The young girl who works at night always has an excuse to not make food. Every time I go she says she is cleaning the ovens and they will be down for a long time or the oven if off or most recently she said what I ordered was no longer on the menu...it is, so I drove all the way to altamonte and they had no idea what I was talking about so I ordered it there. read more

Thank you Gwen! Even tho it was very busy, she was working quickly and meticulously to get all of the drinks made correctly and in a fast manner. Thanks Gwen read more

This is how disgusting this establishment is. Filthy! And outside chairs are almost completely rusted. They either need to clean up, spruce up or shut down. read more

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I can literally order food, go pick it up, drive home and eat it faster than I can get 1 bagel and 1 donut from this sorry ass Dunkin' location....... Nobody in this place is on the same page and they all are stuck in an unfortunate situation with their head up their asses...... We ordered online. When we got to the window to pick it up they gave me the drink we ordered but has to pull me up to wait on the 1 donut and 1 bagel. After 15 mins of waiting I had to go inside to get my food and no one even knew what I ordered or that I was pulled up waiting for it.... Complete incompetence from the top to the bottom in this joint!! Get it together!! 0 Stars!!!!!!! read more

I'm sitting here in the drive through after reading all the horrible reviews. It peaked my interested and wanted to see for myself how bad this place is. It's been 15 minutes - not even at the order window yet. Now I'm at the window (real live review here) I was told to pull up. So I'm pulling up. Odd. Didn't ask me to order something. So I ordered at the window. Eh. They were nice. But terribly slow. End result : Let me tell you. I was disappointed. It was an average dunkin doughnuts. Line was slow but that's it. I was hoping it'd be worse :( read more

Dunkin' - Line of cars. - Donuts Near Me - Orange City, Florida

This Dunkin' is notoriously slow but they are now under new management and it is SO much quicker. I had almost given up on this location but will now be back often. The last couple of times I've gone since new management, the line moves quickly, staff is friendly, and the food and beverages are quality. If you have stopped going to this location, I'd give it another try. I had to revise this review. I have it 4 stars but I have to go down to 2. I thought it was better but the last few times the food quality was not good. Nearly inedible. Service was okay but not exactly friendly. The only thing I can really say for them is it's quicker than it once was but that may be because people stopped going. I hope they get it together soon. read more

Ordered a donut and 2 coffees. A nice blonde girl offered me a HALF DOZEN DONUTS after I waited 10 minutes for just one. I got 6 donuts for the price of one! Very sweet. read more

horrible mocha frappe I just had a few minutes ago and I had to throw away because of the taste like rancid coffee and the cup smells like roach or maybe mice's poo completely disgusting I will never come back to this place again. HORRIBLE read more

It's a Dunkin' Donuts. I don't get some of the bad reviews. Went through drive thru and the employee was super nice. Drinks were made correct and they didn't skimp on the flavor syrup like some other locations seem to do. Blueberry cobbler actually tasted like blueberry cobbler! read more

I experienced a couple of visits that I wasn't so pleased with. The Manager, Elaine, was very nice and accommodating. She listened to my complaint and fixed the problem. I am now very pleased with my Cold Brews and the wonderful customer service I receive. I'm not sure how long Elaine has been at this location, but my visits have been great! I've noticed the time and effort spent on the interior and exterior appearance of the store. Great Job & Thank you! read more

The staff is very rude they never have donuts and the manager Dana and terrible very disrespectful the way they talk this talk to me and everything they suck plain English read more

This Dunkin is always busy but don't let that stop you. Service is fast and friendly. Yes they do have there flaws here but honestly what Dunkin's perfect..... read more

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This is the worst Dunkin I have been to. A shame because it's a convenient location, close to the interstate, 24hours. The place always has a drive- through line 5 cars deep when I drive by around 7:30am. Weekends also seem quite busy. I have visited this location a handful of times and I have been disappointed more than satisfied. I usually get an espresso drink and more than a few times they cannot make it because the espresso machine is broken. When they did make the macchiato there were lots of coffee grounds in the drink they served me. One staff member was very nice and remade it but still had coffee grounds so I got an iced coffee. So i had written off the macchiato at Dunkin and just go to Starbucks or Get cuban coffee from bravo. Doughts are usually an okay option but sometimes there's not much filling in the filled ones. This location also had a baskin Robbins. Unfortunately the ice cream always looks half melted. We once ordered a soft serve waffle cone. The young man helping us said" let me see if its working we haven't used it in awhile" he then proceeded to pull the handle and after a few seconds of explosive liquid left the tap a more solid ice cream came through. I was grossed out thinking... if they haven't used it in awhile that means they aren't cleaning it either. Yeeuck!!! My husband ate the waffle cone but let me know it was very stale. Who knows how long that was sitting around. My last visit was early 5am because this is a 24hr location i thought it would be a great idea to walk over and best the rush. The woman who served me proceed to make herself a coffee first. She then handed me mine and took a sip of hers and smiled. I am numb to the terrible service at this location so I wasnt suprised. When i went to sip my holiday beverage the lid smelled like sweaty ass. I immediate took off the lid and threw it away. Tried to take another sip but the whole cup smelled like nasty old underwear. I WONT BE BACK! Overall the location is D-I-R-T-Y. From the disgusting bathroom to the cups and cones they serve nothing is good tasting or maintained. No standards and every crappy cup of coffe has its own unique way of being not good. Worst Dunkin location i have ever visited. I wrote corporate with no response. No one cares how crappy this location is. Hopefully they don't make anyone ill. read more

I wish I could give zero stars but it makes me give one. When I left church with my Grandma, Grandpa and mom, I was thinking of pumpkin spice latte. My mom ordered it. I told my mom it didn't taste like Pumpkin spice latte. My mom sent it back and they just added whipped cream. I was ready to taste my favorite pumpkin spice latte but it was the same wrong coffee. I was angry I wish they would shut down immediately! - Royce read more

Several things are bad about this location. First, most of the help is unfriendly and combative. Second, they are not consistent in making coffee drinks. Sometimes it's right, but most of the time is wrong. Third, the outside patio furniture is severally rusted and in some cases dangerous. Management needs to step up and make this place right. read more

I don't normally leave reviews on yelp but this employee was just so rude to me. he went by the name Nicholas and as soon as i got to the cash register he gave me this awful look it scared me i then asked for my order (a caramel swirl latte and sausage egg and cheese sandwich) he then pretended he couldn't hear me and faced his back to me i stood there for about 3 minutes trying to get his attention and when i finally did he said he doesn't see why he should serve to my kind assuming he meant black people i walked out of the store without my order. read more

Ok ok... yes I have to agree that this location was in bad shape and let's not talk about the poor customer service... but to my surprise, they are under NEW MANAGEMENT and it's noticeable... the inside is clean, the service was pretty good and the manager was amazing... he was polite and friendly... I'm hoping that it just gets better! read more

How disappointing, as we are experiencing the highest surge with the coronavirus/delta strain, numbers soaring daily...today 08/12/21, I order in drive-thru, food & drink at the D&D on Saxon in O,city only to find no employee's, including the guy making my food not wearing masks or gloves! I threw everything in the garbage! Shame, shame on you putting everyone at risk & not doing your part in the community!!! Wont go back, EVER! read more

Drive-thru took forever and stuffed bagels weren't cooked. Customer service wasn't terrible.

Slowest Dunkin I've ever been too. If you are headed somewhere and want Dunkin plan an hour extra to sit and wait in drive through that only has three cars. They are slow and don't give a crap. Take business somewhere else. This is why I go to Starbucks now. At least they try. read more

I've been coming here for 5+ years ordering the same coffee and the last 3 times have not been right, I told the employee that my coffee was not right, I tried that my coffee and again not right and I was told it's me so now you will lose my 500 a month I'll be going elsewhere !!!! read more

I went for my usual coffee this morning and the lady who took my order was very nice and accommodating. The other staff members were all working diligently making sure all the guests were well taken care of. The place was very clean too. read more

It's been awhile since I've been to Dunkin, but I was craving a bagel so went to this location. I left in absolute shock at how horrible the customer service is. You pull up to the window and they just say an amount you owe, no eye contact, then take your card and hand it back. No "ok you're good to go" or anything. Very weird. The girl also didn't know what reduced fat cream cheese was. Her name was Casey. It was a great reminder of why I always go to Starbucks read more

I am an ex employee at this location and management is the reason why everything is happening. They cant keep the employees and they are not trained by the book. They do not pay attention to the labels i ordered a caramel macchiato made with almond milk and they used regular milk even though the sticker said almond milk. This place just needs to be closed. read more

In general, I like Dunkin' Donuts, but honestly this location is not the best. Most of the time the employees don't act like they want to be there and seem stressed out (probably over worked.) I have often times had issues with their register! Last time, my credit card had to be forced into the card slot because something was jamming the slot, but they don't seem the least bit concerned that the machine is broken and could damage your card. On several previous occasions, their bar code scanner was not working, so they could not scan my pre-pay code from the Dunkin' smartphone app (they had to enter the number by hand, holding up the line and appearing frustrated in having to do so), this went on for several weeks before they bothered to fix it. And worst of all, the Dunkin' smartphone app said I had around $30 dollars left to spend, but when they scanned the app's bar code, it rejected the purchase. They claimed that I had insufficient funds, for a $9 purchase. That was the last time I used the Dunkin' app, can't trust it. Sent email to Dunkin' Donuts about the issue, never received a reply. I do like their coffee, breakfast sandwiches, and ice cream. The breakfast sandwiches are not always that great; I watch them nuke the stuff in the microwave, so you're not getting grill cooked food (microwave fast food only). I like their regular donuts (like the good ole glazed donuts), but most of the time I'm disappointed with their special seasonal donuts (they don't live up to the hype or photos). I do like the ice cream selection, and their ice cream cakes are awesome. read more

This place by far has been the worst Dunkin I have been to.. No customer service what so ever. Took about 20 min just to get my food. No employees on the floor and everyone just walking around. And to make it worst order was all wrong and missing drinks..Will never go back to this place again.. read more

This is one of those DD locations that gets a fair amount of business based on its location and lack of competition. I always go inside when I stop in here, I've been stranded a few too many time in the slow moving drive-thru line. The service inside is a tad bit better than the drive-thru from my experience. The coffee has always been fresh I can't always say that in regards to the donuts but I'm sure that depends on the time of the day and when the doubts are delivered. If it's really early or really late this is about the only choice you have available to get coffee. read more

This Dunkin Donuts location is ALWAYS BUSY! Hence the 4 stars instead of 5. I would come here a lot more often if it didn't take so long to get my order. You can use the drive-tru (took us about 15 minutes) or you can walk in (takes a little longer). The staff are wonderful. They always have my order correct and freshly made. They are courteous and will answer any questions you might have without attitudes or annoyance. They seem to love their jobs. I'll always come back, but only when I'm not in a rush. read more

Cancelling my DD rewards after today :/ Ran in to grab a quart of prepacked ice cream. Only 2 families (5 people total) in front of me, great! Grab 2 quarts because they are 2 for 9.99... then wait, and wait, and wait, as the woman running the counter was clearly overwhelmed with the 5 customers, I knew it would be a bit so I put the ice cream back and waited for my turn so it wouldnt melt. The team member went to ring out one of the families and another guy came out and asked to help who was next I told him I just wanted prepacked shoukd I grab them pay there or get in line- he made a weird face (like... she should have told you) and told me to grab them and get in line- great as 7 more people just walked in for coffee and now I guess are technically in front of me :/ Now the woman who was overwhelmed at the ice cream area is in charge of all of them at the coffee counter.... so I grab 2 more colder ice creams and wait. 20 minutes. Until my hand is frozen from holding the ice cream. There are 6 different people working and apparently only one register. I am the 6th person to enter but the 16th to receive service?? If the team working paid more attention to the customers and helped each other out to move through the lines I might have stayed the next 5 minutes to pay for my ice cream. Instead I left it on the counter and left... I could have spent 30 minutes in the grocery store to be completely ignored. Worst service here I have ever experienced, and it has previously been good. Big let down guys. I am cancelling my rewards card and will buy ice cream and coffee elsewhere. read more

It's Dunkin Donuts. I've had some interesting experiences here, I guess. It seems like there's always a cop in front of me in the drive-thru. There was once a long-haired teenager manning the drive-thru who had a small crush on me and would always slip me a free donut, but then one day he was replaced by a scowling woman who I could tell was not going to give me a free donut. I once made the mistake of trying to go through the drive-thru with a severe head cold, and discovered that on this morning I could barely speak, causing the woman on the other side of the speaker to nearly have an aneurysm. Service is hit or miss. I suspect a high turnover rate as I see a brand new face when I swing by every few months. As far as consistency of food, has anybody ever had a bad donut? Of course not. Bad donuts just don't exist. Good times at ye olde donut shoppe. read more

I'll Tell you what not to buy here, the chicken bacon on a croissant. It had some nasty sauce on it. The people working there aren't so great either. read more

Dunkin' - 3 tiny pieces of bacon... For 4$ its terrible - Donuts Near Me - Orange City, Florida

This DUNKIN donuts/ Baskin Robbins has been here for 15+ years- in fact, I used to manage this location when it has a different owner back in 2002. My only experiences here have been after midnight and with drive thru. I have tried to get soft serve ice cream here for the past 2 month the machine is always broken. A few nights ago, I gave it another try. Again, no soft serve. This time, the machine has left the location and is supposedly being repaired. I think after 2 months, the machine should have been fixed. Instead, we got a mini shake. It was fine. Other than the ice cream problem, the rest of the food and desserts have been good. Prices aren't too bad either. read more

The only reason I come here is because their coffee is delicious. As for the rest, the drive-thru is amazingly slow and the lines are always excessively long. There is a coffee shop right across Saxon Blvd. that is much better, but you have to get out of the car as there's no drive-thru. I have come here for ice cream with the family before, and they don't always have everything or make it correctly. It serves a purpose, but is by no means high quality. read more