Excellent work & expertise. Very conscientious. The only watch repair I will ever take my watch.read more

Owner is knowledgeable. Knows what he is doing but is very rude. Very arrogant. Not sure what…read morehappened to deserve his rudeness anytime I have been in there. Has done work on watches and changed batteries in the past for me but I'm not going to be made to feel like an intrusion or that he's somehow doing me a favor with gracing me with his skill to change a watch battery or fix a watch. Didn't have a scene or blow up but I will never go back there again, nor would I recommend it. He definitely knows what he is doing and does quality work....just not worth the hassle of his personality...John Tsangos jeweler does the same types of work on watches....TSANGOS super friendly.... It's just a much further drive for me.... Tsangos prices are much more reasonable as well... just my opinion.... Maybe others have different experiences...thanks

Had a great experience with this family owned business. Dan repaired, cleaned, and oiled my three…read morechiming clocks.

Ebert's fixed a family clock for my father's birthday. Friendly and a great communicator. Thank…read moreyou

I needed the metal bracelet sized on my first ever mechanical watch. I decided I wanted to take my…read morenew timepiece to somewhere besides the usual mall jewelry kiosk that I've visited in the past for similar services. After briefly searching Google, I discovered Best Time Watch Repair. Their location is convenient on W. Market across the street from Whole Foods 365. Joshua was friendly, professional and easy to talk to. He removed the links from my watch, sizing it perfectly on the first try. Joshua and I discussed mechanical watches, proper watch maintenance and even the challenges of operating a small business. I'm happy to have found this company and looking forward to the opportunity to doing business with them again.

This is March of 2026 as of today this business have not returned my watches that was in for…read morerepair. When I stopped in to pick them up, they couldn't find them. The lady behind the counter said she didn't know why she couldn't find them. Then she found one them. I told her I'll pick that one up she said I couldn't. I asked why and she couldn't give me a definitive answer. She said she would check with the owner and get back with me. I never heard from her. They are stealing valuable time pieces from people. Reporting to BBB doesn't do anything. They will not let me pay for my watches. Don't let these guys repair anything of value. They're a business of thieves. Shame on this business may it be cursed by the Universe for bad business practice.

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Blink and you'll miss it. Nice guy though and very knowledgable. Replaced my band and added a link…read moreall at very reasonable prices. Had a lot of good info for me.

Went here out of suggestion from my local jeweler. He said this guy was the best in the area. I…read morebelieve him. This guy knows his stuff. Very pleased. Very affordable. Just needed a battery replacement and a few watches resized. It was easy to miss this place and it's pretty run down. But if you want a local expert. This is the place.

Great customer service and pleasant when called and visited. Needed my watch battery replaced,…read moredidn't take long and price reasonable.

Glad they helped my mom (with dementia) change a watch battery for $28! She couldn't wait for me to…read moredo it!

My old ring (purchased elsewhere) was missing stones and had some loose stones and thin prongs…read moreafter only a few years so we decided to upgrade the metal and then decided to just trade it in and design a brand new ring. I sent inspiration pictures then went in to design a new ring in their computer with them. It was then 3D printed so you can make any last minute changes before it's cast and diamonds are set. George is very patient and knowledgeable. We talked about all kinds of stones and shapes and sizes before coming up with the perfect arrangement. Jessica just seems to know exactly what your trying to do and how to put it in words. Both are very friendly and professional. I live in Columbus and drove 2 hours to see them and will continue for future prices! I Love it here and they did a fabulous job! I do suggest however if you aren't getting married to design a ring outside of wedding season .

I have been a customer for 20 years and have great respect and trust for this business. Most often…read moreI have worked with them on diamond rings with several different styled settings. The one I've photographed is the most recent and is a custom order based on my ideas and the jeweler's suggestions. George, the son of Rae, is exceptionally skilled. He actually was able the fashion my father's wedding band, left to me when he passed away, into a heart-shaped pin!!! Now George's daughter, I believe her name is Ashley, is the third generation jeweler. She designed the ring in the photos.

We purchased a gorgeous ring in December....wonderful quality, clarity and competitive…read morepricing...Mark is a great person to do business with. Highly recommended.

From the owner: M & M Gemstones Diamondsread more