When I called John to provide cleaning services to my family's home, He said he knew exactly where my house was and even who my owners were. We made an appointment for a weekend cleaning of the upstairs and downstairs on separate days. First day Saturday, I am met with a scraggly bunch who claim professionalism and education in their field, only to have to assist them with installing a vacuum cleaner and the necessary steps of electrical safety around wall sockets involving liquids. Afterwards I let them proceed as they do and leave them upstairs to clean my masters room and go out in the backyard and sit by the inflatable pool. Upon hearing a loud crashing sound, I hesitatingly proceed back inside only to be met with pools of water flowing down the staircase into the bottom living room and John in an inner tube saying they were running the steam clean and the water line broke due to the sharp corners of my house which the hose got caught on. John states this is very common and not to worry as all houses need a good flush and lucky for me I am getting it free of charge! read more