This is a case where I wish I had read the other reviews before wasting my time and going through…read morethe frustration of dealing with dishonest people. Because my story is the same as Shawn, Paul, Dalitso, Bill, Jamie, Kim etc. And all of them were misled, did or did not purchase the car, complained and received the same "apology" from a manager (or an AI, for all I know), who clearly knows about the sales manager's bait and switch scheme - and yet the guy (Omar) still works there and applies his scheme to new customers without any kind of consequences. So I am guessing this is just normal business for them and they do not care.
I agreed to the sales price and to an added bundle to cover scratches and other minor repairs (for about $1,500), but I specifically declined (twice), the extra warranty for about $4,000. The original sales guy (Ahmir) was nice enough, but then Omar came in, heard me say I did not want the warranty and came back with a paper stating the final price and asking for a certified check. In the urgency of going to the bank before its close, I did not check the paper (my bad, I suppose I am too trusting), went to the bank and only there realized that he had snuck the $4,000 warranty back on. So I corrected the amount at the bank, after unsuccessfully trying to contact the dealership to let them know, out of courtesy.
When I went back to the dealership and told them that I had corrected the amount and removed the warranty, Omar tried 1) to gaslight me, saying that I had agreed about his price, then 2) declared he couldn't sell me a "non-certified" car, then 3) told me he was not making any money if I did not take the extended warranty-certification (really not my problem). So we left. the original sales guy (Ahmir) at least had the decency to look embarrassed.
The dealership contacted me an hour later to apologize and Ahmir texted me they would sell me the car at the agreed-upon price, only to text me a few minutes later, as I was preparing the documents and figuring out when to get back there, that the car "had been sold by another store". Looks like a well-practiced scheme.
Despicable business practices. Whether you are a new or experienced buyer, I suggest you avoid this place. But if you do want to take on that challenge, be ready to debate and to check EVERYTHING they put in front of you.