If you're looking for a place to live where the staff truly cares about you, this is it. One of the biggest reasons we've had such a positive experience here is Martha in the leasing office. From day one, she has been incredibly attentive and welcoming. She goes above and beyond to make sure everything is taken care of and makes you feel like more than just a tenant -- she treats you like family. That kind of service is rare. Martha is professional, respectful, and someone you can genuinely trust. She communicates clearly, follows through, and always makes the process smooth and stress-free. For anyone considering moving here, having someone like Martha on the team makes a huge difference. It gives you peace of mind knowing you'll be taken care of. read more

BEWARE!- Terrible place to live! Constant noise from the freeway and at times city/or CalTrans workers work from 9pm--1am using power drills! Ridiculous. - The building is poorly built so there are no carpets between floors (except in the bedroom) and I am on the top (4th floor) and can hear EVERYTHING the people below me do! - Beware of the outrageous and ridiculous hidden fees when moving out: - They charged me $220 for cleaning fees! I have 2 professional cleaners clean the unit every 3 weeks and they charged me $120! - They charged me $110 for "damages to the carpet"--I am borderline OCD so I kept the carpet and unit very clean! If you complain and they say it's for carpet cleaning--dispute it as it's the responsibility and decision of the company to clean the carpet for the next tenant...NOT YOU! - The arbitrary and confusing utilities fees...water/trash, etc. It increases each month! There was one month I was away on vacation for 3 weeks so the utilities bill was $3-5 less than the previous months! - They charged me $32.79 for "prorated paint charge." Again, there's nothing wrong with be paint...may be lighter due to normal wear and tear and they are the ones who decided to repaint for the next tenant so why am I financially responsible? They will try to milk every dollar out of your deposit amount! Such a scam! read more

After two years, nothing has changed if anything, things have gotten worse with alarms going off every single night. I emailed about my lease renewal and it took them over six weeks to get everything done and we had to go into month-to-month payments because they can't answer their emails or their phone calls. They charged us incorrectly for the last four months of rent putting in random parking fees anywhere between 16 and $400 for no reason whatsoever. They've already had five different workers all throughout this time so you don't even know who works here anymore half the time because they're always rotating and changing staff since I guess they have their own internal problems to worry about which may be why no one knows how to do anything here and there's always incorrect charges and incorrect information. I asked them the reason for increasing my rent over 28% and they said that I could negotiate the terms down, but then when I did negotiate the terms down, they added a bunch of random numbers in the additional fees section for no reason so either way, they're trying to raise rent by over $700. So like the original review, said, do not go here and save yourself the trouble. Whether the other places are better or even worse, you should not be spending your money here. read more

Martha was amazing! We came here for a visit, a few weeks ago. Super helpful and nice! It's out of our budget right now, but the tour was great. read more

We recently moved into DUO Apartments and have had a great experience so far. The entire move-in process was quick and smooth, which made what could have been a stressful transition feel easy and well organized. Everything was clearly communicated, and we felt supported every step of the way. Shannon, our leasing agent, did an excellent job throughout the process. She was responsive, professional, and took the time to answer all of our questions thoroughly. Her helpfulness and attention to detail really made a difference in making us feel confident about our move. We're really enjoying the apartment and community so far, and we're hopeful that everything continues to go just as smoothly moving forward. read more

update : as you can see below, I attach pictures of what they will increase your rent too and also what they told you they were gonna charge you for utilities for example trash was supposed to be charged $35 but we actually were charged 54 very inconsistent. you can also see screenshots of me talking to other residents that live here leasing will call residence during the day to write good Google review reviews so the reviews on Google are not very genuine that's super disappointing. So they can call us to fix our current issues instead of worrying about reviews constantly having dog feces in the hallway carpet and the back of the building is still going on every single day!!! read more

Duo Apartments - the increase of rent - Apartments Near Me - San Jose, California

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I am extremely disappointed in these apartments. My guest's car was towed from the parking garage due to a mistake on the parking pass caused by the leasing office and corporate is refusing to take accountability and provide a credit for the $510 towing fee. The car would've never been towed if the office would've done their job in their first place. That on top of all the countless fire alarms because of their sensitive smoke sensors that go off at all hours of the day and night have led me to never recommend this place to anyone. read more

Had a red Acura rsx with my plack 212 inside the car towed recently called Morris and son they said the property manager memo to tow the car was "not allowed on property the only reason I believe this property manager is in on a scam to tow the car and for the the tow yard to sell my rsx and split the money and now I'm afraid of them doing a retaliation against us because they also live on the same floor level as us read more

I like how it's in a safe area with nice scenery, which makes it feel really comfortable, and Crystal has always been nice and helpful.

*Tour review only* - easy process - helpful management - well informed Had an appointment for a tour and came around 30 minutes earlier; the man at the front desk, I believe his name was Allen, said it was not a problem we arrived early and still took us. The tour was well tacked that showed the amenities and apartments! Allen was very helpful, informative, and answered any questions we had and gave us additional tips. Awesome experience! read more

Beautiful place, so many amenities, huge gym, game room, work from home space, outdoor lounge,, golf room, pool area is beautiful. Management are some wonderful people, very friendly and helpful Martha and Crystal thank you for all your help. I am happy to have chose this place to live. read more

Do not rent here. Very bad management. The leasing staff is also horrible, especially maintenance which is only one person. The facilities are dirty. Your Mail will get stolen with your packages. The leasing office will do Nothing about it. The manager Crystal is very unprofessional and does not know how to be a manager. Nothing luxury at Dúo apartment but ghetto staff. read more

I got clarification on the deposit amount. Id like to thank Two Coast Living for reaching out. And I'll be contacting the team at Duo Apartments on clarification for the damage charges to get a better understanding. read more

Duo Apartments - My security deposit of one month's rent which was $3370 - Apartments Near Me - San Jose, California

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Recently just moved in and the overall experience is very positive! The staff here are friendly and responsive!

I love this community! It is in a great location, set back from busy shopping centers so it is very calm and doesn't have a lot of traffic. There are parks all around that my kids can play at and I feel safe with them being outside. The parking is so convenient. You can park in the garage and walk into the resident hallway without having to leave the building. I have lived all over California and this is my favorite place so far. I live in the 3 bedroom and its a great layout with full size washer and dryer. I definitely recommend this community to anyone looking for a peaceful environment. read more

I moved in here, May 25, 2025, and I frankly love this place. I had come from another luxury apartment and that property was poorly managed. If you look through my reviews, you could see the old property. There are a lot of bad reviews on this page about this property, but I have an experienced any of those issues the price is very fair for the amenities that you receive, and I recommend anyone to look for a property here. read more

This place is not worth it. Don't be fooled by the "million dollar renovations". Cars get broken into constantly. Apparently there is security but all they do is tow cars instead of making safety a priority. Even units are not safe. Throughout my time there I had a neighbor ask me for footage from my patio because they had thieves break in from their balcony on the second floor using a ladder! Packages are always being stolen from the mail room. Managers don't last here, there's new ones coming in like every other year and they all want to come up with "better systems" resulting in more fees. The construction is terrible. There was a massive leak that destroyed some units and the gym and all they want to do is put lipstick on the pig with these "renovations". read more

Just moved in last month and so far no complaints. I've read other reviews about thin walls but we've yet to hear much. At the time of writing this, I do faintly hear the freeway nearby but it sounds more like a windy white noise machine. Martha at the front desk is amazing! Seeing how she knew several of the residents by name, shows she cares and was one of the deciding reasons we chose Duo. Her manager Em also went out of her way to ensure our move-in was an easy and smooth process. read more

My fiancé and I moved in here about a year ago and we went from so happy and welcomed to stressed and disappointed. We moved in when Fairfield Residential was still in charge and we loved them. When we found out Two Coast Living was taking over, we were a little anxious but I gave them the benefit of the doubt that they weren't gonna change much and we'd be okay. Boy was I wrong. Since the management change, they closed down the clubhouse for a while and then changed the hours so that it's only open during their office hours instead of until 10pm like it previously was. You have to rent out a key just to use it and if you use it past business hours, they'll charge you a $300 deposit AND $100 per hour. That's an insane considering I already pay rent to live here and the clubhouse is one of the amenities I was promised. I was having some friends over and I thought using the clubhouse would be best so I don't disturb my neighbors. But when my fiancé went to the office to rent out the key they gave him such a hard time about renting out the clubhouse after hours so we ended up just hosting in our tiny one bedroom apartment. The golf room also has been closed for weeks, which my fiancé and I used to love using. It feels like the amenities are being stripped away and no compensation has been made. In addition, there have been so many incidences with the fire alarms going off for no reason, water pipes being under maintenance, and so many more inconveniences. With Fairfield, anytime there was maintenance on these things we'd get notice a few days in advance. Now it's just apologies without explanation. The resident portal site that TCL had us switch over to is also useless. So many bugs, and it shows utilities charge late. The only positive thing about living here is the location. I love this neighborhood and how safe it is. It's quiet, lots of friendly families, plenty of parks. But if I could move out to somewhere better without having to pay for moving fees and stuff, I would. read more

Fire alarms go off pretty often here. Last night (early this morning around 2AM) up until the afternoon, the alarm has gone off 5 times!! You'd think the amount of times it has went off, fire trucks or something would show up but nope. Maybe there's just something wrong with the fire alarm itself.. Residents never get any updates on what is causing it so there's no way to know if there's an actual fire or if there's any "danger". read more

This community are expensive because of its facilities but you cannot use them because all the time something is broken . . Club house are not available at weekend , it is ridiculous . Main Shower near the pool is broken for long time and nobody didn't fix it and lot of other thing you can also check google review you can find good information there as well read more

This place is not what it used to be, I used to like the place until new owners came, new charges have been introduced for parking, amenities are not well maintained. 1. I recently moved out and was quite disheartened by the move-out experience. Despite not causing any damage to the carpet, I was charged a hefty $546 for carpet replacement. Upon moving in, the carpet was already in poor condition with a lot of pet hair, Given this, it's frustrating to be billed for something that was not in a pristine state to begin with.The charge for carpet replacement feels unjustified, especially considering that no damage was inflicted on the carpet during my tenancy. 2. Even though there is a club house its practically unusable now due to new rules, you have to collect keys from leasing office every time, which is a headache, and it would mean you can only access it during working-hours when leasing office is open in weekdays. 3. If you want to change apartment within the community then also there is unnecessary charge of 1500 on top of all other process including move out fees/application fees and everything. Considering all of this I would advise everyone to stay away from this place. read more

I was a resident at Duo since it first opened. Initially, it was a pleasant complex situated in a relatively safe neighborhood, with nice units. Overall, my experience was positive, especially after Blanca and her team took over. Maintenance has always been excellent, consistently receiving a 10/10 rating from us. However, things took a downturn when Two Coast Living acquired the property and replaced the leasing staff. The new team is among the most incompetent and egotistical individuals I've encountered managing an apartment complex. I'm unsure if this is their first experience managing an apartment complex or managing anything at all, but the property manager and leasing staff exhibit a very limited knowledge base, lack basic managerial skills, and demonstrate a significant lack of maturity. They often dismiss concerns or pass you off to someone else, suggesting an inability to effectively handle conflict or challenging situations. They only respond to easy emails that require minimal effort on their part. Getting someone to answer the phone is a rare occurrence, and leaving a message rarely results in a callback. If you have a complaint or need lease-related information, good luck getting a response. To make matters worse, they increase rent without notice, which violates the lease policies they have tenants sign. Attempts to reach them to address these issues are futile. My recommendation is to always keep a copy of your lease, document all communications...or lack there of, and be prepared to take legal action if necessary. Unfortunately, it seems to be the only way to get their attention. Other cons: Fire drills happen frequently, often late at night. The elevators are constantly down. The clubhouse is open only during regular business hours. The staff's documented leasing schedule rarely aligns with their actual availability or when someone is in the office. When renting a unit, thoroughly document any inaccuracies, damage, or broken items you notice to avoid being charged later. TAKE A PICTURE OF THE DOCUMENT to avoid it from going "missing" at checkout. This will help if you need to file a complaint with the BBB or take legal matters into your own hands. While most communities and complexes have their share of unhappy tenants and issues, this is the first experience that has compelled me to write a cautionary review. I strongly recommend exploring other options, as this place is unfortunately declining quickly. It's unfortunate that the positive reviews lack substance and seem designed to counter the negative ones. This makes me question their authenticity and there have been incentives in the past to get folks to write reviews at the start of the lease terms when they have yet to have any experiences. Read the real reviews on Yelp for honesty and transparency! Just food for thought! read more

This place has a ridiculous assortment of added-on fees that should be included in rent or not included in the renters' costs at all, such as a "community area maintenance" fee that totals above $100.00 a month extra. Add this to the wrongly advertised rent prices per unit, and this apartment complex turns from a seemingly nice place to a place that costs almost $500-600 a month extra just to live here with pets and two parking spots, which is just not right and not fair to potential renters viewing the website and seeing a base price that a) is already expensive and b) is not accurate to the prices given when you actually go to tour the units. It makes apartment searching more stressful to have these unadvertised fees attached to your units. It felt like a waste of our time and the very friendly but obviously overburdened workers who met us in the leasing office. read more

Don't know what happened to all the real reviews! But DO NOT LEASE HERE!!! {Update} Dropping stars! When my lease was up. Duo took me entire deposit & still charged me extra bcuz I had 1 tv mounted on my bed room wall. I don't think that constitutes $700 worth of damages! If you don't mind thin ceilings & being charged to move out go for it. But also be aware that before I moved out more people started breaking into the garage & cars. Whereas at first it hardly ever happened. {Original Post} I have lived at DUO for almost 6 months now, and it's very nice! The leasing staff is amazing, responsive, the building is nice. The amenities are beautiful, & I love my unit. The only thing that makes me wanna move is my neighbor above me. Practically every night btwn 1am-4am he is blasting music, stomping, banging things, dropping things, yelling. I have talked to him & asked if it's during the week if he could help me out with minimizing the noise bcuz I have to wake up at 5am to go into work. His response was "well when can I make noise, your lucky you don't have people below you" I told home weekends I don't care I'm off, but weekdays midnight to 5am I just want to sleep for work. But that didn't matter he proceeded every day since then, I've called the office twice. And I don't blame them because their is only so much they can do with some who just doesn't care. But at this point I keep going into work tired & falling asleep in meetings, I've been called out about it by my management team. I just moved to California in July & I can't afford to make alot of mistakes at work because I can't get any sleep at home. Although the DUO is an amazing community the ceilings are way to thin & this guy genuinely doesn't care. Like right now writing this it's 3am and it literally sounds like he is jumping upstairs & laughing he is so loud. I would cut on my music to try & drown him out. But my neighbors across and on the sides of me are so nice & sweet they don't deserve to be disturbed. If your a renter & live above someone. Try to be pleasant to those under you! I'm not sure how much longer I'll be able to live here :( read more

Duo Apartments - Apartments Near Me - San Jose, California

As much as I wish I had listened to the negative reviews about this place before moving in, we had the pleasure of learning the hard way. I'll start with the good (though it is very little). - The units are nice. The neighborhood is decent. - The amenities are nice outside of the dog area which is never cleaned or kept up on by dog owners. That's about it for the good. All the negative comes from the front office. I have never met a more incompetent group of individuals. It SHOCKS me that these people are responsible for the roof over their resident's heads. If you have a question, you might as well answer it yourself as we have never been given a straight answer about fees, payments, or any simple correspondence whatsoever. You'd figure a simple "I'm not sure on that, let me get back to you" would be enough, but instead the girls at the front desk decide its easier to pull a silly little answer out of a magic hat that doesn't exist. Lying through their teeth is an understatement. Don't bother sending them emails, if you're lucky they might get back to you in 2 weeks, but if it is any experience like we've had, they may just lose your email all together. OOPSIES! Stay away. STAY FAR AWAY. Every resident will tell you this place was much better before new management took over. I'm just sad we never got to see the old DUO. There are plenty of places in San Jose for this price, and NOTHING could justify the constant headaches that we've had since moving in. Bonus points if you love fire alarms going off at 2AM with no explanation! read more

They wanted us to have 5 times the rent to rent an apartment . That's crazy if I had that I would bought a house .

Just moved into Duo Apartments and the staff has been informative, available and patient with me through the entire process. I worked closely with Claudia and Em during my lease planning and agreements. They both promptly answered any questions or concerns and made me feel welcome in my new home environment. The property is clean and all the neighbors I have encountered are friendly. I got lucky with a loft apartment and love it! I do face the freeway and the double pane windows seal out any traffic noise during rush hour traffic. I have never once heard neighbors through the walls and parking is a breeze which was one of my original concerns with community living. I've already used the business center for an impromptu business meeting while working from home. The gym is almost always empty and my kids enjoyed the pool this past weekend. Such a great choice when I picked Duo for my new home. read more

I have living in Duo Apartments for the last two year and I have only good things so say about my experience living there. Every time I have a problem and I go to the leasing office, I receive the best treatment from Em and Martha. they are knowledgeable, kind and always willing to help. read more

Martha (if that's her real name) at the leasing office is a racist. My husband and I were there on 2/17/24 with an appointment to look at some apartments and while there, we had such a bad experience I can't imagine what I would have been treated like if we lived there and needed anything. We were a few minutes early for our appointment and she was helping another person, which was fine because we were early. We waited for 10-15 minutes and when she was finally available, a few others had shown up for tours as well. Everyone was either Latin American or White except us and we're Muslim so I was wearing a Hijab. She said she was the only one working that day and that she wouldn't be able to help all of us at the same time so would make some keys for everyone to go look at the units themselves while taking one group with her. Okay, fine, EXCEPT out of all the groups, we were the ONLY ones to get the keys to be sent off. During this entire interaction, she was very short and dismissive with us. I asked if the key would work on the amenities so we could see them and she said no and then nothing else. I had to ask her if she was going to show them to us after we got back and she said was VISBILY reluctant to say she could show them to us afterwards. I was a little annoyed at that point but was fine. On our way out, she told us she had to lock the doors once everyone was out because she couldn't just leave the leasing office open, which I thought was weird (why didn't she just give everyone keys and then take us as a group to view the amenities so no one got locked out with their ID's in the office?). So my husband and I walked across the street in the rain (luckily it was only sprinkling) to view the unit we were interested in. When we got back, we were locked out of the leasing office, with my ID still in there for 25 MINUTES! And not only that, while we sat in our car because of the cold, I saw her taking the WHOLE GROUP to the very building AND UNITS that we just came from!!!! So not only had we been the only couple separated, she had sent us out alone to a place she was going to show someone else anyway. We were both so upset at this point, that I decided to just stay in the car while my husband went in to get the ID, and after the group had gone back in the door was still locked and had to be opened for him! She then had the audacity to ask if we liked it. No, I did not like it. read more

Duo looks nice from the outside and the common areas, but living here is not recommended. (Especially for the price!) We live on the third floor. The neighbor above us starts like rolling something around the floor and stomping around practically every morning between 5-6 AM. We have complained to the front desk twice, with no results. You can pay extra for valet trash, but people tend to just leave trash in the hallways on days when there is no scheduled valet service (like smelling trash in the hallway all weekend.) We also complained about this, with no results. Residents tend to not pick up after their dogs in the 'bark park' so we stopped using it because it is routinely full of poop. (Some poor guy from Duo maintenance has to pick it up once a day) (It smells awful from the urine if you happen to live near it.) You can pay extra for garage parking, but some residents park in the garage 'guest' parking all the time - for free - and nothing is done about it. So, it's not that Duo is bad, but the residents can tend to be thoughtless and trashy. We can't wait until our lease is up and we can get out of this place! read more