Customer service is 0/10. They're always rude and impatient. My latte tastes different every time I visit. They need to work on quality control on their coffee and train their staff on providing a good customer experience. It's a shame. I don't have this issue with other Dunkin locations. read more

I think the B&R/Dunkin Donuts in Quincy is shell business for money laundering. The sign says their open from 8a.m. - 10 p.m., not true, while sitting in the driveway thru waiting for my order they shut off the lights on the store at 7:50 p.m. I didn't know if I was going to get my orderl or not. I had tried to order a dozen glazed donuts but was informed they had just thrown out all the donuts. WHAT KIND OF DONUT SHOP DOESN'T HAVE DONUTS! Let me not forget that I found a human hair in my ice cream, YUCK! But this hasn't been the first time I've been there and had problems. This is just the first time they really pissed me me off with their arrogant teenage attitudes. read more

Placed a mobile order 10 min ahead of time. Got there, it was not made. Waited 5 min for someone to come attend to the line. Confirmed it was not made. Why order ahead when I still need to wait in store? read more

Customer service is terrible. Employees are ruining the Dunkin and Baskin Robbins name. Drinks are inconsistent and employees are rude. They also don't care if customers are happy. Employees act as if they don't care about customers. Isn't that why they have a job? read more

I'd give it zero stars if I could . I ordered (from the Quincy, Illinois store, located at 2602 Broadway, Quincy, IL 62301) a cake for my daughters' birthday, on Feb 4, one of her favorites, the fudge crunch. (Valentine Promotion) I ordered online from the local store in Quincy, IL. On Feb 6th, FOUR hours before I was to pick up the cake I got a call from Jasmine telling me the Fudge Crunch wasn't available. I asked how that could be since it was a Valentines Day promotion and this was the 6th of Feb. She told me that they ran out, that she had just made 6 cakes with it. My thought was, wouldn't you have foreseen that? She made a suggestion of some other options and I was open to the suggestion knowing I had no choice since it was time sensitive. I went in to pick up the cake at 4:45 and waited at the counter with no other customer there and saw several employees, 8-10 sitting at a table where it appeared that a meeting had ended, as well as the 3 or 4 that passed me by standing at the terminal. There was a male employee and two female employees behind the counter and taking drive through orders and what apparently seemed to be recovering from some problems according to the male employee who made it well known. They seemed to be out of quite a few things, which seems to be the protocol at this particular store, as we have experienced in the past. I waited about 5 minutes until one of the girls asked if she could help me and I asked for Brittney, and no one could seem to find her, after another 5 mins. I asked one of the girls if she would see if she could go and find her. All this, while the employees from the meeting were still there, just hanging out. Brittney made an appearance and I introduced myself and she said she would go back and get the cake. About 6 minutes later someone else brings the cake out and it looks nothing like what I had ordered. (see photos) I asked her where the candles were that I had ordered and she said she would get them. Another 4 minutes goes by and Brittney comes out with 4 packages of candles, not one of which I ordered or even close. I picked one package for the sake of time and she said she would go back and get the other. FIVE MINUTES LATER another employee comes out and tells me they don't have them! I told her that Brittney told me she did, she looks confused (as seems to be the environment in this store) and leaves me for yet another 3 minutes until yet another employee comes out with the right package. I then had to wait another 5 minutes for my receipt that I had to ask for twice! Not ONCE was I offered a "sorry" for not getting what I ordered, (however I was offered "sprinkles to take with me that I could put on the cake myself when I opened it") No thanks, I wont be back, EVER. What a BIG disappointment. 35 plus minutes wasted and too many chances. Worst customer service, always out of products, no one seems to have any idea what they are doing there, dirty, food scattered on floor, sheets hanging from doughnut baskets, ice-cream containers not clean around the tops and counters a mess, headsets broken, digital screens not working. Petty Sad for a business that s supposed to be so promising. This is not a Guest First establishment! Go to TCBY or Dairy Queen! An update: The cake was awful, the brownie bottom separated from the whole cake when cut and the ice-cream tasted freezer burned. Most disappointed birthday cake we've ever purchased. read more

Dunkin' - This is the cake we received not pink but beige, no sprinkles and haphazardly decorated. - Donuts Near Me - Quincy, Illinois

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Not very happy with this Dunkin' Donuts. Visited the place 3 times in the last 4 weeks. All times were between 8:45 and 9:30 am. They were consistently out of most donuts. A local donut shopped closed recently and this business seems like it is not prepared for the extra business. Also there does not seem to be many varieties. I was there Monday December 24th at 9:15 am. I wanted 2 glazed donuts and was told that they ran out. I ordered a different one and a hot chocolate to go and paid for my transaction. While I was grabbing some napkins another couple asked about glazed donuts also and a worker walking by said that the baker was making some in the back and that he would run back and get some. Why couldn't the person that I ordered from do that for me? read more

I ordered an iced tea, it was filled half way, and cost 3.50 it was no use complaining as I know the employees couldn't give a sh##. just shut it down, or franchisee owner just work full time, because it sucks- and yes, I have been to many Dunkin's read more

It really depends on who is working on what you if you are going to get what you ordered. There is this one lady that works there alone a lot of the time and she is great. Never have I had an incorrect order when she was there. But there are these 2 young girls and they are rude and just don't care. When they make my order it is never right. It shouldn't be very hard to make a Caramel iced coffee with cream & sugar. I guess I will drive thru the other entrance to see who is working before placing my order. I would rather pay more at Starbucks then get a crappy coffee for less. read more

They started out great when they first opened but since then this place is totally incompetent. Never have donuts on hand at night and the service is terrible. Also almost never get the drink order (coffees) right Probably made my last trip there read more

Went in to get some ice cream for my toddler, the young lady behind the counter served us with a constant smile. she made our visit very enjoyable. when we got into the car to leave, my 4 year old said "she's so nice mom, i like her." so i went back in to ask her name, for this review. shout out to Aniya for being an extra nice person! read more

went through the drive thru and got all the wrong food and drinks even after the employee repeated back to us what we ordered.

I live about an hour away from this location but everytime I've been here I've had a pretty good experience! Mostly just get iced coffees, but anytime I've ordered food it's came out just fine. read more

horrible. would not take our order after standing in line for 15 minutes. was told the last two times I've been here that they had a gluten free donut. this time they said they didn't have those. which is it? you can't fuck around when someone has a gluten allergy. sometimes a girl has a donut craving. what the f are you even doing read more

Would give zero if I could. The crew members are great but you can tell management leaves much to be desired. They don't train their new employees and I've seen with my own eyes if someone drops a donut on the floor, they still pick it up and serve it to the customer. Won't be long before they are the next business shut down. Don't blame the crew. Blame the puppet masters pulling the strings. read more

Went to Quincy DD and had to wait for 12 minutes cause only one person working counter. I ordered 2 bagels and was told "we don't have bagels" "we didn't make any". No sorry do you want anything else. Just looked at me. I left and was late for work. Won't be going back there EVER. read more

I love Dunkin Donuts. But, this location seems to consistently be out of products. For the third time, today, I went to this location and ordered a breakfast sandwich special. I was told they we're out I, then,, ordered glazed donuts. "Sorry we're out of those at the moment.". I guess the only way you're assured of a selection is arrive very early read more

Food quality and prep is always inconsistent and service is typically slow regardless of how many customers are present.

Combined Dunkin Donuts and Baskin Robbins site. The ice cream is always consistent and good most sites. The issue is lack of care in the establishment. Most of the ice cream in the case had no labels and server had no idea what the ice cream in case had in them or even the name of the flavor. The place was dirty with overflowing trash. Single worker onsite was pleasant but not able to keep up with customer orders and keeping location clean. Just overall lack of care in running the establishment read more

Dunkin' - a pink table with a black base - Donuts Near Me - Quincy, Illinois

It's called Dunkin Donuts because they are supposed to have donuts. This location never has any products, and the bathroom, dining area and behind the counter is filthy. There is always crumbs and dirt on the floors. The tables all need cleaning and there is sticky substances on the chairs and tables. The walls need to be wiped down. And the employees are wearing dirty clothes, one of their jackets was covered with dog hair. In addition to that, when asked where a trashcan was, and employee responded that he did not know. read more

Dunkin' - a table and chairs in a restaurant - Donuts Near Me - Quincy, Illinois

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Horrible service. Did not give me my debit card back...my fault for not noticing. But called them they said it was left there and tried to go back and had to wait in their drive through for 50 minutes because they told me they were too busy to walk my card out to me. read more

Everytime we come here its takes 20 minutes to get our food, and more than likely the food is wrong or burnt. Wouldn't recommend!

Ordered a French vanilla latte this morning, got milk no coffee. No receipt and phone # won't work. Last week they forgot my donut. This place is getting s big X on front door!!!! read more

I love Dunkin! Best coffee in town although this location must be new because they are currently driving the struggle bus! Came two days in a row, slow service and got my drinks wrong both times. When asked to correct the mix up, clearly annoyed the employees and then a manager would bring me my drink with the excuse, "we're training." Coffee is still good and employees are friendly! Welcome to town Dunkin! read more

it took 15 mins for a double scoop cone and employees were yelling back and forth to each other. Very poorly managed and unprofessionally ran read more

Very poor service me and my friends ordered three large thin mint cappuccinos, two chocolate donuts with sprinkles and one white long john (when we really got a powdered doughnut) and it took 30 minutes for us to even get our drinks then we had an order of blueberry munchkins and it there were no blueberry munchkins were in there read more

Very disappointed with the lack of effort put in by associates. It's very obvious they would rather hang out behind the counters and talk with each other than speak to a customer. It seems like the majority of the staff has no education in how to properly make drinks. I was even asked what a vanilla chai was after ordering it. They were also out of a large amount of donuts by 7:30 am. read more

A little slow in the drive through (I was the only car on an early Sunday morning), so I thought it was noticeable. But the staff were friendly and the order was correct. read more

I LOVE DUNKIN'!! I am from the Chicago suburbs and grew up with their donuts and now love their coffee. SO excited when they moved to Quincy but may not go back again! This morning was the third time I visited the store for a coffee treat; there were two employees who ONLY waited on the drive-through! Today there were 3 of us in line in the store...and none of us were invisible! Myself and the lady behind me left without service. I am so disappointed! There are other coffee places in town and other donut stops in town. Dunkin'....get your act together, please! read more