This was the WORST contractor experience I have ever had!!! You cannot imagine the way that they left our personal belongings today. Items piled on top of multiple tvs which are likely ruined. A new jacket thrown on the floor that is extremely dusty. Everything is dusting because they didn't have the decency to cover items with plastic. A brand new Disney towel was used to wipe their clear chalking cause they didn't have the decency to ask for a rag. They then threw the towel away hoping I wouldn't find it in a box of trash they left. My trash can lid is missing. They ruined baseboard in many areas by prying it up with a bar. No one confirmed the flooring they were using and it looks much darker than what I selected. No one explained that they were done and they just left. They also left marks on newly painted walls and didn't bother to wipe them off. Not to mention the last time they were here to do the job they let my dog out of the backyard who could have been lost forever or hit by a car. Luckily someone found her and returned her but no one apologized - not the contractors, not the project manager and not the owner of the company. I would NEVER recommend this company. And I guarantee I will tell everyone about their horrible service, will complete a survey everywhere possible and turn them into the better business bureau. Everyone here today should lose their job for being blatantly extremely disrespectful of my property and this type of business should not be allowed to continue to service other people. Such extremely horrible disrespectful service!!!! It's mind blowing that there are people out there that would leave someone's home like this. read more

Where do I begin? I had a flood in my basement with about 3" of water due to sump pump quitting. First-lesson learned is NEVER use companies your insurance company refers (Nationwide in my case). I asked the rep several times if they receive remuneration from this company for referring them and never got an answer. First contact they showed up without an appointment so we rescheduled. When they came in I specifically told the supervisor (?) that the stacked packages of waterproof flooring on my floor (nearly a thousand $ worth) should be left there. If anything the bottom one had gotten wet but the rest were stacked on top. They ended up in my back yard behind a picnic table and I didn't see them until after Christmas ( this event happened in September). I really thought they were under one of the piles they made of things in the basement. When I complained I was told they could come back and remove and trash them. I want my flooring or the cost because they were not trash. They never spoke to me of how they were removing stuff that was "unsalvageable" according to them. They only spoke with the insurance company. My coverage was only $5000 and Duraclean charged almost $3200 to remove stuff, cut drywall and place fans. They left large built-ins in front of my sump pump closet where I needed access to a water cut off and the new sump pump. I'm 71 so could you imagine how hard it was to move those things? My hose bib pipe split because of this and I now have that expense as well. Not once did anyone on site consult with me about how this process would work and what was being pitched out. Also drywall was cut out and they hit my WiFi which was repaired by Verizon and it has never been right since. I had to ask for an itemization of their work and the cost and did finally get one but was initially told that list went to the insurer. I questioned why the cost of the fans and dehumidifier rentals were so high-that was a huge chunk of their bill. I was told it was in line with industry standards which doesn't make it not exorbitant. If the company owns the equipment their charges shouldn't be that high in my opinion. If I had rented that stuff myself I would maybe expect the kind of price they listed. The experience was horrible in every way and I'd never use them again. Once again word to the wise: Find your own contractors. I went with Nationwide's referral because I was so distraught about the mess and not thinking clearly. I've had some time to think about it and the only recourse now is to file a complaint with MHIC and/or small claims court for the flooring left out in the rain and snow and other issues. It took me this long to post a review after this mess because I was dealing with a terrible bout of depression from it. Please think carefully before you accept your insurance company's referrals and final check. And- check your policy for your limits-the basement is in total disarray and $5000 was about a third of what I needed to clean it up and make it whole. read more

Unfortunately my insurance co called in this Duraclean Services in Maryland when we had a flood earlier this year. The WORST service I have ever had to deal with. If I could give them less than a star then I would. read more

We got Duraclean services through our insurance company. The problem is major water damage from a bathroom pipe in the third floor. The water ran through 3 floors and down all the way to the basement. The basement is 900 sq ft and had several cabinets to store rarely used serving dishes, cleaning supplies, sports equipment - and importantly, 3 closets full of my best clothing: gala gowns, 100% silk blouses, European national costumes (each about 3000 USD as they have hand-made fabrics), expensive leather suit etc. etc. When assessing the damage I went to the basement with Duraclean workers and we all agreed that the particleboard closets in the basement had been damaged beyond repair. The clothes were not wet and did not even feel very damp when I checked them. I said that it did not seem to me that they needed to be carried to cleaner's. However, Duraclean workers assured me that it was best to take everything to dry cleaning as they were probably damp /musty. I said that I was worried about the cleaning process for these very special dresses, but they reassured that the dry cleaning company was excellent and experienced. I said that I wanted all my gowns and dresses back on hangers, as all my clothing was neatly hanging on hangers in the cabinets and I did not want them get wrinkled. I was assured that I would get them on hangers. Our basement had been piled from top to bottom and from door to wall with card board moving boxes, where Duraclean workers had packed all possible items which had been stored in the basement cabinets, which were now discarded. These items were, of course, OK, when I unpacked them. When we got new cabinets in and I started unpacking the big boxes, I found - to my HORROR- all my best clothing from the 3 cabinets been stuffed into the last 3 boxes, all the way back behind multiple other boxes. And I mean STUFFED. Imagine 3 cabinets full of gowns and formal dresses being stuffed into 3 cardboard boxes! The silk blouses were as wrinkled as if they had been squeezed in somebody's fist. The national costumes and some other wool-fabric clothes had mold especially in the creases after being packed when obviously moist. Imagine the gala gowns. They cannot even be ironed. Nobody had told me that the company changed the agreed plan and decided not take the clothes to dry cleaning, after all. In that case I would have hung them in our multiple empty bedrooms on hangers to air them out and without them getting wrinkled or growing mold. When I called the company manager, what I got in response was excuses, in monotone, explanations etc. But NO empathy, no apology!!! I was furious and said that he should at least apologize. He kept repeating that "things happen", "we have been doing this for a long time", "I will find out what happened". He was not able to utter "I am extremely sorry and I apologize" even when I asked him to repeat these words! I would have not bothered to write this review if he had been able to express true remorse, apologize and have some empathy in his voice. None of that! Medical malpractice suits are more likely to happen when doctors do not express empathy and don't apologize after things did not go well. I bet customers - like me- are more likely to write this kind of review when after an unprofessional mistake the company owner is not able to express apology or empathic regret. Review written on 12/9/2016 read more