I would not recommend this law firm to anyone with a serious case or injuries. The entire process is handled by paralegals, which isn't necessarily a problem, but in this office the paralegals are unprofessional, rude, and lack negotiation skills. You never actually hear from an attorney.
Case manger Nayeli, was extremely unresponsive. She rarely answered the phone, ignored voicemails and emails for weeks at a time, and frequently promised to call on specific dates but never followed through.
My case dragged on for over a year after treatment was completed. Even after everything was supposedly resolved, they delayed releasing my check for another month. I was told documents couldn't be sent via DocuSign (which turned out to be untrue) just to force me to come in person. When I finally received the check, it was a very significant amount less than what was promised over the phone. She then claimed the reduction was due to medical bills that "couldn't be negotiated," despite telling me earlier they had already been taken care of.
Overall, this firm was dishonest, unprofessional, and provided a very poor experience. read more