The people were nice and the drink tastes the same like any other Dutch Bros but I found it nice how they added happy birthday to my drink since it's my birthday! read more

Dutch Bros Coffee - Coffee & Tea Near Me - Salem, Oregon

I ordered a large cold brew with no ice with "room" (so I could add cream and small amount of ice at home)... for $5.50 + $1 tip this is what they served me.... "Room" means like 2 inches of space.... I can't make this up.... They thought this was appropriate. When I asked the kid at this window "what's this?"... he said large cold brew with room and didn't even ask or attempt to add more and make it right. read more

Dutch Bros Coffee - "Large" cold brew no Ice with "room" - Coffee & Tea Near Me - Salem, Oregon

This is one of the BEST Dutch Brothers I've ever been to. I wish I had asked her name- but there was a wonderful young lady there- she was amazing- sweet and great customer service. Made a delicious coffee as well, exactly as ordered and with a wonderful smile. Because I didn't ask her name, I'll just say she was a younger lady with long brown hair in a pony tail- like me, she was a bit on the short side- but wow was she full of personality, charm and grace. Thank you for making my day a little better, Miss Salem Dutch Brothers Rockstar read more

I am a regular customer here and the service is always great. What brought me to write this review happened a couple weeks ago. I went with my young daughter on a particularly hot and rough day and the staff went out of the way to make her experience extra special. Putting on a show at the window and making her laugh and smile. I appreciate you guys and all you do! Keep up the fantastic work! read more

The employees are nice but it is by far the slowest Dutch bros I have ever been to. Almost every time I go people drive out of line because the line just never moves. If I'm on a time crunch and see a line I will drive all the way to Ewald. I'm writing this while being in line lol it's been 19 minutesssss read more

I love me some Dutch bros and usually I get exactly what I wanted with super awesome people checking me out. But I guess this location is just a lil off? I ordered an iced kicker (which is usually sweet) and I got literal dirt water? Had absolutely no flavor and barely any creamer:( $4 down the drain:( read more

Constantly improving customer service and the consistency in pulling the shots coffee. Although it's still a hit and miss, they are willing to make it right. read more

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I love Dutch brothers! I go often twice a day to West and Owens! I went to South Commercial tonight before 10. I was in line and pulled up right around 10. They took my order and then handed my drink to me. The girl then says "you need to come earlier because we close at 10". I said ok, why are you telling me that now? They had just handed my drink to me and if they were closing, they could have said they were closing. Instead the girl said "we can just refuse service to you" If you need to close at 10, then just say that, don't serve a drink to your customer and then lecture me about being there right at closing. A little politeness and kindness is appreciated. I won't be back to this location. read more

The single worst Dutch bros location I have EVER been to. The manager Jamie is atrocious and creates a culture of entitlement within her staff, where they do not live up to the friendly Dutch Bros good vibes culture. I have been systematically targeted by her and her staff who consistently make my drink incorrectly and then get irate when I ask for it to be fixed. I have to drive to another Dutch Bros location several miles and minutes out of my way to correct the drink. I just had the manager Jamie confirm this morning that they are in fact targeting me. I called the Dutch Bros feedback line at (541) 955-4700 and lodged my complaint. I have never been so poorly treated by a Dutch Bros (or any coffee shop) in my life. Go to any other Dutch Bros location--this one does not want to make your drinks properly and does not care about Dutch Bros quality in drinks or service. read more

We went to Dutch bros one last time before we left Oregon (we're from California), and we have only gotten amazing customer service all 3 times. At this specific location, the girl working drive thru and taking payment was the best! She unexpectedly gave us complimentary coffee since it will be our last time in a while having Dutch bros. Best service! read more

So many little girls at one green Toyota 4 Runner! They were laughing, talking and having a wonderful time...while the rest of us waited. Touch screens being put into said 4 Runner and handed back to the employee. Two employees outside with touch screens and 2 inside, having the time of their lives. Napkins being tossed in and out of the building! Such fun!! I guess we were spoilers when my husband asked if we could get served. They quickly manned their stations. (ZERO sanitation on touch screen) which was not in OUR car. Hello, Management?????????? read more

Love the outdoor fire pit & the location. Like most Dutch bros the parking area / drive thru can be a tight squeeze. The service is very friendly, understanding & fast. read more

I believe her name is Narisa (Not sure if I spelt that right) That young lady is Absolutely amazing at her job. She is so kind hearted and you can tell she knows her stuff. Whenever I'm having a rough day she totally changes my whole mood, and I never leave without a smile on my face. On top of that... She remembers MY WIFES ORDER AND MY ORDER! You can tell she truly cares about all of her customers. Thanks for always having the best conversations with me, and my wife! GREAT JOB NARISA! read more

I've never been to Dutch Bro's, because I'm a Chicago kid, and I was in Salem visiting. My girlfriend who's front he area insisted I try Dutch Bro's, so we went to a new location they just built. Let me tell you, the service is super friendly. Too friendly, something us Chicagoans don't experience often. I had a drink on the house, which was Strawberry and banana, and it was delicious. The bathrooms impeccable, and they have a at home feeling setting, with a double fireplace, one outside and the other inside. I'm telling you, I've been Dutched, because I'd come back. read more

Worst Dutch Bros ever! I have drank Dutch Bros since they came to Salem almost daily and this Location by Keubler cant get their shit right! Every drink I have ordered tastes weird like its missing ingredients. And that's not all they cant do! Thay cant even get a gift card right! I was sold a gift card for $50 and they didn't even activate it or print me a receipt. Even though this location is closer to my home I still drive to the one down Commercial St or Owens st one because they are always better!! This location also has the worst planning when they built it there should be 2 sides drive through sides to keep the traffic off the main road! Avoid this Dutch Bros!! read more

At this location as I write this. I ambstudying then meeting a Mom group for parents with autistic kiddos. It is so loud in here Idk how we will talk. I would say thins location is not great for sitting in or friend meet ups. Nice staff but too loud read more

The line for the drive thru at this location was so incredibly loooong...There was no way I was going to sit & wait that long. So I went inside to get my drink,& so happy I did, I was out in less than 3 or 4 mins!!! Definitely more time efficient to get out of the car & go inside. read more

Great coffee, friendly service.... love that they come out and greet you and take orders!

Been here about four times since they opened. The inside is pretty cool. Every time we've gone our drinks have had an ashy after-taste. I'm not sure why. I love peppermint beverages but could not finish it because it was tasted like ash. Plus they're a bit expensive so for me it's not worth it. read more

I could not be more irritated. My husband and I just ordered two drinks in our own mugs. We had to repeat ourselves multiple times because the workers couldn't hear our orders over their blaring music. They continued to ask us questions about our day but then couldn't hear our responses... over and over again. After this annoying interaction finally ended we pulled away and I took a sip of my drink and it's not even close to being correct. It's not worth going back to fix my order because I can't deal with the music and the lack of customer service. Should have just chewed my five dollar bill... would have tasted the same and been less annoying. read more