I am very dissatisfied with Quality Essentials Renovations (QE). I hired them to replace the…read moreshingles on my main home and the metal awning over my 4-car carport. They showed up as promised for my estimate, climbed up on the roof, took pictures, and provided me with a full report of wind/hail damage for $100. They initially impressed me with their quick professional sounding "roof-speak". They are knowledgeable about how homeowners insurance works and helped guide me through that process.
On September 19, 2019, a crew replaced shingles on my main home, and the metal roofing over my carport. I was informed that someone would return to perform a final "Quality Assurance Inspection, which simply meant one of their own representatives would climb up on the roof to inspect for proper installation. Shouldn't a 3rd party do that? Anyway, no "inspector" ever came back despite my numerous requests. I needed that final inspection before I could obtain my roof warranty documents. In the mean time, within 3 weeks of the installation, rains came and my metal roofing began leaking in at least 4 places. I attempted to contact QE for several months to ask if they would come look at my leaking metal roof and perform that final inspection. Occasionally, they would respond and promise to send someone, but no one ever came. Excuse after excuse. I texted them pictures of the leaks. Finally, on October 29th, I received disturbing texts from the representative informing me 1) "Safety comes first and I'm not allowed to go climbing up a wet ladder. 2) "this drip is happening on the exterior portion of your home. It's not damaging anything". (How would he know, he hadn't come to see it yet). 3) "There are other service calls that take priority", and lastly he texted this 4) "Not sure what else I can say but your welcome for getting your roof paid for, your welcome for not charging you your deductible, your free upgrade and o yeah putting insurance funds back into your pocket". Those are his exact words/spellings taken from his texts. How's that for customer service? I have no clue what "free upgrade" he is referring to, there is no mention of it in my contract. I did indeed pay my deductible! My insurance company took it directly from the settlement disbursement.
On October 27, 2019, I took action through the Better Business Bureau. This prompted another unprofessional text from QE ..."Filing a BBB complaint is not going to make the scheduling any faster, and I really find it insulting". He found it insulting? I found it insulting that I had a newly installed leaking metal roof and still no final inspection or warranty documents, or promise of a remedy. The BBB contacted me and said QE was not responding to their attempts to mitigate the issue. They lowered QEs' BBB rating to a" C-" in Georgia. Just as a side note, they opened a business in Enterprise, Alabama and their BBB rating is still an "A" down there. I doubt that will last long.
I did eventually receive my warranty documents on the shingled roof. I had to call the shingle company and they graciously emailed them to me, but to date, no one from QE has ever returned to do that final Quality Assurance Inspection. I eventually contacted a professional roofing contractor to come to my home and inspect my metal roofing. He advised it had not been installed to code and needed to be completely re-done. Disappointed, and with no other options, I retained an attorney. QE responded to my attorney's letters by twice promising to come and look at the metal roof, but again, both times, no show. My attorney reached them by phone and finally they sent someone to temporarily seal the leaks with "butter", which is a type of sealant that is supposed to be applied along the seams of piece of laid metal as it is being installed. QE did not do this to mine. My metal roof is now buckling and bowing (pictures attached), and temperature changes cause popping noises that sound like rice crispies. A temporary fix, such as a sealant in a few places is not a remedy. I need a complete re-installation. As I write this, I am sitting here wondering how long before the whole roof comes apart at the seams. I have given QE more than ample time (including the 90 days required by law) to resolve this issue with me.
When you first contract with QE, they will hound you to write a great review based on their first consultation with you. These are super good salesmen, and they know those reviews benefit them. I strongly suggest you do your homework before you hire QE. Small Claims court is next.
