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Durango Car Rental Hertz Licensee

1.0 (1 review)

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9 months ago

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Alamo Rent A Car

Alamo Rent A Car

2.3(3 reviews)
10.8 mi

Honestly great service. I rented online because it was much cheaper through Expedia. It was $70…read moreonline versus over $200 at the counter. I rented a mid size suv and was given a sedan instead. Gas wasn't full. I called to extend a day. When I returned no one was at the counter so I put my keys in the drop box. I got a call a few hours later asking when I was dropping off the car even though I already did. They said they would adjust for giving me the wrong car. Customer service overall was very friendly

Upon receiving our post-return invoice we noticed several errors that the team were unable to…read morecorrect. Concern 1: The vehicle was returned with 1/4 of a tank of fuel remaining, and the staff recorded "2.0" overvaluing the amount of fuel used during our trip. Concern 2: In addition to this, when we were first picking up the vehicle we chose the pre-rental refueling rate of $4+/gal, we were charged a higher refueling rate of $6+/gal, as if we chose refueling after returning the vehicle. Concern 3: Furthermore, based on the language printed and used during our pick-up, we understood that in choosing the refueling option we would be paying to return the fuel tank to full from the amount we returned the vehicle with, 3/4 of a tank in our case. In attempting to correct these errors with the staff at the return counter (Renewal W. Vigil and Ashton Phillips), we were interrupted by a manager (Rebecca) who only walked into the office a moment earlier, missing the first 15 minutes of our group's interaction. The manager rudely explained that when choosing the refueling option, where Alamo refuels the tank for us, we are agreeing to purchase a whole tank of fuel regardless of how much fuel is remaining in the tank at return. This only addresses Concern 3, listed above. She did not take the time to review our paperwork or understand our concerns but did suggest a $20 refund to close out our request. This refund was never honored. This surprised us as we were charged a higher rate than agreed and paid for more fuel than we used. Increasing the impact of the surprise and lack of sufficient remedy, was the manager's impatient and patronizing interaction. We understand mistakes happen, we can tolerate miscommunications, and our issues with this invoice and interaction are beyond those allowances and expectations. As this location (Durango, Colorado airport) has other car rental options, we will be avoiding Alamo in an attempt to have a more clear and professional business transaction in the future.

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Durango Car Rental Hertz Licensee - carrental - Updated May 2026

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