Clean Facility - Great, Friendly Staff. I don't even need to speak anymore when I walk into this Dunks. The staff all know how I take my coffee. Sometimes they even have it ready before I reach the counter. It gets no better than this. read more

I went into this Dunkin' to pick up an Uber Eats order, and the customer service was awful. Two employees were loudly discussing and complaining about their personal lives while I stood at the counter completely unacknowledged for at least 3-4 minutes. There was nobody else in line, yet neither employee said hello, welcomed me, or asked how they could help. It was extremely awkward and unprofessional to be forced to listen to an employee yelling about her personal problems throughout the restaurant. One employee eventually prepared the order--apparently assuming I was the Uber driver--but still didn't speak to me. She simply placed it on the counter without saying it was ready. I had to ask whether it was for my customer, and she responded with a dismissive "yup," as though I were bothering her. Then, as I walked out, she sarcastically yelled, "Have a nice day." Basic acknowledgment and manners shouldn't be too much to expect. Whether someone is a paying customer or a delivery driver, they should still be treated with courtesy and respect. This location seriously needs to address its customer service and professionalism. read more

As always, I must start my mornings with Dunkin. As I had landed in Boston and headed straight to my best friends house in Weymouth, I ended up at this location. I placed my order via the Mobile App as I always do at 10:14am as I was en route to the location. Upon arriving, I went into the express line thinking it was for the mobile orders, however, to my dismay, upon arriving at the speaker, I was told it was not and I would need to pull into the regular line. I go around the building and pull into the regular line and await my turn. Upon arriving at the speaker, I advise "Picking up a Mobile Order for D. K." and was instructed to pull up to the next window. Now... WhenI noticed there were two people at the window talking I should have known this wasn't going to be my usual pick-up. The young lady opens the window and asks me my name again, which I provide. She turns back to the order screen for a moment then turns back to me and asks if I am certain this location is the store I sent the order to. I confirm the address that shows on my order confirmation and she further confirms that I am at the correct location and asks what time I placed the order. I advised that the order was placed at 10:14am. By this time it is 10:23am. She again turns to her order screen for a few then asks me to hold one moment. She walks towards where the food is being made and looks around, then comes back to the window. After opening the window, she asked what I ordered. I read the order to her as well as showed her the order on my phone via the Dunkin App. She said okay and asked us to pull into spot #2. I asked if she was sure of the coffee order and she advised, yes. Pulled into spot #2 and waited a few moments. When the order was delivered, the food was correct but as I feared, my coffee was trash. NOTHING I asked for except the Oatmilk had been added. As such, I got out of the car and went inside. I was assisted by a young lady named Yolett. She apologized for the mishap, confirmed my specific order with me, and made it as it was requested. Thanks to Yolett, my morning wasn't ruined. There is nothing like a bad cup of Dunkin before a meeting. In any case, I am not too keen on this location when it comes to mobile ordering. If I do end up here again, I will certainly place my order at the location. For reference, if anyone in management reads this, my mobile order was #539 and consisted of 3 items. read more

Dunkin' - Donuts Near Me - Weymouth, Massachusetts

They rip you off on pricing!! 3 for 23.99 for coffee but actually charged me 27.99. Then when I questioned it got mad at me!! No thank you

I am so furious. I ordered my drinks and food at 3:19 and just received at 4:21. There is a girl here named Trish giving attitude to all the employees and and the customers and she gave attitude to a beautiful blonde employee that was being so kind. Trish was giving attitude to basically everyone in this Dunkin. I will not be returning to this location. I am so traumatized from this experience. read more

This Dunkin' Donuts has by far the friendliest and quickest service I have encountered in the chain. Having stopped by after an early morning doctors appointment in the area the service here was a breath of fresh air. . . fresh coffee and donuts as opposed to alcohol swabs and rubber gloves :-P. The manager jumped right in to get things moving with the orders that were stacking up rapidly. By the time I finished paying and walking to the end of the counter my breakfast sandwich and vanilla bean coolata were already waiting for me! Small seating section though it doesn't seem like too many regulars come in to occupy the seats. Clean area, well maintained. Straws and sugars well stocked. Love when a Dunkin' Donuts functions as it should! read more

Dunkin' - the front of a dunkin donuts store - Donuts Near Me - Weymouth, Massachusetts

This location is usually very good about 90 percent of the time. And I am a weekly regular. I usually go through the drive thru. Just every once in a great while they mess up my order and I don't find out until I'm back at home. Early in the morning ... maybe some of them need coffee themselves who knows? And the employees there are usually very friendly. I only had one or two that weren't. But I would chose this location over the dunkin near the south shore hospital. The other one is a complete disaster read more

Majority of the employees are great (the ones that have been here 2-3 years) the new faces are satisfactory but understandably still learning. I still feel that the new ownership will be the downfall of the store. I've seen how the manager Baliss talks to his employees and it's toxic and has no place in any workplace. I hope enough employees report his disrespectful and completely unprofessional behavior so the customers can know their business is well spent where the people waiting on them are better treated so that the experience is more enjoyable for all. #ResignJohn read more

I'm a honey dew customer from here on. This location is always friendly, and fast. They go above and beyond. So happy they took over this little location ! read more

I ordered a bagel with cream cheese on it because it's convenient and I got to the window and the employee at the window was handed a bag by the woman who made my bagel and asked "is this with cream cheese on it" the women replied "I didn't put shit on that, fuck her." Very disappointed with the attitude of this woman who was hired. read more

Waited 30 minutes for a 90% wrong order w/ missing food (finally got the food ice cold with a half cooked sandwich and 1 hot bagel bite out of like 10). Major attitude from the workers when I said the order was wrong twice and asked for a refund. I've been getting the same drink and food for 3 years now and they tried telling me I was wrong and being really sarcastic and rude even though they messed up. This is the only dunks I've had this issue with, so it'll be the last time I come here‍ read more

Slow! Slow and SLOW!!!! Bring back the old owners! This place used to be great! Only go here when I have no other option!

on Tuesday if you buy a drink you get a free donut. see you on Tuesday . If you buy a drink on Tuesdays you get a free donut see you on Tuesday read more

Sorry, recent building changes and employee and management changes, Have taken away the nice homey friendly atmosphere. New staff doesn't interact with guests and seem preoccupied with talking amongst selfs. But it's not long wait cause not as many customers go in Miss Rosies whole staff read more

This is a great Dunkin Donuts. Everyone that works here is super friendly. They are fast too. Also, it's in a quiet strip mall so it's easy to get in and out. Excellent!!!!! read more

I got to admit, since they changed management, employees, the place turned out to be a bad place to be, to seat and have a good time. Clean place, but employees makes you want to leave. read more

Top notch service. BUT it's the donuts that make this Dunkies special. They are like no other. Larger and properly filled. Also fresher. It's a throwback to when the local shop actually made their own donuts. read more

A well managed dd very good service I didn't know if you buy a drink on Tuesdays you get a free donut...I just saw that on yelp they should offer one.but I do like this dd a lot. Always give me my senior discount with a smile read more

Just waited in the drive through line for 25 minutes because it's busy. Finally get to the front and they tell me they can't take any food orders: that's fine. But put up a sign that says that and I'll come in before waiting almost half an hour to find out you won't be helpful. Terrible customer service read more

Awesome polite quick just treat you like a customer and not $$$$$ I wish more people would call Dunkin Donuts Corporate and praise line 1 800-859-5339 and tell them read more

Great place great people great food very clean its my favorite place I will keep coming back here everyday.

I always refer to this as "my favorite dunks." Staff is super friendly. I used to go in almost everyday when i was working down the street and they would get my order ready. One time when i was in a rush i went to the new drive thru and gave them my coffee order and before i could say more, they asked if i wanted my typical food with it. Even though i don't live very close, I'll definitely still be coming by when i have the time! read more