Attn:
Charlene Rubin
Collision Center Manager
Dyer Collision Center Fort Pierce
crubin@dyerauto.com
(772) 794-8800
Dear Suzanne C -Progressive Insurance,
Unfortunately, we have encountered several issues with the repairs performed by Dyer Collision. 4200 S US Highway 1, Fort Pierce, FL 34982, United States
Gieco insurance paid Over $10,000 to this repair shop on top of what Progressive paid. 2 month later, and the car is still not completed, and we are dealing with these issues below.
Specifically:
1. There is overspray in areas where it should not be present.
2. The paint color does not match the rest of the vehicle.
3. There is damage to the new quarter panel that was installed by Dyer Collision, which appears to have occurred during installation.
Overall, the workmanship is very disappointing. Additionally, when we picked up the vehicle, it was extremely dirty. Charlene explanation why our car was dirty due to construction being done on the parking lot. Not a good excuse. After cleaning it ourselves, we were able to clearly identify the damages and defects mentioned above.
We would appreciate your prompt attention to these concerns and guidance on how this matter will be resolved.
-We recently took our vehicle to Collision Pros in Port St. Lucie, FL, on 03/31/2026, as we noticed damage to our vehicle. Collision Pros, Port St. Lucie, FL, also found the roof trim, and it has been delivered already, on 04/08/2026.
Dyer was paid in full. Dyer Collision did not complete the repair on the roof.
Sincerely,
Abner and Harriet Arce
CLAIM # 25-775030969-01 read more