Galen from DuraPest did an exceptional job of ridding my home of a squirrel that was making life a little miserable - his team descended on my home and with speed they were able to identify the point of access and quickly went to work to secure that point of entry as well as all other possible points of entry - this was actually my 2nd company called to deal with the issue - my first call went to a more familiar brand pest removal company that could not identify an entry point for the squirrel but they were able to come up with a remedy quote that I found pretty unpalatable, so when DuraPest was able to attend and identify the entry point and solution in short order - and I was shown the quote for this work which was considerably less than my 1st quote. I have already recommended this company to a couple of neighbours and I highly recommend them for pest control needs ! read more

Worst company ever. Unprofessional. Get your money and don't show up to finish the Job they got hired to do. read more

Rid my house of our squirrel problems and were now able to sleep without hearing rustling through our attic ! Thanks Durapest !

Most unprofessional and unreliable company I have ever had the misfortune of dealing with. I have never written a review in my life but the abysmal service I received (or rather didn't receive) was so bad that I signed up for a Yelp account just to write this. I hired this company to remove Squirrels from my attic. Two young men arrived and spent a grand total of 10 minutes on my roof (never going in my attic despite me asking them several times to do so) they told me there was only one hole chewed in the edge of the roof on the front of the house allowing the squirrels access to the attic. I protested that there must by more holes as most of the noise I heard was at the back of the house they assured me there was only one hole then they screwed a "one way" door over the hole and said they would return in a week to remove the door after the squirrels left on their own. Several days later I called and complained that the squirrels had not left and I could hear them quite clearly coming and going from the BACK of the house, they argued with me that that was not possible and I must just be hearing them ON the roof not inside the attic. I demanded they return and when they finally did sure enough they found two more holes in the roof exactly where I said they would be! They charged me a second time ($300+tax the first time, $100 + tax the second time) and patched the other two holes and installed a one way door (again) promising to be back in a few days to remove it. At this point I had lost my patience and wanted to see for myself so I rented a 40ft ladder and some equipment and supplies and went onto my roof and into my attic to investigate for myself. I found more gaps (simply by seeing where sunlight was coming in) something the technicians could have done easily had they bothered to go into the attic (something I requested they do multiple times) I also discovered that the holes they "fixed" were done halfassed, they used wire mesh with 1 inch squares and just screwed it to the roof through my shingles over the holes. leaving the holes intact to allow cold, rain, snow, mice, insects, etc to easily access the attic. An easy fix would have been to use aluminum sheeting instead of mesh and the problem would have been solved then and there but they were either too lazy or didn't care. So now more than two weeks have passed and I am out almost $500 dollars and still have squirrels in my attic. I contacted the company head office who claim they are issuing me a full refund but that was a couple days ago and the refund has yet to appear. They also claimed for the last 5 days in a row to be coming "tomorrow after 3pm" to remove their one way door that is still hanging from the edge of my roof and 5 days in a row I have called to complain that no one has shown up and I receive a different excuse every time I call. In this two week period multiple appointments were cancelled or postponed by them with no excuse other than "we're busy" and in many cases I was home (taking time off work to meet the technician) and they just never bother to show up. Literally the worst company I have ever dealt with and I have no idea how they are still in business. Worst of all after all this the squirrels are still there and I am going to have to start from scratch with another pest removal company. read more

Horrible company, very unprofessional and keep rescheduling service for follow up appointment . Save your money and time