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Dunn Chevrolet-Buick

1.0 (2 reviews)

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9 months ago

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6 years ago

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Mathews Ford Oregon - Over spray on the shifter

Mathews Ford Oregon

(25 reviews)

Ford EcoSport Vin Number MAJ3S3KE5KC251311…read moreDate of Vehicle Purchased April 2023, from Cleveland Ohio Ford Dealership. November 20, 2024. We had received multiple letters about a recall. The NHTSA Recalls Notice 2SV905. Ms. Dailey was on her way back from Monroe Michigan. In the process of her trip back to Ohio Her vehicle started to malfunction. This was due to the Oil Pump Tensioner belt. The vehicle was taken to Bauman Ford for inspection and repair. February 15, 2025. The vehicle had was picked up and the repair was completed. I was to believe that this recall was taken care of and the issue with the vehicle was solved. August 2025. Myself and my bf received another recall notice from Ford. This was recall notice NHTSA 23V905. This recall had to do with the belt tensioner arm would fail. This would call a loss of oil engine pressure ad this would put the driver at risk. Sunday September 21, 2025. My Bf was driving the EcoSport and made about five miles down the road and the vehicle engine stopped forcing me to pull into someone's driveway. I had the vehicle towed to Bauman Ford in Genoa 22110 OH-51 Genoa Ohio 43430. Monday September 22, 2025. I received a call from Bauman ford genoa service department. I talked to Todd. He told me that one of his technicians looked at my vehicle and that he believed nothing was wrong with the vehicle. I proceeded to go up and take the vehicle for a test drive it then stalled out and the vehicle was not mobile. I had the vehicle towed back for the second time to Bauman Ford Genoa. Tuesday September 23, 2025. After conferring with Mr. Disney Vacation Service manager, we got Ms. dailey a rental vehicle and Todd the service representative told me that it would be a purge valve. I was told that if I could retrieve a purge valve from one of the auto parts stores that he would put on the valve for $300.00. I then went to Oreilly's and retrieved a purge valve canister. I then returned to the dealership and he said it was the wrong part. I then proceeded Advanced Auto parts store and ordered the purge valve that was needed for the repair. Wednesday September 24, 2025. I proceeded to go to advanced auto parts and retrieve the purge valve for the 2019 ford EcoSport. I proceeded to the dealerships and Mr. Dailey told me that I again did not have the right part. I was then told that I would get the part at fords costs and it would be place on my car. Friday September 26, 2025. I received a call from Disney Vacation guy and he proceeded to tell me that the purge valve was placed on my vehicle and the vehicle would not start. Todd told me that the problem would have been associated with the active recall and I might need a long-term rental and I would be charged nothing. He then called me and said it was a crimped wire behind the battery. I am confused, so after all of this was it just a crimped wire? Was the purge valve actually bad? We still have an active recall but he did not seem to address the issue? I don't feel that I should be responsible for the bill which was around $557.44? If the wiring was bad why put in a purge valve? Mr. Todd Gordon also had times said he was not sure what the issue was? I am wondering was he guessing? I mean is my vehicle even safe to drive? I would like a full refund as myself and Bf are worried that is this vehicle safe to drive? Also, Mr. Todd Gordon said that your vehicle has to die in order for the dealership to give you a rental and place your vehicle in the que for repairs? I am wondering if something happens to myself of my bf who is responsible for any type of legal recourse for driving a vehicle around with an active recall? When the car dies it's a huge safety hazard? I would hope that this issue would be handled promptly and with professionalism that Mr. Todd Gordon displayed. I mean if I get an accident who is going to be held legally liable? Ford? My insurance? My bf? I am adding more proof that it was not the purge valve that was told to me by Todd Gordon. Thank you CARMEN.

I called the service department and scheduled an appointment to get my tire repaired and to have a…read morerecall serviced. When I called them, I told them I had the tire and wheel warranty. They asked me when I wanted to come in and I told them. Fast-forward to the morning of the appointment, I drove the truck to the dealership and spoke to a service rep and stated why I was there. He asked me if I bought the truck from them. I told him no, and he said they couldn't honor the tire and wheel warranty because they have a hard time getting paid. I said if I would've known that, I would've never brought the truck here. The thing that I don't understand is even if I bought the truck there they would still have a hard time getting paid. I told him I had a different truck four years ago and didn't buy the truck there and I Had an issue with a tire and they replaced the tire without question. The rep told me that wasn't the case now. I said when I called yesterday, I mentioned I had the tire and wheel warranty and nothing was said about where I bought the truck. He asked me if I wanted to take the truck somewhere else. I said if you repair the tire, can I submit the paperwork to get reimbursed? He said I don't know how the warranty's work. Wow, so sad. The service reps don't even know how the warranties work. I guess because they don't honor them unless you buy a vehicle from them. This dealership has definitely gone downhill since the Bauman auto group bought them. I will never go back there again and I will let other people know to do the same.

Nationwide Auto Finance - Nationwide Auto Finance Used Car Showroom in Oregon, Ohio

Nationwide Auto Finance

(27 reviews)

I hope nationwide will help me out with my situation im under and hope they will understand what…read moreI'm going threw i basically got cadillac and I fixed the problems it had with the radio and the engine light and put new parts on it every pay check and made my payments so far and kept my insurance up-to-date and now the car im paying on im having to sell everything I own and basically live on the street now and having to have my family split apart and probly won't get to have a Christmas with my family because after a mouth of driving this car and put money into to keep it running but now I'm having to pay 15000 for a mechanic to pull the motor out of it and find another motor to put into it just have it happen again when I could use all the money I have to spend on another car or buy another car from nationwide this sucks I don't know what to do and having to walk 1hr half to work just sucks now I wish nationwide will help me out with my situation if not then im having to pay for a car I can't drive anymore and pay insurance on it bc I don't wanna default on the car or have it repod I thought I was trying fix my life but now I'm having to start back to having nothing again

I purchased a 2017 Jeep Compass from this dealership and shortly after purchase began experiencing…read moreserious mechanical issues, including transmission slipping and major steering/suspension concerns. I gave the dealership multiple opportunities to repair the vehicle, but the problems continued and the vehicle has now become unsafe to operate. I obtained independent inspections documenting the condition of the vehicle and attempted to resolve the matter directly through formal written communication, including a certified demand letter that was delivered and signed for. Unfortunately, I have not received a meaningful resolution. I would strongly encourage anyone purchasing a used vehicle to have it independently inspected before buying.

Dunn Chevrolet-Buick - car_dealers - Updated May 2026

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