Some of the most consistently rude and angry employees I've ever entailed. Has been this way for years - good luck getting a hello, a thank you or a smile - must be horrible place to work Based on the bad attitudes of the workers read more

This place is a hot mess. Their TV menu board offered a breakfast empanada and a cinnamon vanilla iced coffee. BUZZER HERE. Nope.. no breakfast empanadas. Reason, it's discontinued. But I just saw it on the menu! Nope. No can do. Okay, how about the cinnamon vanilla iced coffee? BUZZER AGAIN. Nope. Reason, it is also discontinued. So, I ordered 2 items from the flashy screen and got denied each time. Really bad Dunkin. Why do you offer items you don't have? We U-turned for the door and got food at the Farmer 's market in Brownwood square. American may run on Dunkin, but I ran to the exit. read more

Dunkin' - Exterior of restaurant. - Coffee & Tea Near Me - The Villages, Florida

I'm a big fan of this location in Brownwood, the space is always clean and the people working here are super friendly and efficient. I stop by whenever I'm in the area, sometimes I'll pass a few closer stores to make sure I have a good experience. The coffee and Apple fritters are always great. I'll be looking forward to see you there soon. read more

Dunkin' - the front of dunkinkins donuts - Coffee & Tea Near Me - The Villages, Florida

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It is overloaded which is not their fault, there is a Dunkins every ten blocks in Boston, but they are few and far between in the Villages. So since all Dunkins have the same muffins and donuts that have slowly become crappier over the years, the question is, how does this location do wading through this volume of Old Buzzards ? Good enough. read more

Dunkin' - a flower bed in front of a house - Coffee & Tea Near Me - The Villages, Florida

worst Dunkin I've been to and I go all around Marion county and Sumter, I've personally worked at a Dunkin before and never seen such rude workers that take advantage of their older people. I'm not paying money for a cup full of ice and a little coffee, when she doesn't even have it full I ask if she can fill it please and refuses. adding some more milk wouldn't of hurt but because of their attitude I went ahead and made her dump it out and refund me my money. now they can waste their products and give me money because it was just way too hard to add some more milk to it. absolutely ridiculous how stingy a Dunkin worker can be, you make coffees for a living just do your job. manager wanted to refund me less ¢ than what I paid for and corrected her on it because clearly I could see where they were trained for their stinginess. everytime I come to this one it SUCKS! get better people to work. read more

if i could give negative stars i would! i have stopped in for coffee frequently the past couple weeks and the lady running the front is ALAWYS so rude! she rolls her eyes throughout the whole order and makes inappropriate comments for example "is all that for you!" this lady also BANGS her fingers on screen! i don't understand why she has so much attitude but it's disturbing! the coffee has came out okay but not great! also very loud! read more

Convenient location if you are desperate for a quick bite but Dunkin has horrible food. Maybe my taste buds have improved over the years bc I just don't remember the food tasting equivalent to a hotel convenient shop with microwavable food when on the go. My mini pancakes may have tasted fresh 3 days ago. Hubby's bagel sandwich was lack luster and mushy. Two stars is bc it looks cute from the outside. I just don't get the Dunkin Donut vibe. read more

Honestly I love Dunkin! But I really hate this location. Why? Old. People. Everywhere. The line always ridiculously long. Don't even think about coming here for breakfast. Stale donuts. I don't know why! I've always loved Dunkin Donuts but out of the 5 or 6 times I've gotten donuts here they are almost always stale. Items are picked over and sparse. Don't be too disappointed if they're sold out of the donut or muffin you wanted. The parking sucks. Yes I know this is a Villages town so there is no drive through or convenient parking, but man it just sucks having to park far away, walk here, and find out they're basically out of donuts. read more

Dunkin' - a variety of donuts in a box - Coffee & Tea Near Me - The Villages, Florida

Love this location! The staff is amazing especially Latoya. She was super efficient and made sure everything was running smoothly with the best attitude. We need to have more people like her. Nothings better than getting your coffee to start your day with positivity from people around you! read more

Dunkin' - three drinks in plastic cups on a tray in the back seat of a car - Coffee & Tea Near Me - The Villages, Florida

This is the worst place ever! They are horribly slow and don't care. They visit more behind the scenes than work ... they have 2 registers and never do you see the second one open and the line is always out the door I can't imagine hie dirty and unprofessional they are. Wish there was an alternative in Brownwood Square. They deserve less than a one star read more

My husband went in this evening around 6:45 pm during the band's intermission and encountered the two sweetest ladies who helped him get a strawberry and vanilla donut! He had the best service and great donuts even though the selection was limited. Sometimes customers can be "less than kind" but even though a couple before him were indeed that, the employees kept a smile on their faces and gave amazing customer service!! read more

This is by far the worst Dunkin' Donuts ive been too. Starting off the employee was all laughing great attitude with all the elderly people but as soon as i walked up to order my food and drink her attitude completely changed and was extremely stall. On top of that when i made an order and requested almond milk in my frozen drink she stated she could not do that because it messes up the blades ? I do understand that at all when its milk ? Its still like regular milk or cream but just made out of almonds. Honestly if i could give this location a half a star they wouldnt even gotten that. By far worst location there is. read more

When you have 30 people waiting in line ONE cashier doesn't work. I am finding a pattern in most of the restaurants here. Two stars are only for the coffee. read more

If you could give zero stars I would give zero stars when ordering the manager argued with me about my coffee and then upon entering the restaurant had a weird smell to begin with and then noticing all around me there was flies everywhere on the coffee on the donuts everywhere so good luck if you want coffee at this establishment it's pretty gross read more

Good coffee and donuts but the service is slow It shouldn't take 15 minutes for a coffee and 2 donuts read more

This place is a joke - the line is out the door every morning and they only have 1 person at the register. They should pull the owners license and sell it to someone who knows how to run it. It's the worst run Dunkin I've ever seen. read more

I have ordered several vanilla lattes. The problem is they lacked vanilla. At first I thought I had it wrong but upon ordering a third one I realized these were just ordinary lattes without flavoring. it's almost like they don't know how to make flavored lattes. So as a result I am no longer going to this Dunkin' Donuts. read more

Dunkin' Donuts usually have no taste and are stale as well I think. I'm much happier going to the grocery store or a gas station to get a doughnut versus Dunkin stale donuts! read more

Everything was clean and the staff was pleasant. Seating inside and outside. Nice shops all around. Plenty of parking. read more

Dunkin' - a cup of iced coffee with a straw - Coffee & Tea Near Me - The Villages, Florida

Terrible attitudes and often out of food after on the go already has your money...can't refund after essentially stealing your money...going through corporate to attempt to be reimbursed for food I never got. Don't go there. read more

The guy and the girl working today at 6:30 pm were very nice and made the environment one you would want to come back to please keep them they are too nice and have personalities 5 stars from me read more

Love hitting up some Dunkin when on the east coast! Great location- very clean and nice staff. I wasn't mad to receive the 10% senior citizen discount at the age of 29 :) Will for sure be back when in town and in need of my iced coffee and donuts! read more

I'm reading all these reviews about the lines but if you were to use the "to go order" feature on the app like i do. You wouldn't ever have to wait in these ridiculous lines again. In fact they never get my coffee wrong and I have been to busier locations that suck and my coffee is always wrong. They are always polite to me never rude. Sometimes I have to wait for food but that's ok. When you have 100,000 people seasonally living in a area of course it's going to have lines. It's just something I deal with in the winter months. read more

Lady at the cashier was super rude. Made me download this app just so I can let everyone know how rude she was.

Been visiting this location daily over past 3 weeks. Working in the surrounding, renting home in the villages. I am never greeted, the ladies who always take my order appear to not enjoy their job as one would assume customer service is key. Give 2 stars bc coffee is consistently par. If it wasn't for location, as an avid DD lover I would give my money to alternative location read more

The slowest service on the face of the earth. I am here again they need more staff or need to get organized better.

One person taking orders, taking payment, making coffee, and handing out food/coffee at 8am? 15 minutes in line for 4 donuts. Are you kidding me? read more

Staff seems very unorganized, took 20 mins to get my daughters smoothie. Had to tell them the order multiple times, everyone after us was getting theirs, apparently they forgot. Luckily this isn't my regular dunkin, I'd be very upset. read more

Employees are careless, even managment. Cant place a simple online order and have it made correctly, 5 out of 7 days of the week. You go in and try to get it fixed, but no one seems to care or "have time". Maybe hire more employees and/or different managment. Oh and they told a lady behind me, who asked for a lemon with her tea, that they dont have lemons....then corrected herself and said they do have lemons, she just doesnt know how to cut them. My God. Get it together. read more

Great place! Okay so you have to remember you are at the villages where no one is in a hurry or timely cuz well, they got nothing to do all day. That in mind, this place is great! The donuts were fresh, staff was friendly and the coffee was hot and tasted great, what more do you want? Nothing. Thanks for a great start to the day. read more