Just 483 years old, The Pied Bull has been a Chester landmark for centuries and expectations were…read morehigh for this historic inn in the center of one of England's most beautiful cities.
I could have sworn that parking was available and included when I made the reservation on Booking.com, but reading the fine print on the morning of arrival, the reservation stated: "we no longer have on-site parking", indicating to me that they did include parking recently, but do not any more. I called and was told that we would have to park a few blocks away in the shopping centre garage at the rate of £10 per day, bringing the total price for two nights to £144 ($204).
The place has tons of potential with a prime location in the center of town, nearly 500 years of history, their own on-site brewery and beer garden, a restaurant and decent accommodations. A few of the male front desk staff (Tom and Richard) were friendly and helpful, but unfortunately the woman who apparently "manages" the inn was neither a people person nor presented a professional image. A man and a woman sat in the restaurant on both the days of our stay who were obviously involved in management of some sort who were chatting, drinking coffee, crunching numbers on their computers and accessing staff and the POS system, but they seemed to care less about the guests who were complaining about the noise on the street the night before or the problems with breakfast I will elaborate on later. They heard obviously everything that was said, but seemed, like the apparent manager, to care less. No wonder this place is a mess.
Room prices are not exactly cheap and food and bar prices are also too high with burgers and pies running in the £12 ($17) range, so we decided to eat elsewhere on both of the nights we stayed at The Pied Bull. If prices were cheaper and if inn guests were to receive a 20% discount on food, maybe someone would actually eat there, something I failed to observe (someone actually eating lunch or dinner) during our two-day stay.
When I saw the "penthouse suite" we were given, I have to say I was impressed. It was a very nicely appointed two-bedroom suite with large rooms and massive bathroom overlooking one of the main streets of Chester. We were quite pleased and it seemed like a good value, until 3:00 AM anyway.
At 3:00 AM on Thursday, January 25th, 2018, Chester University students started leaving the bars drunk and extremely loud, singing, screaming, crying and puking on their way past our hotel, the Pied Bull, back to their dorms. This was a Wednesday night by the way and the ruckus went on for almost two hours, keeping me awake the rest of the night/morning.
We asked to change rooms the next morning, something we were hoping to avoid because this was one of only two hotels where we would be spending more than one night on this road trip, and were given a much smaller room and bathroom down the adjacent side street and away from the main thoroughfare. The hotel staff apologized (once), saying that they would report the incident to the university police, but I got the feeling this was just lip service because we were told by other guests (the noise was the topic of conversation among numerous guests at breakfast that morning) that the same exact problem had also occurred the night before.
We were not offered any compensation whatsoever for our sleeplessness or trouble, having wasted more than an hour of our day repacking, lugging the suitcases down two winding flights of stairs, and unpacking once moved to our new, less than ideal room.
Breakfast was also a huge disappointment with guests queueing for the single toaster (six slice, but only one person able to use it at a time) and coffee, sugar, cups and plates quickly disappearing and not being replenished. The "full English breakfast" on the first morning consisted of a single egg, one tiny triangular, processed, deep-fried "hash brown", some English bacon (ham), a single sausage, and one lonely sauteed mushroom (we took a pass on the baked beans and tomato as well as the black pudding - aka "blood sausage"). One employee taking and delivering orders and replenishing the breakfast buffet (coffee, yogurt, bread, butter, and jam) was obviously not enough.
Had the noise not been a problem and if we could have stayed on our original, very nice suite (or had been compensated for our troubles), I would have probably awarded an additional 3-4 Bombs. However, that NOT being the case ...
CombatCritic Gives The Pied Bull 4 Bombs Out Of 10 ... More Bombs Are Better!