If you're thinking of a place to purchase your outdoor furniture, this is the place. I spent a…read moresignificant amount of time shopping around and calling different stores and ultimately put my trust in Justin Wallace and his team. We made a significant investment into furniture for our outdoor living area. We purchased table for 5, table for 12, sofa, love seat, gliders, chaise lounges, umbrella, bar stools, and coffee tables. I actually decided to purchase everything through Justin even though I could have purchased the products from someone else for less. I was convinced that Justin truly cared about his customer and wasn't just out to make a sale. He took care of me through the entire process. He is a man of integrity. You won't be disappointed with the customer service they provide.

This place is a joke. Every item in the store is way overpriced. Even on sale, I can find better…read morequality at West Elm, CB2, IKEA, or even Walmart. Don't waste your time.

Bought our pool here as first time pool owners and they have been very helpful in knowledge and…read moremaintenance.

we wanted an in ground pool installed before we moved into our new house. Aloha Pools made our wish…read morecome true by building our pool within a month's time. They are extremely professional and worked with us every step of the way. The prices are very reasonable and the quality of the pool is second to none. Tiffany went out of her way to make sure that we were happy with our purchase. we highly recommend Aloha Pools and spas in Paducah Ky.

The staff have been so rude. No call backs and no help with a solution out of warranty hot tub top…read more Calls ignored and when I stopped in took 45min to find my problem they ignored and never returned call to tell me the same outcome. Customer for 15 years and then to be ignored and never call returned. because they will loose money!!!!

I have an older hot springs spa that came with my house when I bought it. I LOVE having it and…read morerecommended hot tubs to everyone who asks because it is the best therapy for an aching body and headaches. However, if you purchase one of these spas do not expect to get any kind of respectable service. It is the worst. I had a slow leak for over a year, multiple trips, hundreds of dollars, explanations from everyone about how hard it is to fix a leak. Halfa** effort to repair it, and I'm being polite. Terrible. I ended up getting a friend I work with who is handy to come by and look at it and he fixed it in 10 mins... by correctly repairing an area that the Crowell repairman had worked on 3 other times. They just kept telling me that the hot tub was old (it is) and hard to identify a leak (it wasn't). The last time the Crowell guy came out, he left things in shambles and tightened the screws into the panel cover so wonky and crazy, it stripped three of the screws completely and they are stuck, cracked the panel, and broke a piece of the cedar off. I had to get a neighbor to help me even get the panel off I had to text the repairman to never come out again. No follow up from the store. I will be buying a brand new one eventually -- and it will be from anywhere but here. I've never written a review on anything but feel it is important to follow thru as a customer when you get terrible service and pay a lot of money to someone.

Nobody is on the same page. Trying to buy some furniture in a hurry. Everyone there wanted to help…read moreme except one guy. The guy behind the counter. I do not remember his name but I remember his name tag said he was from Olney, IL, which I'm familiar with. Everyone but him wanted to sell us items that were for sale. He wanted me to wait 2-6 weeks for delivery. We went elsewhere and got everything we needed and more. Thanks Ashley. I'm glad I didn't spend any money to find out you're terrible.

We purchased a bed and chest on October 5th, they told us it would arrive in 6-8 weeks. It is now…read moreDecember 16th and we just called and they made an excuse as to why they've delayed it for the fourth time. If we are to receive the items we order on 23rd (which seems unlikely because they've already delayed it 4 times) it will still arrive 4 weeks after we were told they'd be delivered. I wouldn't recommend purchasing anything from this store because you are likely to not receive your ordered items.

Very disappointed! They are dishonest about the warranty's and delivery of furniture. They say 4…read moreto 6 weeks but it's actually over 3 months before you get what you buy. They tell you they honor the warranty and service agreements to get more money from you but when it comes to actually doing it they don't honor it. The people working there are rude and nasty when questioned or don't even answer the phone at all. As far as the value of the furniture for what you pay, it's way over priced. Do Not Recommend going here at all! If I could give it 0 stars I would.

Literally came with some friends to buy them a couch and the up front bigger lady was rude as crap…read more!! They asked about the finance part and the girl said we have already discussed this before like it was an issue to explain that again . And then she rolled her eyes after they spent $2000 in their store . Definitely needs to be fired

I have been doing business with them since 2000 and my family as long as i can remember. I…read morepurchased a washer and dryer last year and have a constant annoying squeaking noise every time i use it. I have had them out 4 times to fix it and this last time the guy said nothing was wrong. they keep telling me its not under warranty but i still have 11 pmts on it. I am now stuck with a dryer for another 11 months, ive already had it for 13 months. I will never be doing business with them after the way they have treated me with the dryer issue. Make them start things up for you before you buy them because they will not fix it.