This is the best Dunkin in the area. I'm new to the area and have been going to a few different locations and this particular one is my fav. They make my drink right every time and the staff stand out to me as they are personable and nice every morning even though it's super early. They're so nice that I'm making it a point to leave a good review read more

Toast A It was good and filling Drink A+ Some mocha frap To be honest, the cashier picked for me, and it was amazing. She was so nice! The place was clean, and the employees were kind and helpful Pumpkin donut- A It was good! And I don't like pumpkin really read more

Dunkin' - Chocolate donut & pumpkin donut - Coffee & Tea Near Me - Petersburg, Virginia

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Charging at the adjacent Tesla Supercharger, my wife and I were looking for a quick breakfast sandwich and strolled over. We oddly found the main double doors locked but seeing people inside continued around to the far side to find an open door. The place is newish and modern looking. I noticed wireless charging spots on one large table as well as a bank of USB ports on another high top table along the windows. Over by the main (locked) doors were a pair of ordering stations if you want to minimize your human interaction. We proceeded to the cash register where we were warmly greeted. The staff here seemed friendly and helpful but were busy keeping the drive thru lane moving which by now had a line of cars halfway around the building. We both just wanted an egg on English muffin sandwich but sadly they had run out of muffins offering us a bagel or croissant instead. I tend to avoid messy, flaky croissants and opted for a bagel but then got an everything one as I can't resist it. We were thoroughly disappointed with our breakfast. The bagel was stale and burnt black basically inedible. We inquired as to the freshness of the bagels and they offered up a replacement croissant. At this point our car was charged and ready but we waited and grabbed these to go. I wished they would have just not offered up knowingly stale bagels and avoided this whole matter. For what it is worth, my wife's coffee was great. Moral of this visit is stick with a place's strength. read more

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Amazing there are two gentlemen that work here that I seen almost every time I visit and they are so nice and friendly and they make the food right the first time around and yea I'll definitely be back with that kind of experience read more

I've been to Dunkin Donut on Wagner Rd Petersburg about 3 times in the last month. The first 2 I asked for a military discount, which I was given. The 1st one needed verification from the supervisor. And she gave it. The 2nd time it was automatically given. Went today and I was told, We don't offer that. I mentioned I had gotten it twice, and there was nothing else said. So I'm not going back again. read more

Dunkin' - Coffee & Tea Near Me - Petersburg, Virginia

There's a black guy with long braid who is very disrespectful in the a.m. I came to the window around 5am Friday and order a cold coffee and a bagel with a little bit of cream cheese. He was very disrespectful and the order was wrong. This is not acceptable and I will appreciate if a manager speak with this gentleman. Thanks!!! read more

MFs don't want to work went at 5am to get a coffee and he said all he can do is give me donuts

Restaurant was understaffed and out of most items. The latte machine wasn't working, they had no muffins, they had limited bagels when we arrived and by the time our order was completed they were completely out of bagels.The staff that was working was very short tempered and clearly overwhelmed. There was no cashier, you had to order through a console so there was no way to know that they were out of most of the items that we were ordering. When trying to get replacements I had to ask repeatedly. Save yourself a headache and go next-door to Sheetz. Editing this to add watch out for the coffee. Attached is a picture, I got a nasty surprise at the bottom of my cup of a mouthful of coffee grounds. read more

Dunkin' - Coffee & Tea Near Me - Petersburg, Virginia

Worst ever took20 minutes to get a coffee then was all wrong and then told employee it was all wrong get an attitude about it remade it and still wrong read more

I dont ever like dunkin donuts anyway but no choice so i went in, the staff is nah. I dont care about fake nice. But the only thing i care about is an espresso coffee, i got what i ordered. But its seems like the cashier doest even know how to put in an extra shot charge- that means not a lot of people order extra from here? Idk. Or maybe shes just new. Then i overheard the staff talking about people who's getting espresso with a negative notion. Like duh not everyone likes weak ass coffee! Then the next day i went and order through the drive thru, only to be told that their espresso machine doesnt even work! Wtf! Theres no available coffee shops around within a 3 mile radius around me. Ugh. Its ridiculous. read more

Ordered a large chai latte and instead of filling it appropriately they the cup 1/3 of the way with the beverage and covered it with foam. Also ordered a breakfast sandwich and was given a completely wrong sandwich. This was after placing an app order and waiting over 20 minutes for our order. Will not be returning. read more

Dunkin' - A large chai latte cup filled only 1/3 of the way and covered with foam. - Coffee & Tea Near Me - Petersburg, Virginia

Taking time shout my gratitude to Manger & staff @ my Dunkin , they're always go out of their way to give me the most amazing service my food & ice coffee is always delicious read more

Ordered large oatmilk latte and received a cup with half oatmilk and half foam, I was considering to let it go but I paid $6, so I turned around and asked for more milk and was told by who I assume is the manager, that this is how lattes are made- I think not! a little foam sure, but half a cup?? it's not like I've only been drinking lattes since yesterday! I was told to pull forward and wait for another drink to be made. What was brought out about 5 minutes later ended up being luke warm mud. I left the drive through because I was so upset, but at the traffic light I wanted to turn back and ask the girl who made this excuse of a latte if she did this on purpose to get back at the complaining customer or if this the standard quality she serves customers with. However, I decided that they have upset the start of my day already and I wouldn't give them more of my time or money in the future! read more

Got 2 vanilla creme filled and they are stale like they are from yesterday and there was barely any vanilla creme in them

I would give no stars if I could. I was genuinely excited to see construction on this when it started. Finally a coffee stop other than Sheetz. Well that's where my excitement ended because after visiting for the third time and receiving identical treatment I will not be returning. It seems as if this Dunkin is employed by personal that do everything in their power to simplify their jobs. My wife ordered tea hot that's on the menu board (forgot specifics flavor brand etc.) the lady taking the order basically argued that it was not something they served. She then choose another flavored beverage this time discontinued. Ended up with an iced tea I could have purchased for half the price right next door. Then a week later which is today and reason behind the review. I pulled up after work to order an Iced Americano. This is basically ice/espresso/water. I totally understand that. Instead I see that the screen states "Iced Coffee" I then correct her letting her know it was an americano. She then rather rudely laughing begins to tell me that "you know americano is just hot water and espresso right? The ice is gonna melt" If this is the case than why offer it? Starbucks makes Iced Americanos everyday all day with unmelted ice. As do so many other coffee shops. I feel as if she was trying to make it easy on herself and just pour the iced coffee and call it a day. I left and will not return. Poor management. Poor Customer Service Very sad because this location has so much potential. read more

Went there at 8:30 am 1/31/24 and ordered 6 assorted and a sandwich. Four of the donuts were stale and two actually had mold on them. The staff implied they could have been "sprinkles". It's been my experience in Petersburg, you never know what you're going to get. read more

It shouldn't take twenty minutes to get an espresso and six donuts. I walked out without getting my order. Contacted the owner, he seemed concerned, but never got back in touch with me regarding a refund. read more

Convenient to the highway, but lines don't live and the place is not well-staffed, but worst of all, the bathrooms are unfortunately filthy (disgustingly so). read more

I have actually had okay customer service unlike others giving reviews (hence the one star) but it is a toss up if they will have food. I have went several times and the kitchen has been done. The one time I got food, the egg was not done. Today went and the credit card machine was done so they were only taking cash but not only cash, it also has to be exact change. Sat in the drive thru for 15 minutes to find this out. It seems like it is always something with this location. It is unfortunate bc there are not a lot of good coffee locations in Petersburg. Save yourself the time. Starbucks is 5 min away in Colonial Heights. read more

I have been here 4x yesterday was my 4th. The past 3x they were out of donuts that I wanted. Yesterday was National Coffee Day, they were out of coffee unless I wanted to wait 25 minutes! Absolutely the worst Dunkin Donuts. I don't understand why their lobby is still closed. Don't deserve the one star. Save your tine go to Hopewell...never ever again. read more

The drinks are good if you know how to order them. I do recommend taking your time since they have a wide of selections. Overall the staff is helpful and is patient. read more

As a new business, they're getting better. Donuts no longer taste like oil was not hot enough. The last time I stopped by the music was so loud that the woman waiting on me had to resort to sign language when I asked a question. Combine the volume of the music, with the echo from tile walls and conversations by other customers, it was the most uncomfortable fast food experience I've had in a very long time. I couldn't wait to pay for my donuts and escape. My deepest sympathies for employees who must endure this for hours at a time. Also, it is very frustrating to choose a donut flavor based on the labeling provided only to be told that the label is not correct; bavarian cream versus vanilla cream for example. No label is better than an incorrect one. read more

Nope. Dunkin has poor quality donuts, this particular store has 0 support. Owner should shut it down before they lose even more on this. Im gonna stick to the local donut shop that fries your donut to order for pretty much the same price read more

On a long road trip and the whole family stopped to get some drinks and food. Only one guy working but made everything correct and super fast. He was also extremely nice and overall a great experience read more

I came by this morning to order doughnuts and coffee for my office. I went to the counter and was told by an employee that I had to use the kiosk to place my order. I walked to the counter bc there was already a man struggling at the kiosk, asking for help. I had a huge order and didn't want to order doughnut by doughnut so I just left and I don't plan on coming back. My perception is that employees are rude and lazy and would rather me check my self out than them have to do their job... they were literally all just standing around talking. This is unacceptable. If you want to stay in business, you must provide customer service. Got my doughnuts next door at sheetz- they were happy to have my business and greeted me with a smile when I walked in..... read more

The customer service was abrasive and lacking. The coffee wasn't up to standards, and I regret my trip.

I don't understand how you can be a chain and be this bad. The drive thru line moves about ten mins per car. These "baristas" added ice to my nitro brew. When you order extra ice for a iced latte you get less ice. The donuts never taste fresh, the service is poor. It's just all around bad. They probably only stay in business because all the tired hospital staff across the street need caffeine to survive and there isn't a Starbucks nearby. read more

This place is the worse. The staff is inexperienced and super slow. I stopped by this location before going into work at 8 AM in the morning they were closed. No notice or sign of whether they were temporary closed or why they were even close. All I really want it was a lemon doughnut. So I stop by again after work at around 12 noon to get a doughnut. They are super slow I asked for a lemon doughnut I was charged for a cup of ice water that Starbucks would actually give for free. When I pulled off I was so excited to have my lemon doughnut finally! However I quickly realized I was given a custard doughnut not lemon. I am writing this review as I sit in the drive-through to get my order correct it again! This is truly the worst Dunkin' Donuts experience I've ever had in my life! The only thing is the manager was very friendly and corrected the mistake. I feel bad for the manager because she was very competent but her staff are the worse! read more

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Horrible service and ignorant , foul mouthed employees. No masks or gloves on anyone i could see through the drive through window. Acted like they were doing us a favor taking our order. Argued with the customer in front of us who were missing a sandwich , cursed at them as they walked away. Got our order wrong as well but after seeing how they treated the other customers it wasn't worth complaining to them. read more

One of the worst Dunkin' Donuts I've ever been too. They are slow as can be, and majority of the time they have no speciality donuts. The one time they actually had some they were so dry we ended up tossing them. We've been here numerous times hoping we were just catching them on a bad day however it seems like they have a bad day every day read more

Worst customer service from a Manager I have ever had to deal with. This place will not stay in business long with her there ! It deserves a zero rating ! read more

If I could give 0 stars I would. I went in the Dunkin Doughnuts of Wagner Rd in Petersburg Va Friday afternoon at 3:45 PM . After being ignored by 3 employees for a considerable amount of time (no other customers in the store) someone finally decided to wait on me. There were 6 Boston cream doughnuts and said I will take all of them. The clerk told me she couldn't sell all of them to me because it was not fair to other people who might want them so I could only buy 2. REALLY? 6 doughnuts was an unreasonable request? I just said no thank you and walked out. read more

this place is not open yet. do not be fooled by it showing up on the map. literally still being constructed. read more

Dunkin' - Coffee & Tea Near Me - Petersburg, Virginia

Good experience. Understaffed but the manager did all she could to make things great!

I'd give zero stars if I could. It took 30 minutes to get three donuts with only a few people inside. I don't get it. You serve premade donuts. read more

This Dunkin Is the absolute worst in my entire life of going to any Dunkin' in the world. Can't get right. Can't do right. Foul mouth employee. Always getting orders wrong. Never have Chocolate Cake donut and don't wanna make it when you order cause they lazy when all they gotta do is add the chocolate frosting to a glazed chocolate donut... to much like right, huh?! I order a XL Original Blend with 5 mocha shots, creams, and sugars. Every time they get the order wrong. No Mocha shots just straight coffee and cream no sugar even. This happens every time I go... EVERY TIME. They tell me to stir it... I do.. in the drive thru in front of they face no chocolate sauce at the bottom because they didn't add any or they run out and lack the integrity to say so. Horrible place. Croissant on the turkey sausage egg always burnt. Horrible place of business's I rather go to Starbucks in colonial heights or Dunkin on Rt.10. This location is H O R R I B L E. No pride whatsoever in they job and folk say $15/hr. like that's gone make people work or do betters they place of employment it has to start within first. read more

Horrible horrible customer service! Employees are so rude and unprofessional. I never go here because of the employees attitudes. I only went because I had to get a gift card for Christmas gift, next time they are getting Starbuck gift card. read more

Bunch of idiots. And rude as crap to boot. Always a long line. Can't get even a simple order correct.