Dynasty Spas

1.6 (5 reviews)

Ultra High-EndHot Tub & Pool

Open • 10:00 am - 5:00 pm

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Never A.

7 years ago

If I could give them zero I would. I called about getting a repair done on my zero gravity massage chair. I was informed over the phone that I would be as qualified as their repair tech to fix my own chair. And because they had never seen this problem before it was abuse of course. But thanks for saving me the money. read more

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Bettyanne J.

14 years ago

Don't buy from here ever. Our hot tub has had problems since we first purchased it. It is constantly leaking. No help from manager. She is rude and just doesn't give a crap. Go somewhere else to purchase a hot tub. If you buy from Dynasty Spas you will have nothing but misery. read more

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Andy H.

12 years ago

Terrible! Don't buy from this company! Nothing but regret! Leaks! Terrible service. 3 months later more leaks! Wasted money, time, and water!, the day we got our hot tub delivered it had a leak, when we asked them to take a look at it since it was under warranty, and brand new! Never used! the service guy we were told to use by the company has an F rating in the BBB, he didn't show up for two weeks! even though we had an appt. when he came to look at it, he took off all the panels and then said oh I can't look at it unless you lift the hot tub and put it on blocks, but that's not under warranty. Leaving us with no other options, so he left our house having left all the panels removed, didn't put them back on, and said well I can't look for the leaks if it's not lifted up and that' wasn't his responsibility nor was it allowed on the warranty. We had a brand new hot that we couldn't use for atleast 1 month. We had another service guy come look at it, and it required no lift, just some caulking. So he didn't touch it because he didn't want to void our hottub warranty, so we waited for the dynasty spa service guy to return again which took another week and half, we told him we suspected it needed proper caulking on certain jets. Pointed them out he put the caulking on and then left. And now 3 months later we have a leak on all four corners of our hot tub, and in the process of waiting for the service guy to show up, even though our appointment was for yesterday. The secretary gave us his direct number and said since you have an appt, you call him and set it up again? Like that's our job? He hasn't shown or called us, our deck is removed again. And were without use of our brand new hot tub again. The service is terrible!! We think paying this much money for a hot tub, that we would actually be able to get one that has no leaks! And one we'd actually be able to use! It's a shame this company doesn't stand behind it's product. The way we've been treated by the office is rude, even though we've been nothing but patient. The speakers on our hot tub are also full of rust! After 5 months, so you constantly have to scrub and clean the stains as the rust drips down the sides into the hot tub. Hot tubs are meant to relax you, and this is the worst! The tub itself has leaked so much water it's a shame. This whole experience has been awful! Don't buy from this company they take your money and laugh at you for buying a lemon that cost $13k read more

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Tj N.

12 years ago

Worst experience ever!! First I was told that the deposit would be refundable and then the manager told me that he would work with us if we couldn't fit the spa in my yard buy transfering our deposit to store credit. When I called the manager closer to the move in of my house and told him that we were lacking space to accomodate the spa he started threatening me with civil action. I even offered to waive my deposit and he still threatened. They are full of lies. Don't buy anythig from them. read more

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Sharon P.

10 years ago

I love my Dynasty Spas hot tub but really want to applaud my recent customer service from Rochelle and staff from the Red Deer office. Rochelle went over and above to help me out in the most professional manner and with the most expedient service I have ever experienced. Thankyou so much Rochelle. If needed in future Dynasty Spas Red Deer will be my go to. read more

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More info about Dynasty Spas

6013 48 Avenue
Suite 2
Red Deer, AB T4N 3V5
Canada
Directions
(403) 358-6060
Call Now
Visit Website
http://www.worldofspas.com

Hours

What time does Dynasty Spas open?

Dynasty Spas opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

What time does Dynasty Spas close?

Dynasty Spas closes at 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Dynasty Spas is closed on Sunday.

Mon-Sat 10:00 AM - 5:00 PMSun Closed

Outdoor Amenities

Does Dynasty Spas have bike parking?

Yes, Dynasty Spas has bike parking.

Does Dynasty Spas have parking?

Yes, Dynasty Spas has parking options.

Other Amenities

Is Dynasty Spas wheelchair accessible?

Yes, Dynasty Spas is wheelchair accessible.

From the Business

Specialties

Red Deer's Only Hot Tub store Offering AIR MILES® Reward Miles. Imagine coming home from a long day and you're tired and stressed, all you have to do is get changed, go outside and in 30 seconds you're in your own wonderful, relaxing, bubbly, warm, Dynasty hot tub. At Dynasty Spas we proudly support North American Manufacturing built spas that withstand the World's Harshest Climates. A hot tub is an investment in your relaxation, your health, and your family time. We stand behind our products; our team of Support and Service professionals span across two provinces. Join the Dynasty Spas family with your purchase of a hot tub and see how owning a spa can improve your quality of life.

History

Established in 2004.

Our goal at Dynasty Spas is simple: deliver the best spa experience possible. We have successfully helped redefine spa ownership by making the purchase and maintenance of a spa simpler and more affordable,while delivering models that set an industry standard for appealing features, quality construction and durability

SML Entertainment

5.0(1 review)

7.9 km

My first shopping trip into SML Entertainment Red Deer awesome Alex was very helpful and Destiny…read morewas knowledgeable and all around service fantastic. Will definitely return and pass on my positive experience.

From the owner: Specializing in Hot tubs, hot tub supplies, Saunas, patio furniture, pool tables and installation,…read morearcade games, table tennis and other home entertainment products.

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Hot Water LeisureScapes

4.0(8 reviews)

110.2 km

Phoned in with a question She answered it quickly and gave…read moreme a solution to try myself. Very helpful and courteous. If I do have a problem I cannot solve I will go there. Cheers Pam

if there was a no star that would be better. we sent a letter to complain and we were completely…read moreignored and they just used the credit card on file and paid themselves and never addressed us. Never want to deal with them and their unprofessional team ever again. don't use this company!!! here is the letter we sent: Monday July 19th 2026 Hot Water Leisure Scapes #2-73 East Lake Ramp NE Airdrie, Alberta Without Prejudice To Sarah Sperrin and Ryan Landriault, I am writing to you in hopes to make you aware of two service calls that were made to my address, your employees who came to conduct repairs and the final outcome. My hot tub has been closed and sometimes opened by your staff for the last 4 years since we purchased the house located at 211032 Kirkpatrick Close near Drumheller. We always had polite employees who conducted the work cleanly and professionally. They arrived on time and took a reasonable amount of time to complete the work which is a set fee and not an hourly rate. 3 years ago, when we opened the hot tub, we found a dead mouse and for the past 2 years we have put a tarp over the hot tub in the winter and secured it with duct tape to prevent anything else from entering the hot tub and dying in there. This June, I turned on my hot tub and noticed severe leaks, I contacted the Airdrie location to advise them there was an issue and that I needed the hot tub looked at. The service call was scheduled for June 30th and two of your employees showed up. A large tall man (#1) who did all the talking and a tall skinny blond man(#2). The #1 man asked me to turn on the Hot tub and I showed him where the breaker were as he explained he was going to have to turn it on and off. I left them, as I usually do to complete their inspection and repairs. Man #1 advised me that the problem was all around the hot tub and that was not anything caused by poor winterizing. The previous owners had encased the Hot tub and I had to remove pieces of the deck for them to gain access to the other panels and they were supposed to identify all the leaks in order to go back to Airdrie, order all the parts and then come back at a later date to repair. They sloppily put the hot tub back together; panels were missing screws but I figured since they were coming back and were going to open it all again, they would do a much better job when they came back. Man #1 was upset he could not leave and accused me of telling man #2 to "Fuck Off". I was actually on the phone with a female employee at the Airdrie Location when the hot tub was turned on and water was spraying everywhere and Man #2 was just standing there dazed and doing nothing. I told man #2 to do something or back off and I went to turn off the motor pumps. I did not ever swear at him. This greatly upset me that Man #1 is lying about what I said and is trying to make me appear like a rude and impolite person. It felt wrong and I was concerned about them returning for the repairs. I am a retired RCMP Corporal and preferred to protect myself against further false accusation. Given how poorly it went the first time with him being rude, I planted my camera in my office window when they arrived and I filmed them. They were greeted by Kristine Pel my roommate and they went to work. I am asked to pay for 4.5 hour of work but only man #2 is working while the other one is sitting around observing him do all the work. Then when I checked again no one is there and I found them sitting by the truck on their phone. I sent pictures of this to your employee Alison Phipps by email. I went outside at 12:30 to advise them I was leaving for an errand in town and would be back and if they needed anything to simply call me. When I returned at 1:30PM, I went and advised them I was back and I would be working at the front of the house and to reach out to me if they needed anything. While I was working , I saw man #2 without a shirt walking around which was completely inappropriate. I know it is hot in our area but I still expect your employees to observe a level of decorum and professionalism. I said nothing and I would bring it up with the manager after they left to avoid further confrontation. Man #1 walked towards me to advise me the work was complete. I went over to the hot tub with him to view what the hot tub looked like, and you can refer to pictures I sent in an email to Alison Phipps the panel was crooked, pieces of wood sticking out, pieces were missing, screws were left on my deck and all around the Hot tub, the clamps for the cover were not fastened, the cover was crooked and did not close properly, screws were sticking out of other panels, they did an absolute sloppy job and when I said that this was unacceptable man #1 told me it is the best they can do because my panel was broken and it needed to be replaced and that your company did not service this brand of spa and we were going to simply have to order a new panel from a different place as they don't deal with my

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JRD Pool & Spa

5.0(3 reviews)

152.2 km

Very knowledgeable, always gives realistic and sound advice. Never gouges on prices, what he tells…read moreyou is what it will cost. Highly recommend to anyone who needs help with their pool or spa.

We started using John's services earlier this year. He did our pool opening, installed a new pump…read moreand pool closing. John is very thorough in his work and patient in answering questions. He responds very quickly via text to questions or service requests. We have been very pleased with his work. Reasonably priced as well, I highly recommend him.

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Award won for excellence of service during 2018.

Central Alberta Co-op

1.0(1 review)

0.3 km

I was refused a return 1 hour after buying because the clamshell plastic casing the lock set came…read morein was not acceptable for them to restock Have you ever tried opening any clamshell plastic casing an item comes in without ruining it to some degree? It could have been taped up and resold as it was not that bad

From the owner: From humble beginnings, Central Alberta Co-op Ltd. today has over 600 employees serving over 65,000…read moremembers in 6 different communities in Central Alberta. We continue the tradition of giving back to communities, not only in the form of patronage refunds to our members but also in the form of financial support to many community organizations. In 2012, this support amounted to over $200,000. We are proud of our longstanding involvement with the Central Alberta communities we serve, and we invite you to visit any of our locations. We strive to make you feel like "You're at home here."

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24 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Wade B.

9 years ago

I had checked quite a few different companies local to the Central Alberta area and found quite a few mixed reviews. I had to personally check out what I found to be my top 3 based on the models I saw online and feedback that had been left. One things that stood out about Dynasty is I found the staff to be quite knowledgeable about what matters to most that want a reliable and efficient hot tub without what I consider to be features that are not an investment. Other companies seemed not to listen to the core things that I wanted and that mattered to me. Were there hiccups along the way, well there always are however the team at Dynasty worked through each one and at the end of the day I am very happy and cannot wait for my new hot tub to be delivered. Good Job! read more

Ryan M.

6 years ago

We purchased a hot tub through the Red Deer Home Show in March 2019, had it installed in October 2019 and for a year now, nothing but smooth sailing! The quality of the tub, (The Neptune Adriatic Series), has been flawless to date and as I understand it, many manufacturer improvements that stand out and perform better then in previous years. I would say above all, the staff at the Red Deer store have been very pleasant, always helpful, and openly give guidance on how best to manage your tub. As a whole, a competitively priced tub, with a few bells and whistles and a massage chair that came as a bonus. I would never buy a hot tub because of a bonus massage chair that comes with it, but that said, the chair has been a well used and pleasant surprise! read more

Danny P.

11 years ago

Danny from Saskatoon. Went to the Home Styles show last year 2014 and purchased a Caspian 42. Best purchase in a long time. Very knowledgeable and professional. Spent $12,000.00 and got the works. Installed on my deck when I was ready in the next 2 months. Curtious staff put everything together. Helped with the set up. Made sure everything was operating correctly. My family and I are using it almost everyday. Can't be happier. Great after sales service and information. Supplies readily available. Went back to the Home Styles show this year to check in with the Dynasty Spas staff and met Rochelle. Expressed my appreciation and would recommend anyone whom is seriously wanting to purcahse a hot tub spa to check out Dynasty Spas. read more

Todd G.

10 years ago

I purchased a hot tub from Dynasty Spas and have always experienced great, helpful and courteous sales, service and support from their locations in both Red Deer and Calgary. The hot tub was delivered on time and special care was taken by their delivery personnel to ensure no damage was done to anything in transit and during installation. Their staff have always responded to all of my questions, concerns and requirements promptly and efficiently. They also always have the parts and maintenance items I need in stock. Great product, great staff, I would definitely recommend this company to anyone. read more

Kimberley S.

13 years ago

Loving our Dynasty Spas!! I have been meaning to write this review for a few weeks now! Thank you sooooo much for getting us our hot tub for the Christmas holidays!! I know we didn't give you a lot of time to get it ordered in so I really really REALLY appreciate you working so hard to make this happen! Christmas morning with the family in the tub was perfect!! Thank you Amanda for rushing in our spa and having it to us in just 3 weeks! I recommended you to our neighbors....and yes, don't worry, I told them it usually takes 4-6 weeks to get one!! kim :) read more

Lonesome DAVE M.

15 years ago

Up vistiting Red Deer from U.S.A My wife's parents live in this nice little city. They were in th emarket for a Hot Tub. They had heard about Dynasty Spas on the local radio station. We went in and were treated like dirt. the sales lady, Rachel was rude and condisending which was bad but she also had no idea about the product she was trying to sell us. She was venomous, that's the most accuate word I can think of to discribe her. Needless to say, we did not purchase anything at this place. read more

Troy G.

8 years ago

Went in to look at a Spa...Staff was great got me into exact Spa my family needed then showed me how to run it and look after it. I go in to get chemicals always greeted by Staff with a hello and a smile. Very knowledgeable and willing g to help in way. Had a small problem, went in talked to Staff, next day had a wonderful technician come and we were back and Running...If your looking to get a Spa I highly recommend going and talking with the staff there. read more

Michelle G.

8 years ago

Maureen M.

9 years ago

We bought our Visscher Lake Louise Gazebo a little over five years ago to house our big hot tub. It has been a wonderful addition to our backyard! It is well built, sturdy, looks great and houses our big hot tub beautifully! Shortly after installation, a big crack in the dome happened. We let Dynasty Spas know and we were sent an upgraded dome free of charge! We appreciated the service and love love, love our Gazebo! Thank you Dynasty Spas! read more

Leonard C.

7 years ago

We got a Aquarius model from Dynasty Spas about 3 months ago, we used it almost everyday since then and still are in love with this part of our day. There is nothing that compares to a good soaking in the tub to let your muscles relax and rest. We had a small leak in the plumbing after set up and service department was right on it a fast as possible to be fixed and back up and running. No complaints over here thats for sure. read more

Brent F.

9 years ago

I bought my hot tub from Rochelle about five years ago, the price was great and the one issue I had was resolved right away. I have referred several of my friends to her and they have purchased hot tubs as well and are happy with their tubs. Rochelle sells hot tubs so I would suggest you shop around first, know what you want to spend and buy, then see her you can also become a satisfied customer. read more

Sherry J.

10 years ago

Rochelle and the staff are amazing. They helped me pick out the perfect hot tub for my family. Arranged delivery and set up. Answered all of our questions and are more that ready to help when ever I stop in. They have provided free water testing and helped me pick the right chemicals for our hot tub. Will definitely recommend to friends and continue to shop there for all of our spa needs. read more

Jason G.

9 years ago

Dynasty Spas has been fantastic to me. I bought my Club 5 hot tub just over 3 years ago and have been impressed with both the hot tub and the customer service I received then and still receive now when I go in to purchase my chemicals. They are always willing to lend a helping hand and answer any questions you may have. I highly recommend you check them out as you won't be disappointed. read more

Kevin G.

10 years ago

I visited the Home Styles show in Saskatoon last year 2015, ended up purchasing a Caspian 42 with the help of Rochelle. I received my tub 4 weeks after that show and have had nothing but great experiences with the tub and all of the staff at Dynasty Spas. There isn't much I enjoy more then getting home after a long day at work and hopping in my tub! read more

Randy G.

10 years ago

I bought the spa in spring and had it installed in the early summer. We have had a couple of jet selector switched break, but the service had been really quick and problems have been solved making the experience second to none. Now I know first hand if I have an issue, things will be dealt with, making me relax even more in the tub! read more

Jessie M.

14 years ago

Just purchased a Dynasty Spa! Glad I went with the 8 foot one! Love it...love the lights and stereo! Thank you...see you soon...I need to come grab a lifter system thing...I think you were right...I should have just bought one right away! read more

Aj J.

9 years ago

AWESOME!!!BEST EXPERIENCE EVER!!!We got the most amazing hot tub from Dynasty Spas Red Deer! We now have an oasis at home that we enjoy everyday!!! Thanks so much Dynasty Spas for helping make dreams come true! read more

Rylan S.

9 years ago

Rochelle and her team were awesome to deal with!!! They delivered our CLUB 8 tub early for us last week on Friday and we have been in the hot tub every night since then! read more

Meagan G.

9 years ago

I bought my hot tub about 4 years ago and its still working great with zero issues. The staff are always friendly, knowledgeable and very helpful! read more

Kristy N.

9 years ago

I purchased a scooter from dynasty spas and the service was truly fantastic. Really great stuff there and so easy to deal with. Thanks very much read more

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