Order on app and even though the hours are on the schedule the employee sometimes don't show up. End up having to order again at redwood city. Waste time driving and ordering again. Also have to request refund. The idiots who run the place should just shut it down. read more

There was a fly on the donuts and it had a weird color,not coming back , and they didn't throw the donuts

So yummy and always hits the spot. The guy in there is always really nice. The salted caramel cold brew is my favorite.

Okay let's start on some kind of positive note ..... the place is big and and AC feels great. Annnnnnnnddd there's where the positive comment end.. This staff is NUTS. Like all of them (four were there) all have issues. The middle age guy was having a dang near mental breakdown to all the customers. Then he starts arguing with the younger girl behind the counter when she asked a simple question. Mind you, there was about 6 customers all standing there like WHAT IS GOING ON!! Guys.. that was a circus. Your staff is a HOT MESS. There was no doughnuts left either. Thankfully I came in for coffee... how hard is it to mess up coffee? ...see next paragraph. IT TASTE LIKE THEY BURNT THE ICE COFFEE AND ADDED BLEACH TO IT! We got in the car and took one sip and both my husband and I freaked out that something was very very wrong with our coffees. But I looked at him (he didn't go in with me) and said YOU CAN GO BACK AND DEAL WITH THEM. Because no way was I going to tell the already nuts staff that my coffee was as awful as the people who demanded a refund. Whoever the owner is. Go get yourself a much better staff or this place won't last. read more

Been here a few times as I'm very much enjoy their chai tea lattes over Starbucks version. in the few times I have been there, I have discovered that there are Clueless people working here. Like it's not that hard to get an order right when you want chai latte mix blended with milk and ice. I don't know how they keep messing that one up. But this is one of the few Dunkin's in the Bay Area so it seems to mostly cater to airport customers as well as maybe anyone passing by on 101. read more

Huge Applause & Shout Out To FABIOLA! . She was very attentive and friendly to each of her customers and at the same time running around doing everything by herself. Way to go! Thank you for making this visit enjoyable! read more

The store was dirty. If you look at the floors, counters and the back it's dirty. Ceiling is peeling from some type of leak. This is not my first time here and I'm done. Today the the doughnuts were on the fresher side. Usually they are not. Making a regular coffee is easy. Yet they managed to screw that up. Service was silly slow! 15 minutes for a coffee and doughnuts! And I'm not the only Order they screwed up. This is a one star because it's a one star business. These owners own many locations. They don't care nor do they deserve the business. Come in and fix your store read more

When I heard that Dunkin' Donuts was coming to Redwood City, I was really happy. My wife and I, would always drive by to see when it would open. Now that it is open, it is pretty damn disappointing. I've been to this location 3 times in the morning, and have decided that this location is not worth going to. Why? There are NEVER any donuts here. Oh sure, there are a few donut holes, several chocolate dipped donuts, and a lot of sprinkles that had to be attached to a donut at one time, but the majority of the case is bare. I was looking to get about 2 dozen, not one or two leftovers. You'd figure if the case is starting to empty, there would be some individual who specializes in the donut making craft, to actually make more. Look, I have yet to encounter a Burger King (for example) that actually runs out of burgers. Burger is in their name, and "donuts" is in yours. I will not be back until I see "Under new management" in the window. Oh well. read more

Donuts is IN THERE NAME but they can't make a good donut. Seriously, these are round dense cakes, not donuts. I applaud our local businesses that hire the developmentally disabled, it gives needed jobs to those who normally are unemployable. However, their needs to be adequate supervision by qualified staff. This place has the worst customer service of any business I've ever visited in 25 years living on the Peninsula. I ordered a coffee with no sugar... They give me a coffee with what seemed like 10 teaspoons of sugar... I go back and ask the short girl with the horrible attitude and customer service disabilities to remake my coffee - she tells me I have to BUY ANOTHER COFFEE if I want it made without sugar... Seriously I Yelp cursed the previous Baja Fresh at this location, it soon closed. I now Yelp curse this so called donut shop... If they don't make major changes fast, they deserve to fade away fast. read more

Yikes. Used to be run by better staff, now food is constantly burned or I'm given the wrong order. Wish it would go back to what it once was! read more

Dunkin' - Egg Sandwich...yikes. - Donuts Near Me - San Carlos, California

New England transplant here! I am off donuts (New Year's resolution--big bummer), but I did enjoy my visit to this West Coast Dunkin'. This place is really big, with plenty of space to enjoy your coffee and donuts. I tucked myself back into a corner table and was treated to top 40 music (plus Dunkin' ads) while I relaxed with my (delicious) iced tea. Staff was super friendly and nice, even though I was a space cadet before I had my morning caffeine. Plenty of parking, too! read more

Just stopped here before work...7 in the morning...open and you have no doughnuts....when I asked the girl behind the counter how that is even possible she just laughed and said "I don't even know" ...don't worry I won't be back read more

Dunkin' - Donuts Near Me - San Carlos, California

We went in on a Sunday morning about 11:30am. The store was clean, everyone working was polite and helpful. I ordered a vanilla latte, double bacon croissant and a Boston cream doughnut. All were amazing! I had read a bad and inappropriate review of this location. None of the things written in that review were true or relevant. This place is great and is being run well. We even overheard the manger speaking to a customer about his high school baseball team. Pretty cool if you ask me, seems like we've got a pillar of the community working here, someone who really cares. Anyway, great food, superior coffee, lots of parking and seating available and looks like a pretty great place to work. Overall good environment. Kudos donut team! Now if we can only get one in San Mateo so I don't have to drive as far... read more

Love Dunkins! Been an avid fan of Dunkins since living on the east coast and this location definitely has delicious donuts, bagels, coffee, tea! The chai tea is amazing, better tasting and pricing versus Starbucks chai tea. The glazed donuts and chocolate frosted donuts are my go to snack when I have a few extra calories to spare. Seems that the chocolate frosted donuts are in high demand as they have been out of them half the time I come here. The staff is friendly and there is plenty of parking, but can be tough to find and may end up in McDonalds parking lot. If your looking for a quick morning breakfast or afternoon coffee, this is the place to go! read more

Not a fan. I LOVE donuts and would call myself somewhat of a donut connoisseur. The first thing that I ate after my wedding was a donut tower. That's how much I love donuts. I was so excited that a Dunkin' Donuts opened on the Peninsula, but was disappointed with my first visit. The variety of donuts was unimpressive. They feature mostly yeast style donuts with different frosting types, as well as filled donuts (cream, raspberry, etc.). I highly prefer cake style donuts, and there were only a few available when I visited- blueberry, chocolate frosting, or chocolate glazed. No old fashioned style donuts :(. We had the chocolate cake donut with chocolate frosting and regular glazed donut, as well as a cup of coffee. The donuts were fine, but I honestly don't understand the hype. read more

They opened about 2 weeks ago. Store looks modern and staff is very friendly. On the plus side it's only 2 miles from my home. I don't have to go to HMB anymore. read more

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I made a Yelp account specifically to share my story. Friends took me to Dunkin' because they had a good first couple experiences. I ordered a latte with OATMILK. When I got the drink, the label was different from my friend's label, who also got oatmilk. Having a SEVERE milk allergy, I went up to one of the workers and asked if my drink has oatmilk. They said "It should." I took a few sips and my throat immediately started closing. Absolutely disgusting how the worker just disregarded my health and safety to get along with their day. I am still having trouble breathing and my throat is very much still restricted. How can someone in good conscience do this? No wonder this location has absolutely no customers. If I could give 0 stars I would. I am absolutely disgusted by how careless their workers are. I will never, ever come back to a Dunkin' again. read more

Dunkin' - Our orders with the oat milk label only on one. - Donuts Near Me - San Carlos, California

SERVICE HAS NOT IMPROVED! (Compared with the Baja Fresh that was here before) Today's nationally advertised free sample of the new "Beyond Sausage" sandwich was "not available yet" per the cashier young white guy with baseball cap ("Neeka" was listed as Cashier on receipt; he didn't wear a name badge). Even though it was 8:20 am already. Other customers after me asked about it and they too were denied, some even left. The menu board displayed an 8-10 a.m. availability time but obviously this was untrue. So I ordered a different hot breakfast sandwich. Takes too long for the order to be ready, 12 mins. Even though my order number was listed as "Ready"on the overhead monitor it took 3 more mins. Same for everyone else waiting there - probably a strategy by workers to falsely improve their order-to-pick up prep statistics. And the cashier didn't say thank you, just silently handed me the receipt, poor customer service. At least the black lady (manager?, helping the sandwich guy) said thank you. And last time I was here a different cashier complained about the coupons (that came in the Valu-Pak mailing). read more

Doesn't live up to expectations. My Boston Cream donut was good! The breakfast potatoes too - it's 6 pieces for $1 or so... okay deal but the potatoes were a little cold. Seasoned well though! The breakfast sandwich was dry - my cheese didn't even melt. Better to visit McDonald's* The iced coffee I got tasted burnt so I had to go back to the cashier. I suggest only coming here for donuts and breakfast potatoes* read more

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The main area of this place is pretty large, relatively clean, and has free wifi. Pretty decent place to work a bit if you need to. The donuts are what you would expect at a Dunkin Donuts. The crew that works here in the mornings is a train wreck. Obviously a sign of the economy doing well and the inability of small businesses to hire anyone of quality. The supervisor who looks like he just woke up from bed and only washes his work shirts once a month is about as cheerful as a road accident. The other members of the crew look like they're more interested in smoking up in the back rather than helping anyone and move slower than a watermelon through a garden hose. I actually still come here a once a month or so because it's a decent place to work for a bit but I come in expecting the crew there to screw up my order at least 75% of the time. read more

A tragic assortment of donuts that seem a little stale. Very disappointing. The dining area is also a bit unkept and a little on the dirty side. Definitely a let down compared to east coast locations. read more

Dunkin' - Sad collection of donuts - Donuts Near Me - San Carlos, California

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Idk what's up with this Dunkin' their service is always off and their drinks are never made correctly

I love their coffee. The French vanilla latte is excellent. Not artificial like the International Cafe French vanilla. The caramel macchiato is also really good. DD is such an East Coast thing and I hope they thrive here because their coffee is better than Starbucks! read more

If you're going to open up a DD in Cali live up to the name. Hire better staff and more staff. I waited in line for 30 mins while only 3 people were working (register, drink person and sandwich person.) only to be told they're not taking sandwich orders cause they're backed up. No announcement was made that they were only selling donuts at the time. Management really should step in. read more

Severely understaffed. 1 guy working on a Sunday dealing with walk-ins and pickups. Line goes up to more than 10 persons long. Please hire more staff on weekends. read more

This is my second time coming here. Being from the east coast was pretty happy to see a Dunkins. Exceeeept they NEVER HAVE DONUTS. WTF is the point of being a Dunkin' Donuts if you're never going to have donuts or only have the worst types like sour cream glaze? Pretty disappointing to come and always see there's like 5 types of donuts that you've never heard of and why they probably are still there. Also it's 12:30 in the afternoon as I'm posting and the "donut guy" who makes them just came in. Uh. What? read more

I'm from the east coast and this is NOT Dunkin Donuts. Ordered 4 glazed donuts and they all tasted like they are a day or two old. Not that hard to to tell the difference from a fresh daily donut and some old shit. Unacceptable, and really sad for the first time I tried Dunkin on the West Coast. How can you serve day or two old donuts and at any donut shopt. First and last for me..... read more

Employees work slow here one of the gentleman who was working on my order was like taking is pretty little time in a turtle like fashion movement!! So aggravating and so frustrating!! There were about six people that were helped before my order was complete and no it was not that huge of an order as I was patiently staring at the gym and working on my order and he was just working so damn slow! read more

5 Stars because I got the best service from Michael B. He was professional, engaging and made a bomb ass delicious pumpkin latte. And this was very early in the morning so I was impressed at his capacity to make my visit a fantastic experience. And one more thing....Mjchael B. was the only one who smiled and had his shit together! The other team members lacked luster and better follow in Michael B.'s performance because he will be their boss one day !!! read more

Dunkin' - Donuts Near Me - San Carlos, California

Needs more employees, and give the current employees a raise. The donuts are great. The coffee is great. Duh read more

I ordered a vegetarian sausage, hash browns, a blueberry muffin, a maple old- fashioned, an apple fritter, and a cinnamon bun. The veg.,sausage looked thrown together and was underwhelming, and arrived cold. The hash browns were ice cold, filled perhaps half of the bag, and were very greasy. Also, instead of the baked goods I ordered, I received a plain cake, 2 blueberry wheat cakes, and a round filled doughnut. Not only did I not order these baked goods, they are flavors I would never choose. I tried two of the doughnuts. They were awful! Plus, the raised "filled" doughnut had no filling. I doubt that this Dunkin Doughnuts will receive my patronage again any time soon! read more

Oh so you promote to recycle but when I handed the girl at the register my reusable cup she just stared at me saying we don't take reusable cups. She looked high or really she just hated her job. Common guys it's 2018 how is it not possible for you to put my coffee I ordered in my reusable cup? Doesn't seem like a tough thing to do and on a side note you sell reusable cups do you not put customers drinks in those too?? Defeats the purpose of even buying them you should take them off the shelves. I love you DD but really just SMH at this nonsense. read more

Dunkin' - Donuts Near Me - San Carlos, California

Awful. Slow service, stale donuts, and weird tasting breakfast sandwiches like they had some chemical or cleaner. Hope I didn't just poison myself going to this place... read more

What a scam!!! Be careful what this location charges you! My total was higher than I wanted it to be for the order, so I asked the guy behind the counter, named "Arie", to please cancel the donuts on my order. He insisted that I pay the order total and guaranteed me that the donuts were not on the order. After I paid, I looked at the receipt and the donuts are on it! He blamed it on the fact that I paid with a gift card, but the rest I paid with a credit card, so he couldn't take anything off of my order. Terrible customer service. read more

Closes at 8pm i think. Hope this helps since there's no time on the yelp page. Closes at 8pm i think. Hope this helps since there's no time on the yelp page. read more

So i've now been here twice and i love Dunkin nothing wrong with the drinks or coffee, But today that was brought down. This rating is for their customer service. Today i realized there was only 2 people working so assuming their short staffed. I get it, i worked retail i get how it feels being understaffed. But the energy these 2 gave off was like they didn't give a damn people were waiting. But the cherry on top after waiting about 20 minutes to get our order taken, was THE NASTIEST CHAI LATTE I HAD EVER HAD. It was white as snow, and it tasted like straight up milk. It was disgusting. And probably bc the girl making the drink looked like she wasn't even trying. Never going to this Dunkin EVER AGAIN. read more

Came in this morning to pick up a mobile order and part of it was ready and part of it wasn't. My donut box was just out of reach so I thought it was missing something and they were waiting for me. I got no good morning, no acknowledgment by either of the dark haired women working. I stood for several minutes while they worked and the younger one even came over to put a finished drink up and then walked away as if I were invisible. I was the only customer in the store. Literally the weirdest interaction ever. I finally said, "is this mine?" loudly and the woman cooking helped. Just bizarre and socially awkward behavior from women who clearly don't want to be there. I get it's minimum wage, I understand that it's a holiday and you're working, if you don't like your job and you don't want to be friendly...walk dogs. I'll continue to come back because the regular morning crew, especially the woman who wears the hijab make up for it. She is always so friendly and responsive. Please train your staff to provide bare minimum customer service. read more

In the neighborhood so decided to stop by while waiting for one of the kids to get done with his activity. Also, we are changing our eating habits beginning Monday, so decided to go for it now. This was ok. Hubby, daughter, and I each got a Bavarian creme donut - hubby also got a butternut one - and a couple of drinks. Our first thought was that it tasted like one of those Entenmann's danishes. It was pretty dry and cakey. The service was good, and the restaurant eating area was bright and clean. The bathrooms were gross - no seat covers. I get how there would be a nostalgic feeling for people who grew up on the east coast. But there are other local donut shops that we'd prefer. read more

These were the best donuts and the most amazing customer service I've had in a very long time. We are pretty much having it awful day with a flat tire and stopped in while we were getting our tire fixed it les Schwab. It was really nice to have the employees be so nice and made my day a little bit better. Thanks guys!! read more

Our families love the family owned donut places but there's a place for DD. They are consistently delicious and the coffee is definitely good. Glad that they are here and we don't have to zip to Half Moon Bay. We also like there is ample seating unlike the HMB location. The mobile ordering system is so easy and fast. We left our home in SM and by the time we got here (8-10 mins), everything was ready. One negative (that I suspect will be cured shortly given it's their grand opening right now) is the lack of high chairs. Makes it a bigger challenge for the parents with the younger kiddies. read more