Very disappointing experience. We had the opportunity to do a Ram hunt with our son and granddaughter. This was a first for both our granddaughter and my husband. After the hunt we dropped our ram off for processing. The timeframe given was 2 weeks for finished product. The meat was to be shipped to our home in Illinois. After a few weeks we had heard nothing so reached out. This started a lengthy process of poor communication and lack of follow-through. In short, they lost our ram meat, refused to admit it, and tried to place blame on my son (who lives in Texas but had nothing to do with our order.) The owner was finally contacted. Miraculously, the meat was found. We had hoped to have it by the holiday. But, the owner offered only that they would ship it via a faster method only if we paid for the expedited shipping, even though he admitted all issues were with their facility, and ultimately, the manager there. In the end, some meat (I'm not convinced it was ours) arrived many weeks after the initial drop off. But, arrived with no coolant in the packaging and was quite warm.. This was a very disappointing end to what had started as a wonderful memory with grandparents and grandchild. To top this off, we've just discovered that this same facility lost our granddaughter's very first white-tail hide and with the same excuses, lack of communication, and non-caring attitude. read more