This is, without exaggeration, the most incompetent and unprofessional injury law firm I have ever encountered in my life.
My accident occurred in September 2024. It is now January 2026, and what should have been a very minor, straightforward case has dragged on endlessly due to nothing but this firm's incompetence. There were no vehicle repairs, no long-term medical care, and nothing complex about this claim -- yet somehow they managed to turn it into a never-ending nightmare.
Since day one, I have been bounced between over 25 different employees because this firm clearly can't retain staff. Every new person was clueless, unprepared, and completely unaware of the case history. I had to explain the same basic details over and over again because no one ever bothered to read the file. The level of disorganization is shocking.
Calling them is an exercise in frustration. When you call their main line, no one answers, the call randomly disconnects, or you're left on hold indefinitely. However -- and this is very telling -- if you select the phone prompt for a new client, they suddenly answer immediately. That alone tells you everything you need to know about their priorities.
To make it even worse, their hold recording proudly claims that your case is being handled by "competent and professional individuals." This statement couldn't be further from the truth. The reality is incompetence, poor communication, lost information, and zero accountability at every level of this firm.
This firm wasted an unbelievable amount of time on a case that should have been resolved long ago and caused unnecessary stress throughout the entire process. I genuinely cannot think of a single redeeming quality about this experience.
If I could give a negative rating, I would. I would never recommend this firm to anyone, and I strongly advise anyone considering them to look elsewhere unless you enjoy being ignored, mismanaged, and endlessly frustrated.
REVIEW UPDATE: This Firm Is a Masterclass in Incompetence, Dishonesty, and Disrespect
Somehow, Kanner & Pintaluga managed to get worse.
After months of being ignored--no returned calls, no emails, no follow-ups--I was forced to physically walk into the office on 1/21 because that is apparently the only way to get a response from this firm. While there, I was clearly and explicitly told that my compensation check would be ready for pickup on Friday 1/24.
That statement was a lie.
When I showed up as instructed, no manager, no attorney was prepared to answer questions, and no one with authority came out to face me. Instead, they sent out an entry-level employee whose sole purpose was clearly to act as a buffer and deliver yet another excuse--one that directly contradicted what I had been told days earlier. When questioned, that excuse collapsed into... you guessed it... another lie. At that point, I demanded to speak with someone senior who could explain: Why I was lied to, Why this firm is incapable of basic communication, and Where my money actually is.
That's when I was verbally attacked by Robert L. Jenkins, Esq., who was shockingly dismissive, condescending, and openly indifferent. His responses amounted to: "I don't know where your check is" and "We'll call you when we receive it." No timeline. No explanation. No accountability. Just arrogance and thinly veiled hostility, delivered with undertones that, in my experience, felt racially charged and deeply disrespectful.
The so-called "finance department" is another complete disaster. Dominique Russo and Chloe Room are effectively ghosts. They are never reachable, never return calls, and have never once contacted me directly. Instead, they hide behind entry-level employees while remaining completely uninformed about a case they are supposedly responsible for managing. Whether this is incompetence, laziness, or intentional avoidance doesn't matter--the result is the same: total failure. read more
