Over charged nearly £200+VAT, only use if you want to be robbed. These guys came out to fix a backed up bathroom, got in contact via an emergency plumber agency. While they were very nice, polite, prompt and fixed the issue. I was overcharged over £200 because they doubled the call out fee, I was told 'one for the agency and another charge for their call out fee'. If they have ever told you this it's a lie, the call out fee is agreed before they come out. Dave charged nearly £600 for 20mins of work when the fee should have been around £360. When questioned after payment, we were told on the phone that 'over seas company's are stealing business' and that was they had to overcharge. So instead they steal money from customers? If you don't like the agency- don't work for them. I was repeatedly told 'I should have called them direct, it would have been cheaper'. I called many plumbers because it's Christmas and no one could come out. checked my phone records, turns out I had called them direct and they told me they couldn't come out. Dave is a man who will happily stare a young woman in the face and take an extra £200 for himself. The money was returned only after we had contacted trading standards and put in a visa dispute with the bank to hold the payment. He apparently called the agency to 'check the tapes' of what was agreed. Even though my partner spoke to HIM and the agency on the phone before he came out regarding the call out fee- where he tried to double the price originally. The ease in which he argued this makes me believe he does this all the time. Don't worry Dave, I didn't tell the agency you slipped me your card at the end for future jobs- like you asked. Merry Christmas. read more

On the morning of Monday 25th June 2018, I noticed that the pipe connecting my loo to the downpipe had sprung a leak and needed fixing quickly as it is the only loo in the house. I phoned DW plumbing to do the work, having seen their card in the foyer of Pyramids swimming pool that morning. Within half-an-hour, the plumber was on-site and within another half hour the faulty piece of piping had been replaced. This is excellent service, and I would recommend them to anyone. Dr. David Wakeling read more

David renewed our shower room which had been badly damaged with a leak in the back of the shower we had three other plumbers out who just tightened a joint Dave came and renewed a washer in the joint leak stopped. unfortunately for us the damage was so bad we had to renew everything because of the damage already done by the leak Dave turned up on the date and time he said he would ensured we had a working toilet at night completed the job on time. David even returned foc to do a couple of snags. I have no problem in recommending him to anybody he did us proud. Ian Drummond Exmouth read more

David Williams of DW Plumbing and Drainage came to look at a leak, as the cistern, had leaked behind a vanity unit causing the floor to give way beneath the toilet. We rang him on 9th December and he said we needed part of the floor replaced, a new vanity unit, sink and toilet. We accepted a rather high estimate because he assured us that it would be completed by Christmas. After completing the floor, vanity unit and sink, he said he would fit the toilet after the tiling. At that stage he emailed his full invoice, then rang my wife asking if she would do him a great favour and transfer the money into his bank. He needed to buy a new bathroom for his next job and didn't have sufficient funds. I was away, but my wife, to help his cash flow problem did that. He re-assured us that he would fit the toilet before Christmas. He agreed to come at 9am on 24th Dec. We left a 2 hour window to complete a job he said would take half an hour. By 10.15 he still hadn't arrived, then he rang us to say he would be another half hour or so. We had to be elsewhere by 11.30, so he agreed to come at 2pm. By 3pm despite two frantic messages left on his mobile, he still hadn't arrived. Then we received a recorded text message on our landline "Dave the Plumber gone to Whitby for Christmas. Sorry" So with 10 people coming to stay that evening, including three children, we were left with no toilet in a bathroom that serves three bedrooms. We employed another plumber after Christmas, who said no isolation valve had been fitted and that the cistern was two inches out of alignment and therefore the overflow pipe would not connect with the toilet. He had to cut a new hole in the back of the unit and reposition the ball valve to the other side the cistern before he could fit the toilet. We would not recommend nor employ David Williams again. If you do, don't pay him a penny until he has completed the job to your satisfaction, since once paid, he may feel no obligation to finish it. Dr Alan Cotton read more