General- Dunston hall looks stunning from the outside, but a little disappointing inside…read more We had a random maze like walk to find out hotel room, down some stairs, along a corridor and then up a lift and some more corridor! Room- The room itself was poor, as in a previous review, no aircon and our room was equally hot and we visited in November! how they manage this i dont know considering the rest of the hotel is so cold. Bathroom- Poor level of finish in the bath room, while it has a bath and shower, was not by any means special. Dinning- Our dinning experience was poor. Our waitress gave us bread, but no butter, when our food finally came it was poor. Took and age to get a desert menu. We ordered desert and coffee, of course the coffee came first! Then to add insult to injury, and automatic 10% was added. While i'm aware this is common practice, normally the service would have been good! Gym- The gym had a range of weights machines and CV but very little room. No room to stretch etc... Overall- Stunning looking building, but nothing to write home about!

Old British style hotel. The staff is very friendly and available. The room is clean and "OK",…read moreexcept for the old, faded decoration. It should be a bit refreshed... The bar is really great to drink and relax after a long day. The food in the restaurant is the weak point, but the service is still great.

Restaurant. Its…read moreanother of those grade 2 listed hotels, but this one has the benefit of the bars and restaurant open to non residents. The classic combination of warm colours and traditional Georgian features create an intimate, restful environment for a pre dinner drink in the library or other other equaly impressivly decorated rooms. The chef has created an extensive choice of exquisite dishes to be enjoyed in the restaurant which overlooks private gardens and woodland providing an elegant backdrop as you dine. They stock many wines from around the globe and the experienced staff can guide with the ideal bottle to accompany your meal. Although the quality and surroundings reflect in the price, it is well worth a visit for that special occasion.

We went for lunch to their restaurant on Christmas Day…read more The service was truly incredible. Our server (Alice?) was so warm and friendly while remaining 100% professional and responsive. It was the best service we received during our entire visit to Europe. Really made us think about the difference that one person can make to your entire experience of a place. The food was incredible. Everything was cooked to perfection and looked beautiful when it arrived at the table. Thank you to the entire team for helping us celebrate the holidays in style. You made it all very memorable.

Holiday Inn, Ipswich road is almost Jekyll and Hyde in its service, in my experience. While the…read morehotel itself offers much of what you would expect from the Holiday Inn chain at a reasonable price, and the staff at reception are perfectly helpful and pleasant, the restaurant and breakfast area at this place leaves a lot to be desired. The service at dinner time was incredibly slow, with what seemed to be one waiter serving every table who would disappear sporadically with no indication of when anyone's meals would arrive. The food was slow to arrive, and for the price, not particularly good quality. We attempted to purchase some wine, only to be brought the wrong bottle, and our attempts to order water were either forgotten or ignored. Other guests, including young children, were very dissatisfied with the service. Breakfast was a similar affair, although the buffet meant you were less reliant on the staff per se, we were kept waiting at the entrance to the restaurant for a table, despite the dining room being virtually empty, and then brought through the entire dining hall to be made to stand while the waiter cleared our table (we had assumed that was the original purpose of making us wait outside), primarily by brushing crumbs off of the table and onto the floor. A number of breakfast items such as marmalade and white bread were often missing and not restocked throughout our time there, similarly with the hot food. The service for drinks was also poor. All in all, if you want to stay at a Holiday Inn in Norwich, it is probably best you don't pick this one. Although the hotel itself is more or less what you expect, it would be safer to eat out every night/morning, which is yet more expense.

We spent four pleasant days at the Nelson Premiere Inn at Norwich…read more Chloe and Sylvia in reception were very helpful, Chloe organised the room overlooking the river for us after a little bit of juggling.... I would have preferred a stand alone shower rather than a shower in the bath as I have a bad back making access stressful and scary. although the water pressure was fantastic, best ever experienced! Amy in the restaurant and bar was great. Even though the restaurant was really busy, we were served really quickly she was also very helpful and friendly. Also, Gordon in the bar made an excellent Passion Martini cocktail. The breakfast was great, really good selection, we've never had crumpets for breakfast at a hotel before. Our evening meals were excellent, tasty and the plates were hot, so no food cooling rapidly... all good value for money. All in all a good experience, when staying in the UK, we will only use Premiere Inn In future.

I had a fantastic night's sleep when I stayed here. The bed was comfy, the room was clean, the…read morestaff were polite and helpful, and there was free parking at the public car park just 2 minutes' walk down Duke Street. You get what you pay for in most Premier Inns, but I'd definitely use this one again. Excellent value for money, and conveniently located for all the local restaurants and bars.

Wonderful hotel, I stay every few years and I will keep coming back…read more The crown jewel of this hotel is the Wine Press restaurant which is fantastic. You get your breakfast here which is first rate and the restaurant in the evening serves incredible local, seasonal food. Location is perfect, you can see the cathedral from your window. Everything worth seeing in Norwich is very nearby. Rooms are fine, we only stayed in a basic room because it's all that was available over a busy Easter weekend but had zero complaints. Beds are comfy, rooms are clean, no crappy minibar which is a huge plus in my eyes.

We stayed at the Maids Head Hotel on a freezing cold snowy March day, and after parking in their…read morespacious free car park, we were pleased to find a warm welcome from the very helpful and professional receptionist. We had opted for their Historic Norwich package which for £150 per night had included free Thornton's chocolates and a bottle of prosecco on arrival in one of their feature rooms, two free passes to Norwich castle, a £25 allowance per person towards dinner in their beautiful WinePress@Wensum restaurant, and breakfast for two also in the WinePress@Wensum restaurant the next morning. Well I must say, even though I am a right mean bugger I thought the package was good value for such a nice room and such excellent food. Every part of the hotel oozed class, from its pleasant comfortable sitting areas, to its beautiful spacious restaurant, and I would go so far as to say it was the finest hotel I had stayed in for year. The location was excellent, just a stone's throw away from the Cathedral, and a five minute stroll from the city centre with its market and many shops. I honestly could not find a single fault with any aspect of our stay apart from, next time we stay with you, could you do something about cold wintery weather? Free Wi-Fi and parking, excellent staff, superior hotel and restaurant with exceptional food, means the Maids Head Hotel deserves your consideration next time you stay in Norwich. Highly recommended!

My husband and I stayed here as we'd planned a night out in Norwich (East Anglia = any form of…read morepublic transport after 9:30pm to where we live is strictly prohibited..). I am so glad we chose to stay at this hotel!! Everything was dream from checking in to checking out, the staff couldn't be anymore friendly, the room was spacious, clean and well presented and to top it off the breakfast was lush!! We will definitely stay again & would recommend this hotel to anyone

I have to say that I am happy to say that this hotel is great. The staff are wonderfully nice and…read morevery helpful. Rooms are clean, comfortable and offer all the things you would expect from a holiday inn. Few tips for American travelers, bring your European travel plug adapter, they do have a few to loan at the front desk. The rooms offer a good view. Get an odd numbered room and it looks out over the stadium, otherwise the even number rooms are quieter and usually a bit cheaper price if there is a game. Food is good, typical "buffet" style breakfast for a decent price. There are a few places within walking distance to get a bite, most are with 1.5 mile round trip. Free wifi, always important is decent, wouldn't say it's great, but that's why I am sure they offer a pay version as well that I am sure better Spending a week here, half way through and so far, very pleased So week over, heading home. Over all, the hotel was exactly what it was supposed to be for a trip without the family and for work. Was clean, comfortable and enjoyable. the food is safe (always nice) and good. They have a Resturant downstairs provides a range of good food. Lots of stuff within walking distance