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    Dunkin'

    1.6 (28 reviews)
    Open • 5:00 am - 9:00 pm

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    This is the cake we received not pink but beige, no sprinkles and haphazardly decorated.
    Jaynie M.

    I'd give it zero stars if I could . I ordered (from the Quincy, Illinois store, located at 2602 Broadway, Quincy, IL 62301) a cake for my daughters' birthday, on Feb 4, one of her favorites, the fudge crunch. (Valentine Promotion) I ordered online from the local store in Quincy, IL. On Feb 6th, FOUR hours before I was to pick up the cake I got a call from Jasmine telling me the Fudge Crunch wasn't available. I asked how that could be since it was a Valentines Day promotion and this was the 6th of Feb. She told me that they ran out, that she had just made 6 cakes with it. My thought was, wouldn't you have foreseen that? She made a suggestion of some other options and I was open to the suggestion knowing I had no choice since it was time sensitive. I went in to pick up the cake at 4:45 and waited at the counter with no other customer there and saw several employees, 8-10 sitting at a table where it appeared that a meeting had ended, as well as the 3 or 4 that passed me by standing at the terminal. There was a male employee and two female employees behind the counter and taking drive through orders and what apparently seemed to be recovering from some problems according to the male employee who made it well known. They seemed to be out of quite a few things, which seems to be the protocol at this particular store, as we have experienced in the past. I waited about 5 minutes until one of the girls asked if she could help me and I asked for Brittney, and no one could seem to find her, after another 5 mins. I asked one of the girls if she would see if she could go and find her. All this, while the employees from the meeting were still there, just hanging out. Brittney made an appearance and I introduced myself and she said she would go back and get the cake. About 6 minutes later someone else brings the cake out and it looks nothing like what I had ordered. (see photos) I asked her where the candles were that I had ordered and she said she would get them. Another 4 minutes goes by and Brittney comes out with 4 packages of candles, not one of which I ordered or even close. I picked one package for the sake of time and she said she would go back and get the other. FIVE MINUTES LATER another employee comes out and tells me they don't have them! I told her that Brittney told me she did, she looks confused (as seems to be the environment in this store) and leaves me for yet another 3 minutes until yet another employee comes out with the right package. I then had to wait another 5 minutes for my receipt that I had to ask for twice! Not ONCE was I offered a "sorry" for not getting what I ordered, (however I was offered "sprinkles to take with me that I could put on the cake myself when I opened it") No thanks, I wont be back, EVER. What a BIG disappointment. 35 plus minutes wasted and too many chances. Worst customer service, always out of products, no one seems to have any idea what they are doing there, dirty, food scattered on floor, sheets hanging from doughnut baskets, ice-cream containers not clean around the tops and counters a mess, headsets broken, digital screens not working. Petty Sad for a business that s supposed to be so promising. This is not a Guest First establishment! Go to TCBY or Dairy Queen! An update: The cake was awful, the brownie bottom separated from the whole cake when cut and the ice-cream tasted freezer burned. Most disappointed birthday cake we've ever purchased.

     a pink table with a black base

    Combined Dunkin Donuts and Baskin Robbins site. The ice cream is always consistent and good most sites. The issue is lack of care in the establishment. Most of the ice cream in the case had no labels and server had no idea what the ice cream in case had in them or even the name of the flavor. The place was dirty with overflowing trash. Single worker onsite was pleasant but not able to keep up with customer orders and keeping location clean. Just overall lack of care in running the establishment

     a table and chairs in a restaurant

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    1 year ago

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    4 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    3 years ago

    went through the drive thru and got all the wrong food and drinks even after the employee repeated back to us what we ordered.

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    7 years ago

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    3 years ago

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    8 years ago

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    8 years ago

    Food quality and prep is always inconsistent and service is typically slow regardless of how many customers are present.

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    9 years ago

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    6 years ago

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    8 years ago

    Everytime we come here its takes 20 minutes to get our food, and more than likely the food is wrong or burnt. Wouldn't recommend!

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    7 years ago

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    Thyme Square Cafe - Garden Frittata

    Thyme Square Cafe

    4.5(245 reviews)
    1.8 mi
    •$$

    From out of town and always hard to find a good choice - this was everything!! Excellent food and…read moreservice!

    Anytime there's a cute cafe serving up tasty breakfast foods, you can count me in! From the great…read moreservice to dishes made with locally sourced ingredients, the experience here was great. We unknowingly arrived 30 minutes before close, but the staff was super nice and welcomed us in with no rush. It was still pretty full inside and made for a nice, chatty place to go with family or friends. The menu definitely had something for everyone- all of the options looked great, so it was really hard to choose what to order! We started with coffee before ordering the garden frittata and the biscuits and gravy. The coffee was actually very good- they had a seasonal hazelnut flavor that I really enjoyed. I was expecting the frittata to be fluffy like a quiche, but it was more like a circular shaped veggie scramble. It was pretty standard, but definitely hit the spot. The sourdough bread served alongside was outstanding, however. It tasted super fresh and very homemade. The biscuits and gravy were very flavorful and not too greasy. Given the portions and quality, the price is very reasonable. Would definitely return and recommend making a visit!

    Photos
    Thyme Square Cafe - View from our Seat at the Old Front Door Entrance of Bldg

    View from our Seat at the Old Front Door Entrance of Bldg

    Thyme Square Cafe - Thyme Square Breakfast Sandwich with sausage on a cheddar biscuit

    Thyme Square Breakfast Sandwich with sausage on a cheddar biscuit

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    Adult Fresh Fruit Lemonade

    Dunkin' - donuts - Updated September 2026

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