Incompetent AND Rude - two dealbreakers!
We have a fairly recent model Kitchenaid side-by-side fridge which is about 4-5 years old and has been working very well until last week. It began to rapidly cycle the compressor on and off, however continued to keep the temperature at goal and function normally. I called E&H since I wanted to use someone local and they seemed friendly and helpful over the phone. Ed, from E&H came by to take a look and told us the problem was the power inverter which needed to be replaced. He came back and replaced it but then abruptly left without checking that the fridge was working (he said it would come on "after some time"). For half the night, the fridge was completely nonfunctional and then finally came on but now could not keep the temperature down, showed strange readouts on the displays and the ice dispenser stopped working as well. When we contacted Ed, he suggested that the fridge was working fine despite us repeatedly explaining that it was not. He was uninterested in trying to figure out what was going wrong and wanted to either leave things the same or put back the old part (neither of which would actually help us). Then, he and his staff began giving us a hard time since we were not available exactly at the hours they preferred to come by (we both work full time - what a crime!). Finally, after he did come back and put back our old inverter, he spoke very rudely to my wife and accused her of making up problems with the fridge!
For both his incompetency in diagnosis/repairs and completely unprofessional behavior to my family, I would never trust this guy in my home again. We are quiet and understanding people who don't like to raise a fuss about things in general. Life is too short to waste on unpleasant people like them! read more
