished basement wasn't touched. The job was only 2/3 completed, and we were charged approximately $1500. We estimated that if we let them stay and finish, our bill would have been $2000. Who has ever paid that much for a deep clean? (Note - our house was not messy or excessively dirty when they came. We are moving, and wanted a deep clean before we put our home for sale) When we called the office, the manager simply said she understood our complaint, but there was nothing she could do about it. There was not even the courtesy of a follow up call from the owners to address our complaint. The owner of the company came to our home to give us an estimate based on a tour of our house, so she knew exactly what the cleaning entailed. The estimate was done in person - not over the phone, which should have eliminated any misunderstanding of what the job involved. I became a little suspicious when she asked for a credit card for a $200 down payment and disclaimed the quoted price and explained the job could take longer. I had a contracting business years ago and a quoted price was a quoted price without major price adjustments. If you decide to use this company for cleaning services, do not offer a credit card and demand that you pay in cash. Once they have your card information, they can arbitrarily charge you more, giving you, the customer, no recourse to challenge the price. We are reasonable people, but this is a complete rip off. This was so poorly managed, resulting in a 50% increase in the quoted price for a job 2/3 completed. Just a warning to all if you ever decide to use this company.

    E & J Cleaning Services - officecleaning - Updated May 2026

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