I'm not sure what is happening in this store but the service is really poor. The young girl who took my order and the order from the girl in front of me was incredibly unfriendly. All we got was a sad 'hi'. Hope the service improves read more

I'm a special education teacher and I brought my students out on a community outing. The people at Dunkin were the best. I would highly recommend coming here. The donuts tasted great and the lobby is very clean. read more

I have a friend near this location, and have had (bad) drinks from here a couple times. Last time I used the drive-thru, I was hit with the stench of marijuana smoke when the clerk opened the window. Turns out she's a well known tik tok'er proud of her poor service. Does Dunkin' not supervise these locations anymore? read more

Dunkin' - She posts herself taking some kind of drug while glassy-eyed - Coffee & Tea Near Me - Palos Park, Illinois

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I ordered a coffee with cold foam and they charged me extra 70 cents and literally there was no cold foam on top... it was one sip and that's it.. not coming here again. read more

Dunkin' - Coffee & Tea Near Me - Palos Park, Illinois

The lady was screaming at 13 year old girls about water and she was extremely rude and threw out our drink when she herself messed up way too much attitude and bad service. read more

I've been here multiple times as my future in-laws live nearby. Iced coffee is always good and I've been satisfied with my donuts. Staff is friendly enough. Don't like seeing old, negative reviews on here - in my experience it's been what I want out of a Dunkin' - clean, efficient, and with the food/drinks I want! read more

#97/2022 Well this Dunkin' Donuts here is not one of the better ones but it's not one of the worst ones. It is touch and go on service it is touch and go on quality it can vary I'm certain days. Just like the Google reviews and the Yelp reviews kind of coincide. Decent employee sometimes and sometimes have got real lousy employees seems to be the latter of the two more often though. They have a staff currently that pretty much is working for the check unfortunately and a lot of times you come in you request what you want specially they don't do it you have to get it redone and then they want to cop an attitude with you and say oh we did what you wanted it's like no you didn't don't even go there man. I've come in many times for coffee and been very disappointed with the quality I guess I'll never learn but sometimes I just want to put my hands around a hot Double D lol. I do give it to three stars though because many times I come in I have to use it and the cans are usually quite clean they do a good job on keeping that up at least. read more

You call this cream cheese on a bagel lol. Called to get a refund and they blew me off calling me rude. Nice to know their management skills live to the expectations of how their food looks. read more

Dunkin' - You call this cream cheese lol - Coffee & Tea Near Me - Palos Park, Illinois

Ordered coffee and a bagel on app at 5am for a drive-thru pick up. Pulled up to the speaker and nobody acknowledged that I was there. Tapped the horn, but still nothing so I drove up to the window. There were lights on, but nobody came to the window, even when I knocked. I waited a few minutes, and saw someone peek around the corner and disappear. I was running late to work at that point so I left. I ended up losing money and being late for work. I can walk to this location from my home, but I will go out of my way to go to Starbucks from now on. read more

This is the worst dunkin. staff is rude. incompetent. Whoever was working at 11am today needs to be fired, including the manager for the way they speak to other humans. Learn some human decency and don't talk to customers like they're an inconvenience when they are spending money in your shop. Especially when they are being nice when your team messed up. It's not that hard to find nice people who are capable of sticking a donut in a bag. I would give zero stars if I could. This is far from the first time this place has messed up an order. read more

I have to go to this Dunkin because it's the closest but this one staff member never lets you finish ordering and is so annoying. "Hi can I get an iced coffee" -me ,"okay next window" -him. Like he does not let you finish speaking. There's only one guy that stood out to me there and he's super funny and gave my dog a cup of whip cream since he didn't know what a pup cup was lol! Besides him going here is eh read more

Well I was hoping the new owners of this location would keep the quality of the coffee and donuts to the standards corporate sets but they didn't last long no it's a gamble whether or not you get coffee or you get the garbage that I've received the last two visits there's very few places that still have good Dunkin' Donuts coffee read more

They made my coffee taste like crap ew How can you mess up simple coffee drinks. It's odd that the coffee at this location taste weird compare to the other dunkins . The girl at drive thru has trouble listening and the staff does not know how to make drinks right. read more

I asked for a bagel with plain cream cheese and the pic I posted says it all. This is ridiculous for a company like Dunkin Donuts to provide such poor quality to their consumers. Needless to say, I will not be going back. read more

Dunkin' - I asked for a bagel with plain cream cheese and this is how it turned out. This is ridiculous - Coffee & Tea Near Me - Palos Park, Illinois

Is there a place for zero stars? I'm updating my review. This is still one of the worst dunkin donuts around. All I ever want is a vanilla iced coffee. I've gotten hot coffee, regular, and even an orange juice because they don't listen. Her name is Moochie or mucha .... And she hasn't once got an order right. I avoid this location at all costs. I even got a donut with pink paper stuck to it. But please avoid this one at all costs. 147th and Lagrange is MUCH BETTER :) read more

Dunkin' - I asked for a vanilla long john... And I got a chocolate glazed with pink paper stuck to it. - Coffee & Tea Near Me - Palos Park, Illinois

Went there this morning and was charged two lattes instead of one and paid over 4 dollars extra! Should find a new one if your looking for coffee right next to Andy's ice cream where never had a problem read more

I went to the Dunkin' Donuts in Palos park today and had great service from Sabrin at the drive thru. She helped me a lot and was quick and professional. read more

This is the worst Dunkin' I've ever been to. Unfortunately since they closed the Starbucks in the area I have to resort to this one when I want coffee as its the closest to where I live. The drive thru takes forever and the girl that's always on the drive through always sounds like shes so bored. She is also very rude with a nasty attitude. The workers there are very slow and take forever to bring my order to the window. One time the girl said hold on and started chatting with another employee. I'm pretty sure it wasn't even work related kind of chat. I really don't know why I keep coming here. Even the couple of times I did park and go inside, I had to wait way too long for just a coffee and a couple donuts. They have a full staff and a lot of them are just standing around doing nothing and looking lost. I'd rather drive the extra couple miles to go to the new Starbucks and wait in a long line for better service. read more

Don't get me wrong, I LOVE Dunkin' Donuts, but the last 3 times I've been to this location, they've screwed up my order. A bacon, egg, and cheese on plain bagel is what I want. I've gotten it on a croissant, a Texas N Toast, and once just a plain bagel with cream cheese. Again don't get me wrong, I love this place, but I wish they'd get what I order correct. read more

I wish I could give this 0 stars. Every time I have gone there they make me repeat my order and STILL get it wrong!! They are rude and unprofessional. The little ghetto-ass Mexican lady that works there was so rude to me because she misheard my order. She is such trash. I had to drive around to get my correct order and she demanded I give her the original coffee back, which I was fine with because that wasn't the one I ordered anyways. She is lucky I didn't throw it back in her uneducated face. Not to mention the guy who makes the food looks like a meth head with barely any teeth and the ones he has left are all black and crusted. Yeah, that's what I want to look at why you are handing me the food I am about to eat. I would like to add that I NEVER write reviews because I just don't care to take the time out of my life to do it but this time was the last straw. This is the last thing I wanted to do on my day off on a Sunday morning. I hope that place closes down and the trash that works there goes back to the hole they crawled out from. I will be driving the extra 5 min to the one on 143rd and wolf or in Orland on Lagrange. I hope everyone else does the same. read more

As far as dunkin donuts are concerned, i am not the biggest fan of them but when I need coffee ASAP there is usually always one close by fro me to stop and get my fix.This location is walking distance to my home so I frequent it more than usual. however the staff here really does not have that much of a sense of urgency at all so you you will be waiting longer than usual. read more

I swear this Dunkin' needs to be replaced with a whole new staff. I ordered a large coffee and paid for it. Then one of the girls tries handing me a medium telling me that is what I ordered and once I proved her wrong that I ordered a large by showing her HOW MUCH I PAID. She went and made me a large... took EXTRA LONG TO MAKE IT. And still had attitude. No apology for HER mistake when I was being nice and not rude. Terrible customer service. read more

You know what? The coffee is great, not one effing complaint there. But guess the hell what! When I'm trying to get my stupid caffeine fix, the last thing on my half asleep mind is finding my soul mate behind the cash register in a coffee shop that's not on par with Starbucks. Please don't flirt with me and tell me to stay pretty. Like what, am I just gonna make myself ugly? You and ur stupid broke self can keep dreaming but keep that to yourself cause one of these days I'm going to snap and splash boiling hot coffee your eyes and then ask you if you can still see how pretty I am, since apparently his effing job description is to point out my freaking appearance. read more

Ordered a coffee and one of the ham egg and cheese wraps. The older lady who was making it puts it in the little paper holder and when she goes to put it in the bag she drops it on the floor. Then she picks it up and puts it in the bag and hands to the drive thru girl to give to me. I said you know she dropped it on the floor right and I am not taking it. The lady who dropped it shrugs and laughs. Made me another one which it was reluctant to eat and I will never go here again. read more

Worst Dunkin' Donuts ever. 8:30 am is too early for nonsense. And when I called to express my concern I was hung up on by employee.

One star only cause 0 isn't a option. Never opens on time, maybe open around 5a.m. Coffee tastes watered down. And when you reach the drive through window you get to hear the manager swearing and talking garbage about people. Some of the staff is good but this Dunkin is horrible read more

I wish there was a way for me to put 0 stars. The staff here is so unprofessional and they give you attitude right of the bat. I did not feel welcome at all read more

I would like to give it 0 stars. I was charged $18 on my Dunkin app for a medium coffee that costs $2.20. Didn't get a receipt and didn't realize it til the next day when I went to purchase another coffee. Manager hasn't resolved it. I told him to look at cameras showing my purchase. He said they aren't hooked up. read more

Shittiest coffee I've ever had. Tasted like old coffee, couldn't even drink it & when I went to ask for a new one an employee yells, "we're going to have to start charging these people" ... how about don't make my coffee wrong in the first place, maybe "these people" wouldn't have to come back. They've messed up my order multiple times, I work right across the street so for me to go back that one time & to get treated like that. So terrible. Eventually everyone will realize how shitty the workers are & will stop going. 0 out of 5 stars. read more

The worst Dunkin' Donuts on the Southside. Slow drive-thru, constant order mistakes, not friendly, and seem don't care to get better. Someone from corporate or franchise owner needs to step in and make changes. read more

This location is hit or miss. I went in this past Sunday to redeem a free drink and to get a donut. The person at the register was chatting with some girl and he gave me a look like I was bothering him by taking my order. I paid using my app and told him twice that I had a free drink so he can make sure to change me correctly. Well he did not! I checked my account balance and he changed me for the drink that I was to have gotten for free. Even though I live about a mile from this location I will never go back again. At least the Tinley Park location gets their orders right so they will be getting my business. read more

Horrible. Got watered down coffee multiple times from this location. didnt even taste or smell like coffee. Whoever owns or manage this store is a deceptive POS. Reporting to DD corporate. f'ing franchisees. Starbucks does it right. read more

well its Dunkin donuts - food and coffee always the same, but this one has the slowest service ever. Expect your order to be wrong - I always make the same simple order - large coffee , cream , NO sugar - and get it screwed up every possible way + the service is suuuper slooow both drive-thru and inside. read more

This is definitely by far the worst Dunkin' Donuts I've ever been to. I don't think they deserve even one star. I usually don't write reviews but I was so upset with the service here I just had to say something. I drove up recently and had to repeat my order five times because the lady supposedly couldn't hear me. I wasn't even asked to pull up to the window to put in my order. So after struggling to make them understand I wanted a cup of coffee with cream and a caramel Iced latte, not to complicated for a coffee place, I pull up to the window and saw 2 employees giggling in the background with others standing around doing nothing and no one came to serve me. After they finished laughing and being silly, they finally came to the window. How juvenile and what terrible management if any. Once I got my order in and after watching them running around like idiots, they made the latte wrong and the coffee was horrible. I live literally five minutes away and would rather drive to 95th St or to Orland to get good service, good coffee and have amazing employees to interact with. Wake up guys and smell the coffee, you need to get better employees. read more