James was recommended by one of the neighbors, and we were looking forward to hiring him to work on our floors to clean and seal. The area downstairs was approx. 1000 sq. ft. tiles only, and upstairs he did carpets in the loft, one-bedroom, and the stairs. He quoted the job reasonably, so we scheduled him since he was highly recommended. We also removed all furniture to make it easier for him. When I returned home from work and saw the results, I was astounded.
The pros: On time, responsive, and polite (at first). The house is less than one year old, so the carpets were not bad shape, just some spots from my dog having some accidents. He did a great job with cleaning the carpets.
The cons: The tile job was done poorly and had some residue that made it look like someone dragged something through the house. He finished the entire job, carpets, and tile in approx. 1.5 hrs. which concerned me since he was by himself working on a substantial area. I called him, and he said it took him less time since all the furniture was removed. That evening, I reached out to James to express my disappointment and shared the pictures. He agreed to come back to fix it. He was polite and responsive, but he said he'll be able to return the following week since he did not have the product he needed. I started researching ways to fix the issue and found out that he does not require the product he mentioned to remove the residue. We started going back on forth with him returning (mind we placed our furniture in the primary bedroom and other areas making it very hard to move around), and he kept putting it off with excuses. He never came back, so I decided to get it done myself. I only used water and slowly finished what he was paid to do + a 20% tip. Sorry for the long review, but I recommend Duval Floor Care if you're looking to clean carpets only. Suppose you're looking to have your tiles done; look at the pics I posted and make your judgment. The last pic shows a small area I did compare to his. read more