I don't know what happened. They seemed nice, and appeared to have decent reviews on Google. I did my research, so never in a million years would I have imagined the stress that would come from using this company to remodel our bathroom. To start, the project began on 3/24/14 and just got done this week. The first few weeks, we made arrangements to be home to best accommodate them...don't want strangers in the house alone, either. To our dismay, we heard every excuse in the book as to why they weren't showing up: too many guys sick, the store didn't have the supplies ready, we don't have our office assistant yet, you can't hang drywall if it is raining outside, and more... I can completely understand that things happen, but we are talking consistent no-show days (being called 2 hours after promised arrival time) or only 2 guys working a few hours here and there on many days. Mind you, one of the guys was the owner! We very quickly began to feel like a back-burnered customer. We were without our upstairs toilet for weeks on end. Our carpet is a mess from whatever substance was on their shoes. The measurements for the wall extension were completely off and it had to be redone. The door frame was not the right size for a standard door. The drywall was poorly done. The closet opening that was supposed to be able to house a bi-fold door was not even built to the right size for said door, or for any door that isn't custom, for that matter.
Not until we started riding them did they finally send out a new person who was reliable, but he was on his own. We very much feel that this was an "over-promised and under-delivered" scenario, and we were definitely taken advantage of. We have worked with a different remodeling company that did our bathroom in our prior home. They were tidy, there every work day right on time, worked full days, and did amazing work; so there are some great ones providing hope! There is no excuse for the business practices we have witnessed this time around. Please take this advice from someone who is considering this a lesson learned:
1. Do not pay more than half until everything is done.
2. Get an approximate timeframe in writing.
3. Get every big and little detail written into the contract. I allowed it to be too vague, and it was used against us.
We are just so happy that this experience is over, even if we are still pretty disappointed with how it went down. No one should feel that way after paying the kind of money that goes with remodeling.
UPDATE 3/5/15: To their credit, Dynasty admitted that things did not go well and have sent a few people out over the past few months to fix the problems. We wish them well and really hope that this is a new season for this company. We are currently waiting on a return phone call regarding the discovery of shower plumbing that that was done improperly. We hope to hear from their newer, more professional representative soon! read more