I love their donuts! Especially the chocolate cream filled powdered donut! Unfortunately I had a bad experience the ONE time I decided to get some. It was past 8pm and was in the area so I decided to give it a go, since it's the only donut spot open at the time. Ordered via drive thru and got what I was craving for (choc. Filled powdered), blueberry, reg glaze, and a chocolate frosting glazed donut. The blueberry donut wasn't as good as I thought Dunkin Donuts should've delivered. I wouldn't order it from DD again. Disappointed in the chocolate cream filled powdered donut cuz it was a bit hard already. Saved the other two for the kids the next morning. Again, disappointed that the donuts didn't hold up for them to enjoy. It was hard as well. You would think they would serve donuts that wouldn't disappoint ! Please don't serve donuts that are already hardening/going stale! I usually go to a local donut shop and their donuts don't start to harden until 2 days! read more

Listen I'm so annoyed this Dunkin is a hot mess! They are friendly on the speaker and yes you to death then argue with you at the window about the order!!! The drinks are not filled to the top (even after being asked) the bagels are toasted but not the bagel you asked for and the cream cheese not on it but on the side. We have been visiting this week and I'm glad we are done!!! The man today was angry, not friendly and didn't care we asked for the drink to be made correctly! The cost is $11 and you don't even get what you want. I don't know if the inside is good but the drive thru sucks. read more

Dunkin' - The flex green straws because that's what they GAVE us!!! (At least we got straws) - Coffee & Tea Near Me - Montgomery, Alabama

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If you know of a worse Dunkin' in the US, I will eat my hat. This place has served frozen bagel bites to my husband, given me the wrong drink, then given me another wrong drink as a replacement for the former drink. I threw out that replacement btw, I'm not drinking spit!! (He could not have been more irritated that I had the nerve to ask for what I really wanted...) Some people want to get what they pay for!! read more

This Dunkin was bit weird. The bathroom was unclean. The bagel was mini size and the taste too was unusual. read more

Store is open until 8pm but on at least four occasions of my own and multiple of others that I know of, I have arrived at 6-6:30 and the ladies working claim that they are cleaning the oven because they are about to close soon. They have had a horrible attitude on multiple occasions and refuse to explain why they need to clean the oven 2 hours before they close. Will not be coming back and I don't recommend! read more

They think an old fashioned donut means a plain donut and put sprinkles on donuts that weren't supposed to have sprinkles on them, so all three of the donuts my husband ordered were no good. He hates sprinkles and can't eat the donuts he ordered. Dog liked the plain donut though. Very disappointing. read more

Dunkin' - Wrong. Didn't order sprinkles on the chocolate. He hates sprinkles & can't eat. No old fashioned, *old fashioned doesn't mean *plain. - Coffee & Tea Near Me - Montgomery, Alabama

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line was super long and slow. I waited in the line patiently when I got to the window they said they can give me hot coffee, but it won't have a lid because they're out of lids. I said can you just put it in a different cup that you have lids for they said sure, but we're gonna have to charge you for the extra cup which was stupid because it's not my fault they ran out of what they needed to do business but they charge me extra horrible experience. I was told this is what the manager told her to say. This is the on the boulevard across the street from Home Depot. read more

This place is filthy. This isn't just need to wipe the counter dirty, it is we haven't cleaned it in months dirty. Staff is indifferent and will ignore you while you wait to order. Whoever owns this dunkin' needs to do better. read more

I don't understand the point of this location. They open at 5am don't have donuts until 7am, don't even have festive donuts for holidays, the employees are rude-they act like they have no idea what you're talking about and that they'd rather somewhere else. The drive up is disgusting, the sign is either busted half the time, trash is all over the ground and the grass is usually overgrown. Whoever owns this location needs to let corporate take over. I haven't been for a long time and after my visit today I now remember why. read more

Slowest service at 10:30 am when only 2 customers were in store and no cars in drive through. Had 2 ask 2 times for my coffee after paid: Sausage sandwich ok though. read more

Slowest dunkin I've ever been to. Order two hot coffees. One with cream and sugar and one black. After waiting for over ten minutes, both coffees cane out with cream and sugar. I like dunkin but you just never know when you're on the road whether a location is a good choice. This one isn't. Trying to warn others. Bathroom also had some interesting stains. read more

Every time I go to this location, they are extremely slow and I have yet to encounter someone with a nice attitude there. I stopped by this morning 12/17/2021 and ordered two large peppermint mocha lattes after waiting in line for 20 minutes, then I was told that the peppermint mocha was discontinued, and there was a sign stating that the toasted white chocolate was discontinued as well. I stopped by the other Dunkin' location and they have it. If they were just out of it on Vaughn, they just should've said that. There's always an issue there. I'll go on the other side of town before I stop there again. read more

They never have any donuts. Their selection is always basically 4 types and there just aren't any donuts! I've never seen a Dunkin' like this before. It's updated and modern inside but it's like they don't know how to use the business. read more

Ann st Montgomery location will not make your order if it's the last hour. 5:10pm told we ain't making no more we close at 6.

I spend about 12 days a month in Montgomery. Trying to get a good cup of coffee is difficult. I love the coffee at Dunkin, but here in Montgomery, it's awful. I order midnight black and oftentimes, it taste like water. I truly believe that they're too lazy to change the grounds between pots. I think they probably reuse the coffee grounds over and over. Montgomery Sucks! read more

So... this place.... I went to order breakfast for my office and get a box of Joe...the drive through was to Vaughn and it wrapped around the parking lot. I got out to go into lobby and one of the staff members said "I'm sir the lobby is closed so you can get back in yo damn car and get the hell on through the drive through." I have been a member of the Dunkin' Donuts family since the company was sending coffee to us in Iraq and Afghanistan.....this treatment was by far the worse ever. So I called the store to speak to a manager and they laughed and hung up. Take it as you will. read more

If you come to this location and it looks crowded, keep going. Took more than 20 minutes for a mobile order, bathroom closed, total waste of time. Coffee was good but that is the only nice thing to say. read more

I stopped by to get a coffee and donuts this afternoon around 2 PM and this is what I noticed. 1. The cashier was cleaning behind the counter and never washed her hand while handling my order. 2. They never acknowledge i was at the counter 3. I ordered my coffee with cream and sugar and after i left my coffee never had a drop of sugar Very unprofessional and unacceptable. read more

Best donuts. Always loved these donuts and coffee. Service is fast. They have other breakfast food other than donuts.

Update: Don't depend on speedy service on the weekend. Only two people in front. Young lady at front was OK but seemed distracted. Young(er) male at drive thru was also the food preparer and extremely overwhelmed. Customer behind me stated this is what weekends are like. DD needs at least another employee on the weekend as stocked items were also running out at 11am! Amazing that Montgomery has only one DD. I wish they'd get my order right. Been there several times and I like Big and toasty w/SAUSAGE and I got bacon instead ...twice. not a KK fan so I will keep trying... read more

Just your average Dunkin'. Nothing really special. They do typically get your order correct and there's a couple of friendly employees. What I did find strange is that one order taker did not understand how I could pay from the app on my phone. He thought it was like some kind of mystical magic. read more

Extremely slow service through the drive through due to unorganized staff. Watched a couple go inside and was in and out

Do not recommend this place. all of the workers were so rude. They were all complaining about having to work early in the morning.

Food and coffee is always good but they NEVER have enough people working! When people are trying to get to work they need to be faster.

Alway friendly with fresh donuts and muffins. Great coffee. Easy to get in and out. Office definitely loves it when I bring em a dozen! read more

My iced coffee is usually made in under 60 seconds, and the baristas are always really nice. I feel like some of y'all may just impatient or just straight up rude to the employees because in my experience, they've always been friendly. read more

The employees were not helpful. They were out of every donut and had only one blend of coffee. They told us the bathrooms were closed when they were clearly open for use. Very unprofessional employees. Will not go back to this location. read more

Doughnuts were good, place was a little messy, but a motivated young employee was cleaning it up. Coffee was fine. Heads up, the large iced coffee is ginormous! A DD medium is probably about the same size as a Starbucks venti... Nice guilty pleasure for a 'cheat day' breakfast. read more

Dunkin' - a box of donuts and a drink - Coffee & Tea Near Me - Montgomery, Alabama

Stopped in on our road trip from alabama to tennessee to Boston. .. awesome service. .super friendly..Jeff manager was so helpful in giving us info on area. . Highly recommend. . Tell Jeff Boston sent you read more

I love dunkin' donuts, I always have. Lately it's become a hit or miss and it's usually a miss. Almost every time I go, the employees are rude and blunt and they usually never have anything in stock. The donuts run out immediately and the other day I came around 3:30 for a hot latte and they said they couldn't make anything hot, only cold. Sorry, that makes no sense and seemed like an excuse. It's sad because the coffee is very good and so are the donuts but they're either out of everything, or don't want to make it. They're always on their phones. Today I went through the drive thru and they asked me to hold please and I waited for about 6 minutes before saying hello. She then told me to hold once again. Once I got to the window she handed me my drink and I saw the other two employees talking and on their phones. Terrible business when it could be great. It's sad. read more

So glad to have DD in Alabama. Store is clean. Employees always nice and friendly. Manager greets you at the door. Front parking lot is a bit tricky. Drive thru needs to be re configured before they have an accident. read more

My complaint is the employees needs to get the orders right when the customers placing their orders and simply listen what the customer is ordering at the register so we don't to make 2 or 3 trips because you'll didn't get it right the first time for something so simple like when someone ordered a chicken salad bagel which was hard which that person ended up switching to a crossiant and still ended up giving tuna twice instead of chicken which was ask for and I had to stand there to make sure it's chicken in there this time. Learn to follow basic instructions. read more

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They waited 10 minutes just to say I need to hold at the drive through. Then after placing order decided to tell me wait time for food. Wasted my time when it could have been easily communicated. Horrible service read more

‍: pretty much how I feel about Dunkin. I dont understand why people like it. The iced coffee might as well be melted Icecream over ice. The lattes also just hot melted Icecream with coffee. The drinks are way too sweet and thick for anyone's good. The donuts always make me feel sick after eating them. And I've been offered Dunkin' Donuts on several different occasions but after the second time getting sick from one, i just said "no" forever. It's almost funny how bad I think they are, but maybe I'm the silly one for ever cheating on Krispy Kream ‍. read more

Service has gone down hill with new ownership. The staff continuously gets orders incorrect, they don't pay attention to orders through drive-thru. They will ask to take your order, get you all the way through it and then say, "what were you ordering again?" Store is dirty. Extremely dusty on countertops and down below the donut display where the boxes are kept to put your donuts in for purchase. Staff acts distracted and like they want you to hurry and move along so they can get back to something else. This store needs some solid management. read more

I spent a year in Montgomery for Air Force ACSC and although i spent only a year here, I can say this is the best DD I've been to. The manager is so kind and walks around to give people free refills. I've lived in 5 different cities with DD and this kind of service is unheard of. After leaving Montgomery I appreciate this because in DC's DD the experience isn't as friendly or clean. I've read all the reviews here and haven't experienced "angry" or "rude" service in all of my [75+] visits. read more

I was surprised that Montgomery finally got a Dunkin Donuts. This city is the land of Krispy Kreme. Needless to say, I refused to get a donut since Krispy Kreme was so close, but I did have a large coffee- light and sweet. The place was super clean and orderly, and the staff was nice. Yes, I will come back to this location because the coffee was prepared perfectly, and the customer service was great. read more

Although very established, this chain has yet to 'Wow' me. I have literally never had a fresh tasting doughnut:( I completely understand this is not Krispy Kreme and doesn't have the sign but even employees cannot give me a good time/time of day to come to get a somewhat fresh doughnut. Service is always nice tho. read more

Love the taste of DD coffee. And, really love the egg sandwiches, real eggs!!!!! Where else in fast food do you get a real egg? Nice folks too. I've read the other reviews regarding wrong orders. I've never had a problem. Always correct and always polite. read more

the server was awful i got angry so much....! it was first time to visit dunkin so i do not know how to order. she was terrible! i ordered half douzen but she only got five. im not gonna go there . never never. now my feeling is terrible. she spoiled my day . read more